Allegro Cozumel - All-Inclusive

Only problem was the bed was extremely hard. Darwin was a great bartender

Just completed 7 days at this resort for the second time in 4 months. The resort is absolutely beautiful. I booked two rooms and upgraded to the Supreme package which was only 50 dollars more. Upon arrival we were upgraded to suites which was a pleasant surprise. The employees are top notch, the resort is first class and cannot be best for the money. I find it hard to believe a negative review was ever given by anyone who stayed here. The hibachi dinner and all the other food was excellent. The grounds are kept immaculate. This was my 16th time in Cozumel. 14 of those stays were at the El Cozumaleno. I found this resort back in June and will never stay anywhere but here again. It’s fantastic. Very happy.

I booked our trip at Allegro mainly because we have a 4.5 year-old. The picture of the pirate kiddie pool was definitely a draw. Overall it was a good vacay and a decent deal. Here are some highlights: - There were lots of other kids at the resort so my daughter loved that - the dining options and facilities were decent, but not extraordinary in anyway. - One negative was the availability of the a la cart dining restaurants. It took a lot of effort to try to get the reservations. But, the food in these restaurants were much better than the buffet fare. - The Dive shop was great and not over packed like some of the neighbor resorts; great staff too. - We had a leak in the thatched roof that we knew would happen at the first rain since there were plenty of water stains on the membrane beneath the roof. Had to move to another room and Allegro didn't seem particularly sorry for the burden with an upgrade or anything. - The staff was polite overall but not keen on hospitality. The only ones who seem interested in you were the folks trying to sell tours for commission. - We had a situation where our travel agency forgot to send over confirmation for our last night, and the front desk person treated us as if we were getting evicted even after we showed them our emailed confirmation and payment. The manager stepped in and took care of it, but this was another example of staff's lack of sense of hospitality. - Overall, we probably would not return to Allegro. We stayed at Iberostar 2 resorts up the street and enjoyed it much more last year.

This resort was fantastic. The beaches were amazing, the sunsets were spectacular and my family had a ton of fun. My only complaints are 1: you have to pay for Wi-Fi. I I am a busy person and need access to my emails and texting for my business so it was a let down that you had to pay for the Wi-Fi. I do have free Mexico and Canada roaming through Verizon but the service at the resort was not conducive to using it. The only time I was able to connect through roaming was if I left the resort. The other thing that was not so great about the resort was the food. The three restaurants that you have to book were amazing. But the buffet that you eat for every other meal was not good. The staff was amazing though! They go out of their way to make you happy. My kids really bonded with the entertainment staff especially Caesar and Marco. I would recommend this resort with just a couple suggestions for them. Include free Wi-Fi and I know they are working on the food.