Alexandra Resort - All-Inclusive

We stayed at the Alexandra from 8/5-8/9 this summer. We mainly chose TCI for the reputation of beautiful beaches and snorkeling. The fact that the locals don't want to kill us is a plus, too. Our airport transfer was mediocre but we felt safe. We had to wait a few minutes after clearing customs (simple but slow in a small airport). Check-in was not what we're used to after the big resorts on Bahamas and Jamaica. This is much more "intimate" of a setting just because of size. This property appears to have been or currently is part-condo. The rooms all have doorbells and they have that feel of a one-bedroom efficiency. They're about the size of a regular Holiday Inn room, even though the pictures make them look more open than they are. You can spring for an ocean-view room but we didn't. We looked out at the pool and heard the music and surf still and it was nice. The beach is just a minute to get to from anywhere on the resort. When you go, ask the towel attendants to help you find a seat. People leave their towels and debris on/by the lounges so you don't know if they're truly occupied or not. They have three "restaurants" on resort, as well as access to the 2 sister-resorts' restaurants. However the 3rd dining spot on Alexandra is just a pavilion where they order your food from the burger grill. The other two resorts had good restaurants but reservations can be a pain. This was our biggest sticking point. My wife got up to call and make the "Same Day Reservation" required at any property restaurants. At SEVEN AM she was told we could only get a NINE PM seat. Apparently they started taking reservations at FOUR AM that morning! And later we learned that a couple from another resort got a better timeslot when they called at ELEVEN-THIRTY AM. Basically, if you're not staying at "The Beach House" resort, you're second fiddle. Beware crossing resorts with your all-inclusive bracelet, too. It doesn't mean the same from one to another. Champagne wasn't on the ticket at The Beach House. On that same day we ran out of toilet paper. Toilet paper. There was none anywhere in the room. I was simply livid on that and to add insult to injury my wife called the front desk 3-4 times throughout the day to get more and they never answered. The resort has free bikes to rent so you can ride into the Salt Mills shopping center or elsewhere. They're simple single speed bikes and at least half have satchels so you can easily carry back souviniers. Stay on the sidewalks and remember that traffic travels on the left side of the road there, as in the UK. Take water with you, it's HOT. Overall a nice trip with just a few hiccups. Be forwarned about our few issues and have an even better time!

This is a beautiful beach but the service at the resort wasn’t the best. There were a few good bartenders and servers but for the most part not impressed. There never seemed to be enough bartenders and most of them would just fill your cup up halfway with liquor and add a few other ingredients. Not the best tasting drinks. No nightlife here - they shut down at 11:30pm and stop serving drinks. They don’t open until 11am or sometimes 30min after that while they were still prepping things with no rush. Seemed to have to wait awhile for most things. Had some activities for kids. I think tips are expected here. Best part was that you have access to the adults only resort, the Beach House and that resort had great service, food and drinks!

Had an amazing experience! Staff, food, music, rooms, beaches, pool, and everything you offer were all perfect!! Loved it all! Thank you for your hospitality and making sure our first visit to Turks & Caicos was amazingly unforgettable!! Definitely recommend going all inclusive... you get everything you need with no worries!

Beach was amazing. Rooms were comfortable and moderate. Food was good but not an extensive selection. The service was definitely an area of opportunity for this resort. Waiters would rarely show up on the beach or at the pool. When they did, we ordered and they never once returned with our drinks. This occurred on multiple days. Housekeeping was so-so, and it took a great deal of time to get our room cleaned. Two plastic floaties that apparently blew off of someones balcony were left for days on the grass outside of our room. Even with works passing by them multiple times, no one bothered to pick them up. Overall, it was a good trip. If your used to upscale accommodation this may not be a good fit. If you simply want to enjoy a beautiful island, eat, drink and leave the resort for other experiences it would be a good fit.