Sugar Bay Barbados - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2394 reviews

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  Lovely stay at Sugar Bay

  We stayed at sugar bay for our first visit to Barbados in May 2023 (pre full refurb) Check in was warm and friendly with a welcome glass of rum punch or two ! Shown to our room and delighted that we were given a family room consisting of two bedrooms , one with a king bed with balcony and one with king bed and two windows and a shower room in between. This was an excellent room as it gave our 15 year old his own space . Lots of space in each room with drawers in both and a wardrobe in main room. Mini bar in 2nd room filled with coke water and beers . Air con was good in each room but our clothes did get damp so maybe bring some hanging dehumidifier bags . The hallways were always very damp and wet , our room was at the end of the corridor so was slippery underfoot too, the elevator was a bonus but it was always dirty with handprints and mess. Food from rooms left out in corridors for a few days in a row and not cleaned away. The food was lovely at breakfast with excellent service with a smile from every member of staff. Especially the singing egg lady …. A legend ! Food at Collins st lunch was great too but we found the buffet lacking in the evenings . We didn’t realise we could have ordered our son something off of a kids menu until we’d returned home . The steak house was amazing , excellent food and even better service , although it did get very hot up there . I enjoyed umi but my husband found the food greasy . Service was fab here too . The bar was a lot of fun ! The staff were excellent, we loved tyrese , Nicolas , David, Joan and Kay The rum sours are legendary ! We didn’t try the pub as had our son with us . The beach was lovely, beach boys would set you up with an umbrella where you wanted . Excellent snorkelling and can borrow masks , kayaks etc easily which was great . We didn’t enjoy the pool area , wasn’t cleaned well and found the water a bit murky ! Sorry Morgan ! Loungers taken early by pool so didn’t get a look in even if we wanted to. Love the fact that sugar bay is a family run hotel and the owners are always available should any problems occur . Love the fact your room key is on your wristband … excellent idea , no lost keys ! We had a late flight so opted to pay for a late check out . Things seem to get confusing for some people after check out , where some people have eaten and had drinks and some are told they can’t . We were fine but maybe this needs explaining more clearly to staff and guests alike so everyone knows the set rules . All in all an amazing holiday at sugar bay and I wouldn’t hesitate to come back, the staff make this hotel special , keep up the excellent work guys 🇧🇧

  Jul 12, 2025
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  Had a great holiday

  Anniversary trip, stayed 10 days. The room was lovely, balcony and on each side. Large and comfortable. Great food, specialty restaurants well worth a visit. Cocktails were very good. Beach small but plenty of space and sunbeds always available. Not really able to swim in sea as a bit too rough. Staff very attentive and polite. Really nice sunbeds by the pool. Four stars due to one down side - pool is not deep at all, it was cloudy when we arrived and by day three you could not see your feet in three foot of water. Very murky. Reported to concierge but no action. Other guests were told it was due to suncreen but that is what the filters and cleaning are for. By day six cleaning took place and pool was clean as it should be, not before we hurt our feet on the ledges inside the pool which you could not see. Had a great holiday.

  Jul 06, 2025
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  THE BEST TIME

  The best time at Sugar Bay!! The hotel was lovely with a gorgeous beach, the staff were so polite and helpful and lovely people! The food was AMAZING. There is not a huge selection as you find with most all inclusive buffets but the food every meal time was absolutely delicious! The lunch was always different from dinner too and changed every single nightThe sizzle steakhouse restaurant was incredible too! The pool area was lovely and there was NO sunbed war at 8 am which was great! We managed to get beds as late as 9.30/10. The location is ideal too, only 25 mins from the airport in a taxi, costing 35 USD, fixed rate. You are a 15/20 minute walk from pebbles beach where you can see the racehorses early morning. Carlisle bay is around 10 minute taxi where you can do fab snorkelling tours and the beach is BEAUTIFUL!! We had the BEST time and will definitely be returning!!!

  Jul 06, 2025
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  Excellent stay

  I don’t know where to start this was one of the best hotels I have ever stayed in. First of the service, the staff go above and beyond. There are so friendly and helpful, a special mention to Justin. Ache, Keane, Xavier & Lee. The hotel reception was so helpful when my partner slipped and had an accident and upgraded our room. The food was the best hotel food I’ve ever had & all the other guests were saying the same. The buffet had a great choice, probably too much to choose from but that’s not a bad thing. We enjoyed the steakhouse twice, we were not so keen on Umi as the service was very slow but still enjoyable. The entertainment was ok the only decent nights were a Thursday, a Caribbean show and a Sunday when the girl group Virgo performed and had all the guests up dancing from the start. The hotel was kept very clean, the pool area was extremely slippery. My partner fell and broke his arm so be extra cautious especially after the rain. We witnessed other guests slipping over & my dad did fall down aswell. Maybe they could have a member of staff drying the tiles throughout the day or put down some slip mats. The beach was kept very clean, yes there was seaweed but that’s not the hotels’ fault and people were still swimming in the sea & it cleared as the days went by. We will be returning next year & cannot wait.

  Jul 03, 2025
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  Brilliant hotel

  Great hotel Great people are awesome cannot do enough for you Great rooms onto far from the airport private car to and from the airport private beach you can eat all day if you want I hired a car had a great time around the island would recommend this hotel to anyone cannot thank them enough for all their help as I am disabled and in a wheelchair they did there best for me just one down side its not quite wheelchair friendly yet but it's is being upgraded for them but still had a brilliant time 😀

  Jul 03, 2025