Allegro Cozumel - All-Inclusive

The resort itself was clean and welcoming. Check in was easy and the staff was friendly. The rooms were not as we expected but there was a hammock outside that was inviting. The bathroom shower didn't have a door so the water went all over the floor and our attached room bathroom shower was completely backed up. The maintenance staff was quick to respond to the issue but something we didn't want to deal with while on vacation. We had the all inclusive meal plan and the food was not as good as we expected. Lots of unknown foods in the buffet so we just stuck with the foods we were familiar with. We did join the Barcelo vacation club so we switched hotels on our 2nd day of vacation. I do recommend the Occidental hotel for your vacation.

Cons: Failed to provide baby crib despite us requesting it upon booking. Every day they said they would provide one the next day. I asked for the manager a couple times but they said he was not there. I asked for who the manager reports to, they said they didn't know his contact information, and that I could wait at the front desk until the manager returned to the hotel, but it could take an hour. 2nd night the baby fell off the bed to the tile floor and busted her lip. I even asked if they could move us to a room with carpet but they said they only have tile floors. Sometimes had to wait in line 20 minutes to get seated for meals. After being seated didn't receive 1st round of drinks until after we finished eating a few times. 3 of the 4 of us got diarrhea and we only ate/drank at the hotel. They were out of beach towels the first 3 days of the trip. After that it was still very difficult to get one - you had to be there waiting when the new ones arrived or they were gone within seconds. They had no spots available on the beach the last 4 days of the trip (they had a lot of unused spots in the "solo members only area" and we tried to use those but they threw us out). The first day our older daughter wanted to use the kids pool / play area. We went there around 10 and it was closed. We waited about 15 minutes then left to do other things. We returned around 12 it was still closed but there was an employee there. I asked him when it would open, he said he couldn't say. I explained to him how we'd been waiting earlier and he just said there's nothing he could do but wait on the people to maintain the pool. We waited 15 mins again, nothing changed so we left again. We finally found the pool open around 3.30pm. After being sick and stuck in the room a couple days we wanted to buy internet access. Signs said it could be purchased in 1 day increments, but when we tried to buy that we were told we could only buy a week. I explained we only needed 2 days and that I wouldn't pay for more than that, but they said they could only sell it in 1 week blocks and they could not work out a deal. I again requested a manager but no manager was available and they provided no recourse. Pros: The lady working in the kids care area was very nice and good to our daughter. The resort is nicely landscaped.

You can do better for the price, and definitely don't bother with the VIP upgrade! No welcome drink not even water! VIP lounge was not a bar just a few bottles of liquor to make your own drinks, no WI FI signal in the room or the lounge. None of the staff were happy and smiling, no umbrella or garnish on the drinks. The food was adequate but nothing special and quite often the trays were empty. Everything is buffet, except the drinks but you have to beg for refills or leave the buffet and go out to the bar yourself even for soft drinks The beach is full of rocks and broken shells you have to walk through to get out in the water. Worst of all all of the roofs leak. The rooms and the restaurant! rain water just pouring in and nobody with a bucket or a mop. just splash through puddles to get your food and hope you don't slip on the wet tile. Gaps in food service so you can't eat (except popcorn) between breakfast and lunch service, so don't sleep in. Or between lunch and dinner, no afternoon snack for you. Needless to say we will not be staying with Allegro again. 1 positive thing, if you have small children there is a great splash and play area in the middle of the resort with some small slides.

If you want a dirty day place to stay with bed bugs, limited meal options with the exception of lunch this will be your perfect destination. The bed was has hard as concrete blocks and bathroom was filled with tiny flying bugs, I will attach photo.. Worst hotel experience ever..