Azul Beach Resort Negril by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5397 reviews

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  Amazing Vacation!!!!

  This is a small resort - and it is a family friendly resort. All the rooms on this resort face the ocean. There are kids pools and adult pools at this resort. The food here is amazing. And there is also room service available for pickie eaters. The entertainment staff is amazing. A big Shout-out to TT, Flamez, Tio, Landou and Antou - they are amazing and get the crowd involved. We travelled there at the end of Sep and came back beginning Oct. The weather was great and the beach is very calm and clear. You can sometimes see starfish and stingrays if you come early enough in the morning to the beach. The staff are amazing and the resort also has a coffee shop, where you can get treats from baked goods to cappuccinos and lattes to ice cream for the kids. And the best part of the coffee shop is they serve Jamaican patties which are amazing.

  Oct 10, 2025
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  Waste of money & time visiting Azul! The worst hotel I’ve ever visited.

  I understand it’s the slow season with lower occupancy, but that should never mean compromising the guest experience. Only one restaurant was open each night, with no alternative dining options. This was extremely limiting. We ended up dining at the Jamaican cuisine restaurant twice, and unfortunately, the Italian restaurant was a major letdown—the food quality was far below expectations. On Wednesday night at the Italian restaurant, service was especially poor. The waitress did not introduce herself, and when we politely asked for her name, her response was, “A wa u want?”—completely unprofessional and disappointing. To make matters worse, one evening while heading out for an excursion, we encountered a room service staff member in the hallway. She told us she was about to deliver our food. We let her know we were leaving and no longer needed it. When we approached her to retrieve one of the plates to go, she picked up the food basket off the floor—which had our meal inside. This raised serious concerns about hygiene and service standards. The café experience was also underwhelming—pastries were handed out in a napkin, not even served on a proper plate or in a takeaway container. At the bar, there was no presentation or attention to detail with the drinks—served without garnish, and without any flair. Small things like this really affect the overall atmosphere and value. I could go on, but overall, the lack of consistency and attention to guest experience was a major disappointment. That said, the highlight of our stay was the Spa. Huge shout-out to Kayon , Roxanne, Michelle, Cheryl, and the rest of the spa team for their warm hospitality and excellent customer service. They truly made us feel welcomed and relaxed. Thank you also to Latoya , the front desk agent, and Renee from concierge who arranged for someone to assist with setting up birthday decorations (apologies for not remembering the name of the lovely young lady who helped). Finally, we want to thank Shantel, our waitress at the morning buffet, Qwayne from the Jamaican cuisine restaurant, and Shamar, the bellman. Each of them showed true professionalism and hospitality—they were bright spots in an otherwise disappointing experience.

  Oct 05, 2025
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  Great wedding spot!

  ⭐️⭐️⭐️⭐️⭐️ 5/5 – Beautiful Wedding and Amazing Staff! We recently stayed at Azul Beach Resort Negril with a party of nine for our wedding, and it was an incredible experience from start to finish. The food was very good, and the staff were absolutely excellent — friendly, attentive, and genuinely caring. A huge thank you to Dwight, Danielle, and Carla for making sure our wedding went off without a hitch. They went above and beyond to ensure everything was perfect, even arranging to have a large boat moved that was docked behind our photo spot — amazing service! The rooms were spacious and the beds extremely comfortable. The beach itself is absolutely gorgeous — truly one of the best in Jamaica. Special thanks as well to JJ the lifeguard and Tyrell, who made our vacation even better with their great energy and hospitality. The grounds could use a bit of updating, but we understand renovations are scheduled for early next year. We can’t wait to see the improvements — we’ll definitely be back!

  Oct 04, 2025
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  Inconsiderate and Insensitive!!!!

  I'm appalled by this hotel's insensitive, inconsiderate, unempathetic, and rigid behaviour, in a situation that I believe the hotel could have used its discretion. I booked some clients to stay at this property on Saturday, October 04, 2025, for ONLY one night. One member of the party did not bring their ID, and can you believe the hotel did not allow the clients to check in, even though the accommodation was paid in full. I am totally at a loss for words in this unfortunate situation; they are an elderly couple, and if they both did not have an ID I could understand, but Azul Beach Resort, you denied this family from checking in. They were only staying for one night to attend a wedding close by, and they live three (3) hours away. If this is the way in which you treat clients, I would NEVER recommend any one to stay there!!!!!

  Oct 04, 2025
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  Waste of time

  We visited Azul last December and were very disappointed. The hotel itself was in very poor condition. The food was extremely simple and of poor quality — after this vacation we could hardly eat eggs anymore, since they were practically the only option for breakfast. The entertainment was weak, the service very poor, and the beach was always lacking. Although they advertise many restaurants, in reality only one was open. I truly don’t understand how some people give this resort amazing reviews. Perhaps they have never stayed at another resort before Azul.

  Oct 03, 2025