Providing spacious standard and suite accommodations, this thoughtful hotel is a perfect choice for singles and families in search of a home away from home. Guests will enjoy its location across the street from the “La Isla” Shopping Center and the historical significance of the nearby Mayan Temple, which is more than 500 years old.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1986
Last Renovation: 2006
Accessible rooms: 2
Floors: 6
Total rooms: 291

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Cancun will be charging all guests in the area of Cancun an Environmental Sanitation Tax of a minimum $76.00 Mexican Pesos (approx. $4.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 10023 reviews
  • 2.0 star tripadvisor rating
    There are better places than this..!

    I would give this hotel one star, specifically because they won’t let you reserve two of their three restaurants on the day you check-in. I expect them to reach out to customers when they book the hotel since we are paying for the entire stay and the amenities they offer. The hotel staff didn’t explain this and provided me with incorrect information about restaurant bookings for the remaining nights. The room was not clean. I stayed in a family room with a terrace, but the jacuzzi on the terrace was in terrible condition. I left the water tap open to fill it up, but after 4-5 hours it wasn’t even half a foot filled. Apparently, there was a small leak, so it didn’t work. I found a used bandage underneath the table, which was disgusting. The shower in the bathroom was leaking water, so I had to lay towels on the floor all the time. I also found two cockroach-like bugs in the bathroom. Overall, I will not return to this place. The staff in the kids’ activity center didn’t even greet or talk to us when we entered. We stood there for 10 minutes, but they just sat there with no communication, so we left. The Veranda staff was really helpful, and I appreciate their hard work and dedication. That is the only positive I will take from this stay.

    May 19, 2024
  • 4.0 star tripadvisor rating
    Ok

    The hotel was great the only down side was that it was super hot the AC does not blow cold not even on my room which made it hard to sleep

    May 18, 2024
  • 3.0 star tripadvisor rating
    Good luck trying to make dinner reservations

    This is our fourth visit to this property, and although a couple of things have improved, overall our stay has been disappointing. Staff has been friendly and generally helpful, however front desk service was poor. We attempted to make dinner reservations a few times the first two days of our stay and were given different instructions each time. Our final attempt to make a reservation was at the members desk...we were told to wait until 4:00 PM to make the reservation with Alex, so we came back at that time. Alex greeted us and asked us for our form for the reservation (he said something to the effect that we should have received the form when we checked in). We didn't have a form, as no one gave us one. He then gave us a blank form to complete right then. Not helpful. Knowing that it would be unlikely that we'd get a table this evening, we just gave up trying to book dinner reservations here.

    May 17, 2024
  • 5.0 star tripadvisor rating
    Best water colors

    Beautiful scenery. Water colors are amazing. The service is excellent. