Sugar Bay Barbados - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2453 reviews

• 

  Don’t believe the Sugar Bay Facebook page hype

  Let’s be honest, the staff are amazing, every single one of them try to make your stay enjoyable. Our room was in the garden block (room 352) which was quiet even though it is close to the Mongoose pub. Housekeeping was good on the whole but inconsistent with clean towels. The shower had issues with hot or warm water taking a long time to flow through. The buffet food is bland, there is very little salad or vegetables on offer and hardly any local authentic offerings. The breakfast is nearly the same every day but the egg station was really good. We felt that the food was boring and everything is sweet in flavour. Umi is great with a very tasty menu, Sizzle is also good but be prepared to pay extra costs for a decent steak. There is entertainment every evening, some were of the acts are better than others. Set your alarm for 5am to reserve sunbeds by the pool, by 7am they will all be reserved. The beach is great with the Watersports team doing a great job finding you beds and a beach umbrella. We had no seaweed in November. We don’t go to the same place twice so will not be returning, we felt it was a lazy place and didn’t understand the big hype on the Sugar Bay Facebook page, however, every one expects different things from their holiday and this hotel didn’t live up to our expectations for the price we paid and the star rating.

  Nov 16, 2025
• 

  SUGAR BAJAN 🇧🇧 EXPERIENCE

  Sugar Bay was an experience not just a resort. We flew Virgin Atlantic direct from Manchester. On time but just a few niggles with the Virgin Atlantic experience, economy delight is just not worth the extra, same food, same entertainment, same service etc. Only useful if you're over 6 ft . Food not really that good but not the end of the world, too many drinkers on plane having a few too many, (because it's free and they can). Unfortunately they then get loud and moany when there's no booze of their choice left. Some of these were cabin crew from other airlines?? Other niggles, paper cutlery is not a good idea e when the foods moist ?? Last niggle of the flight, (I promise), the headphones are cheap and very poor quality, fix it so we can bluetooth our own to the entertainment and also I couldn't access the free flying club internet as it was too complicated. Arrival on time into Grantley Adams and it was crazy busy . The transfers need some working on as we were told to stand near a yellow box and someone would shout us, unfortunately another 30 people were told the same. Eventually off we went on a private transfer that took us inland to avoid the crazy coastal traffic that is Barbados , I lo ed this as it showed you a slice of community life on the Island. Having visited the island back in 1987 Pirates Inn on Brownes gap I can see that millions have been spent on some beach front accomodations but absolutely nothing on the coastal traffic infrastructure. Terrible roads, awful pedestrian walkways akin to 3rd world. It is quite intimidating being a pedestrian on the coastal rd as the ZR van drivers are crazy and you can see them often overtake in very dangerous places to try and get to the next customers first. A very poor standard of driving in heavy tourist areas. Need to get some speed cameras up to get some revenue to spend on the roads. (However I have wandered off topic here a bit 🤣🤣) Arrived at resort after a chatty and informative transfer with Nicholai like all Bajans they love to chat and engage with visitors to their homeland 🇧🇧. Check in very quick, welcome drink and off to room 131, ground floor behind the pool. Great room with large balcony, 2 padded sun loungers but not much view due to the heavily tree and bush laden resort (not a criticism). Excellent AC lovely spacious room, couple niggles , needs access to room through patio to be lockable, needs magnifying shaving mirror in bathroom, probably a ceiling fan to better circulate the cool air evenly throughout the room. TV Amazing. Insect repellent and tablets provided in the room and to be honest we did get bitten even after using the usual skin so soft, citronella etc and we expected to considering we are on a TROPICAL island but I dont think this was in the room. Sunbeds could get busy round the pool but plenty on beach and always somewhere to chill and relax. Advice for SB ( the sunbed pads need replacing with waterproof ones, the existing ones are now suffering from stains and mould damage, the actual sunbeds are great it's just the pads, would also look so much better and be much more practical after one of the numerous short, but often torrential showers, which meant you often sat on a soggy bed, resulting in a soggy towel and prob more costs in towel laundry. Pool bar great, pool depth be careful, very very shallow. Another niggle was the distinct lack of poolside and beach bar toilets , only 2 stalls and no urinals for gents just behind reception, to service the restaurant, the pool,vthe beach bar and beach nearby. To be honest we were lucky to have ground floor near pool and used this all the time for the toilet. Atmosphere and ambience at Sugar Bay was by far and away STAFF led and this was the overwhelming reason the resort felt happy, typically Bajan, customer focused and hospitality and service were great. Drinks and food all excellent, UMI great and Sizzle great. Was disappointed that Blush coffee shop was a pay extra facility. Colin's beach bar excellent daily special and a pleasant place for lunch, in my opinion should be open 10-10 daily to provide that extra choice and disperse guests a little more evenly to avoid cloggin the Reef restaurant and bar at meal times. We were there for 9 nights and can honestly say never had one remotely poor meal, the food was always great quality. Maybe crisps and snacks at the bar ? 24 hour coffee machine on the beach decking was always welcomed early mornings while savouring the view. Regular evening entertainment was very good from fire eating limbo show to singers and dancers ,car enjoyed this all. We only visited the Mongoose pub a couple of times, not much atmosphere here and would maybe benefit from earlier opening IE 1800-0100 to develop more vibe. Possible karaoke as it's out of the way (only a suggestion people🤣🤣) I hope this review gives you a flavour of Sugar Bay , would I return? , in a flash. I feel that this resort is clean and tidy and SAFE (as is the whole island outside to be honest). I cannot stress enough how much the staff are the main reason so many people we met were return visitors. I can't say a bad word about any member of staff , their friendly Bajn smiles and greetings made you feel valued and welcome. It was also nice to see the younger members of staff being mentored by their elders ,Joan, Sophie, Kay Damien , Nicholas M all setting great examples of hospitality and engagement with guests. In conclusion ! (I know, bout time eh 🤣🤣). A Bajan hospitality experience hugs you till you leave. Cheese on bread ❤️ Regards Mick and Lois Reynolds PS I have also reviewed ( in detail ) Cool Runnings Harbour Lights Ted's Tours Trip advisor reviews by Micklois.

