Azul Beach Resort Negril by Karisma Gourmet All Inclusive

Jamaica in general was a great vacation spot! Everyone on and off the resort was super friendly and very welcoming. The resort is beautiful, the rooms were comfortable, and the staff is extremely nice and accommodating. By the end of our trip I felt like the staff were friends, it was sad to leave! Unfortunately, if you are big foodies, like my boyfriend and I, this is probably not the place to come. The food was in all average to below average. Most of the food lacked flavor and the options were basically the same at every restaurant/cafe. It was nothing we could not have gotten in the states either, which is half the fun of going on vacation! The food we got off the resort, however, was amazing! While you are in Jamaica make it a point to go off the resort and try the REAL local food. The rooms were very comfortable, but not very quite... you can hear practically everything from the outside, inside your room. The first night we were there, our room was on the end of the hotel, closet to the street. We literally were up tossing and turning all night due to the sound of cars and motorcycles passing by constantly. Thankfully the hotel was VERY accommodating and switched our room the next day within 2 hours of our request! Negril is far from a lot of the excursions we wanted to do, so that was a bit disappointing, as travel is not cheap there. The main reason I booked at Azul was being on Seven Mile Beach, and it did not disappoint! The beach is amazing, the water is so clear, and the chairs and "pods" they offer for lounging are awesome! We would not get down to the beach until around 10AM and we never really had an issue finding a spot, plus if you ask, the staff will help you move chairs around wherever you want. In all the staff was what really made Azul such a wonderful stay. Everyone we met was kind, helpful, and treated us like family. We will definitely be back to Jamaica!

I went on a solo trip to decompress, escape technology, sleep, read a book and not have to worry about what to eat! Little did I know I ended up in a little piece of paradise! The service was impeccable, the resort was so clean I didn't even see a tropical insect, the spread of food options was a foodie's dream, the ocean was crystal clear, and the pina coladas flowed from every bartender's hand. My biggest decisions of the day were where to eat and if I should lay by the pool or on the beach. I can't recommend this resort enough! The spa, the rooms, the service and the staff - 5 star all the way!

It was great. I had an amazing time in beautiful waters and the staff was soooooo nice. I'm upset I didn't stay longer to be able to fully explore the resort grounds. I will definitely be back here soon.

The resort has a wonderful beach, rooms, and decor. However, the service at the front desk, concierge, and the tour group was horrible. During a 5 day stay, we could not obtain beach towels until day 4. We waited 2 1/2 hours to check in and the front desk seemed unconcerned. The bus boy, who should be promoted to Manager, Hainsley, was the one to tried to make us feel welcome. He offered us lunch upon arrival, gave us tour information, where to go locally for things we were looking for, i.e. fruits. We booked a round trip transfer through Cheapcaribbean and the front desk seemed very unwilling to help us find the Amstar agent to book our return. The lady said she was there and the front desk had no clue. Again, Hainsley stepped in and helped us call her. The concierge called our room and said to stop by to hear about deals, we said we would be there in 10 minutes. We arrived and they stared at us blankly and we said we just received a call. The woman said it was her and then went back to her paperwork. We tried to book a snorkeling tour with the Azul/Tui agent and she did not even make eye contact with us, did not give us any other options and was very frank in her delivery. We previously saw her being very friendly with others and we felt very lost in our tour process. Overall, we were hoping to use Azul in Mexico for our wedding and now have completely reconsidered. Even after the fact when trying to reach Karisma, the customer service agents were very unwilling, unhelpful, and cold. Would not recommend the resort unless you really do not want to speak to any one.