Allegro Cozumel - All-Inclusive

Great Beach, pools are excellent!! Rooms are comfy. Service is below other resorts, Activities and shows way below other resorts. Food quality is equal to below other resorts. Food quantity and variety is way below most other resorts. No room service is offered. The upgrade was worth it to have access to the private lounge and pool as well as rooms closer to beach. I had 140$ stolen from my room, which is the first for me. After looking at other reviews, this is common. I should have hid my cash... I would only return if this resort was significantly cheaper than all other all inclusives. I have been to Cozumel 20+ times. I’ve stayed at Occidental, El cozumeleno, Iberostar, and Sunscape.. even when it was Reef club.. I’ve stayed at all of these resorts multiple times. This was a last minute booking so I went with Allegro for the first time. It was a mistake, I should have paid more for one of the others. The rooms, grounds, beach and pool are great. Every other area is lacking in comparison. If I had only stayed here, without anything to compare to, I might have been ok.. but in comparison, if you can afford any of the others, avoid Allegro!

In late May 2018, I and my wife stayed for 6 nights at Allegro Cozumel. The resort exceeded our expectations. The staff was very well train, polite, helpful and prompt. I must say we have zero complaints. I shall mention cleanliness, endless supply of bottled water and all other drinks one can imagine. There were many choices of a good food, as well. Nice fruits. The resort is a well maintained tropical garden. We went on two snorkeling trips to the reefs, one on a motor boat and the other on a catamaran. The catamaran crew did everything in their power to keep the guests happy. The resort offers 9:00 pm shows every day at the open air covered theatre. These were dances, music and acrobatics performed by professionals very nicely.

we arrived at 1pm we were told to come back ay 3pm. no problem. However i did mention that because my husband had a recent hip surgery we needed a ground floor and king size bed. came back at 3pm they had given me a king size bed on a second floor. they called Mr. Elvis Basto, a manager, and he said that was what they had close to the beach again i reiterated my husband's hip surgery. he gave an attitude and said i would have to wait 20 minutes. i sat in the lounge waiting and they were not busy. 30 minutes later i APPROACHED THEM AGAIN on the status of the room. Mr Bastos again called and said the room wasn't ready i would have to wait another 20 minutes. . at 4:20 I was mad and asked about our room again. during all this time this so called manager gave me an attitude and finally gave me a key. didn't even have the decency to apologize to us for the delay. During the entire stay there EVERYtTIME WE PASSED by the lobby Mr Bastos gave me a dirty look. Friday we made a reservation for the oriental dinner with him he was not friendly. the next day we approached him again to make another dinner reservation he said we could only make a reservation from 9am to 5pm, it was 5:10. he's a horrible manager and i would never come back to this resort. I'll go backto Occidental Xcarete in Playa Del Carmen, that's an excellent resort with excellent managers. The reception service at this resort is unorganized and does not give prompte and courteous service. you need to retain your staff.

We wanted to dive in Cozumel, not worry about anything else, and have a sandy beach for the wife to swim around on non dive days. The allegro delivered on all of this nicely. The thing that caught us off was the food. The first evening is the food was inedible, which was shocking compared to the nice food we enjoyed in there nearby iberiostar on our previous diving trip in Cozumel. That night we spend a lot of time worrying about food, wether we should be making daily restaurant trips to town, or change hotels. Next day breakfast was a more of the same, but we found the omelette lady, and at least one meal was saved. Tip her a lot! Over the course of our stay we found more and more edible things, more so when we arrived to the buffet meals early. Talking with other guests they confirmed the horrible food that first Sunday and that the other meals were better, but still mixed. First night must have been an outlier. In contrast to the default buffet food, the restaurants were really good, especially the Mexican one. Do not miss it. Our first room what two smaller beds and was near the loud theater, but the friendly folks moved us without fuzz to a more distant room with a king size bed, which was quiet and great. Thank you. Side note: internet is slow and $12 a day. This can be outrageous or god sent. I tend more to the latter as it allowed us to focus on our vacation. Overall: if you are a foody go elsewhere. If you want clean, affordable accommodation near the reef, a nice beach and friendly service, this is your place, but come to the buffet early, don’t expect too much, and tip the omelette lady!