Sunscape Coco Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2160 reviews

• 

  Better than expected

  After visiting Sunscape coco last year, we were slightly dissatisfied with the removal of the adults only sunclub as we upgraded to this last year. We were not aware of this until we checked in. The check in process was awful as well due to having to wait in a queue for nearly one hour But having spoken to several holiday guests I could this time was good compared to the 2- 3 hours the waited to check in. The app for the al a carte restaurants was temperamental which led to huge queues at 09.00 to make a manual reservation in either the heat or torrential rain. Having said that if your prepared to continuously try on the app you can get a reservation The staff in kaleidoscope buffet restaurant were amazing with always a smile and helpful Bar staff varied from brilliant to can’t be arsed. Big shout out to the entertainment team especially the fabulous Nicky Minaj who was brilliant at stretchy yoga on the beach as well as bingo and the craft sessions. Pineapple was great at teaching Spanish to us too. Both had so much energy and always smiled. Thank you Overall the food was good the alcohol was premium and room was spotless thanks to our maid.

  Jul 04, 2025
• 

  Enjoyable holiday

  At first we was sceptical about our visit, based on other reviews, but this was a great place for us as a family of 5, with 3 small children age 10,6,4 Who had a fantastic time. If you are looking for a quiet holiday then mabe this isn't the place for you, night life and entertainment can be heard from your room, loud music which we loved and enjoyed. Staff friendly, food was good, only down side was the a la carte was not easy to get a table. Weather wise don't go off the weather apps because it was great wether (roasting) , showers last for 20mins during the day then the sun is blazing again. 1st time leaving a review after any holiday. Overall we had a great time.

  Jul 04, 2025
• 

  False Advertising - Get prepared for the additional costs

  False advertisement of it being all inclusive, even though you attempt to make a reservation at 08:55am it is almost impossible with the demand of people in the hotel that your able to get reservations, the App never worked and when we went to the information desk on the final night she had to manually add the reservation, unless you upgrade and become a sunclub member, again another form of having to pay extra on top of what you have already paid. The food at the all inclusive without reservation was disgusting we stuck to the same food daily to be safe which was freshly made pasta and pizza, two days we had finished our food at windows even with the waiters coming over and asking us what drinks we had wanted but because of how busy they were they never came back with drinks, when approaching the bar for drinks they would ask you to wait until a waiter takes your order, at this point we'd finished all our food and left to go to another bar to get drinks, reported the issue to Kelvin (Windows manager) who told us to go back to him and hell ensure a better experience next time. Lack of organisation when it comes to checking in, no explanation of how things work for example having to findout from others of the opportunities that are within the hotel, stupid idiots standing up in a seated area when it comes to entertainment time, should always announce to people to prepare and get drinks beforehand to prevent distraction or have a different seating set up in which you have circled tables within the area and people can sit in their own groups and move around accordingly to allow people to actually enjoy the entertainment. I would say the entertainment was good and they try their best to get everyone involved and the hotel housekeeping was good.

  Jul 04, 2025
• 

  Disappointing

  This is listed as a 4.5 star but I would only rate it a 3 star. Although some things were great, there were many issues and disappointments. I would not return and I would not recommend especially if you do not speak Spanish!

  Jul 03, 2025
• 

  Could be Better

  We went to this resort last month for my Wife's birthday. The resort was nice and big. But from the time we came to resort there was so much issues. As we came from the airport in our transfer bus and got to the hotel about 3.30pm and all of us did not check in to the hotel till after 5.30pm. We were literally just standing in line and waiting and the front desk people were just taking there sweet time. We tried to get some snacks or drinks for our 3 year old toddler and was told by the workers we cannot get anything until done check-in. After that was done we went to the room and room was nice and big but the fan was working but the controls were broken. And the AC as well you cannot increase or reduce the speed. And when was mentioned regarding this to the front desk they said to stand in line and wait. I was not going to stand in line for another 2-3 hours and wait. We ended up going for dinner and the food was okay but it was missing something. As we were asking for water and the water never came. But something was off on the food as my son (3 years old) and my wife both got FOOD POISIONING the next day. We had to get the medicine but the staff was NOT helpful at all. As every staff member was like we do not Speak English. I understand you dont Speak fluently but at least if you working in a hotel / resort like this you should know how to communicate. But the communication was bad from the staff. Over all experience Hotel was good, drinks and food was bad. Staff was bad as well. If we do go to Punta Cana again may be will check another hotel and see. But compared to other countries this has been the worst.

  Jul 03, 2025