Alexandra Resort - All inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4028 reviews

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  Overall resort 3/5 Staff 5/5

  Pro’s: the food was delicious, especially when they did Caribbean night. You could always find something to eat. The breakfast buffet with the fresh omelet station was good. The entertainment was good! Cheeky was the best MC/Host. Razzor was THE best manager I’ve experienced in a resort. He knew my group by name as well visited the Blue Haven sister resort and was open to feedback. We enjoyed the free shuttle between the 2 properties. Con’s: No separate area for children and you’re always on alert to be mindful of them being around. Everything entertainment wise shuts down at 10pm. I think drinks until midnight but there’s nothing to do but sit at the bar and talk. The rooms were not worth the cost! Small and our had a smell we could not clear. They are in need of renovations/upgrades. They need to do better with the grounds keeping. We were up before they were seeing trash from the previous night. Next time I would choose to stay at the Blue Haven resort.

  Oct 30, 2025
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  Good resort with room for improvement

  Alexandra was a good resort although it could have been better in aspects. The food especially could’ve been better but Irie’s was the best food. The fish and jerk and curry gotta at Irie’s was top notch. The entertainers, Kimron, Tash, Rh@zzor, and Barbie made our last two nights really fun and memorable with the events they set up. They would be the reasons we’d come back.

  Oct 27, 2025
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  Not as Advertised

  Booked with Air Canada Vacations and the pictures are not what you see onsite at all. There were 5 of us, 3 rooms. For what we paid - this was lack lustre and not worth the money at all. And we met 8 couples that all felt the same way. Think Cuba food and liquor at Ritz prices. We arrived late to the hotel because Air Canada departure was at 2 pm. At check in we did not have a cold towel or welcome drink or tour of the property as advertised. Upon entry to our rooms, we immediately had Motel 6 vibes. We had to store items in the laundry room - yes, 30% of your room is a hot water tank (that you need to get maintenance to adjust if you want hot water) and a washer /dryer. I don't think I have seen a smaller shower. There is no hand soap, no robe, no slippers, no tub. Everything you see/hear online is the smaller sister resort Blue Haven. The beach is stunning - there is no beach service. You are getting your own cheap liquor and same food (same food everyday). Blue Haven has better food, service and premium liquor. There are also no side tables at the beach. There are 5 in total for 100 chairs. Beds are very hard, even if you ask for a topper. The AC unit will wake you out of a coma sleep and blow directly on your face and freeze you out. If you have an adjoining door - you might as well just share the room . My son had neighbours that watched old hockey games until 5 am everyday. We were in 3201 and our adjoining room had workers renovating until 11:30 every night. We called down, we complained at the front, we even spoke to the workers to please stop. My son had booked a private dinner at Blue Haven (130 USD ea) for his proposal and had booked a photographer. They cancelled it with no notification to my son. He showed up and had to eat at the grill. Thanks for ruining what should have been a great evening. Overall, overpaid and underwhelmed. If you are coming to Turks stay anywhere else. Shout out to Gaelle and Sylvie - always smiling and their service is superb. The staff are all great.

  Oct 27, 2025
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  We had a great time

  Absolutely lovely resort. The beach was large and spacious with plenty of lounge chairs and the beach was well maintained. The food was great with lots of variety and different cuisines for everyone, plus lots of seafood options! I am mostly writing this review because I want to express how amazing the entertainment staff were. From the very start, they made us feel welcomed. They always made us laugh and made sure to get everyone involved in all the activities during the day and night. Notably, Lettuce, Rh@zzor, Tash, Shaq, and Barbie stood out. Not only for my group but for every guest, Rh@zzor made sure everyone was content and he went above and beyond for everything. Any question or help from guests or even staff, he made sure to be there and solve it. As simple as grabbing beach towels for guests and finding them on the beach to hand it to them. In general, the live music at night was very good and the restaurant's had good quality food.

  Oct 26, 2025
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  BEST HONEYMOON EVER!

  The crew here is AMAZING! Shout out to Lettuce, Aiesha, Barbie, cheeky & r@zor they made this the best trip / honeymoon ever!

  Oct 25, 2025