  Nov 16, 2025
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  Fabulous Sugar Bay

  Beautiful hotel set in a stunning beach location, with the most fantastic attentive staff who all honestly want you yo enjoy your holiday. Food is varied and lots of choice, Umi speciality restaurant was our favourite.

  Nov 16, 2025
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  An excellent hotel.

  The Sugar Bay is an excellent hotel. The staff are very friendly and helpful and the food and drink is as expected for this class of hotel. The facilities are good that we tried and we could not find a complaint {without really nit picking). The mudslides are a must, at least once on your stay.

  Nov 11, 2025
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  Beautiful Resort with a Terrific Staff

  We just returned for Sugar Bay after a 6 night stay in an oceanfront king room. The most impressive thing about this resort is the staff. Efficient, pleasant, friendly, happy to be working there. The food is very good, the buffet is smallish but he resort is small. The best meal of the day is dinner, Jumbo shrimp show up is creative and delicious ways, There's a carving station. Every night there's some kind of pasta. Lunch is good, too, and breakfast is basic. There is indoor and outdoor seating. The room we had was wonderful, spacious and clean with terrific furniture. There are no drawers for your clothes, but there are cubbies that work. Bedding is excellent. You do not need a lot of clothes, This is not a fancy place with fancy people. The grounds, especially around to pool are beautifully landscaped. There is a pool bar with cute submerged stools. Get there early to get a lounge chair, Really early. The bay, where you can go into the water, is protected by a man made reef, rocks, that block the big waves. There are no waves at the shore but you will need water shoes for the pebbles at the edge of the water. In the six days, I never left the resort. The guests are mostly from the UK and they like Americans.

  Nov 10, 2025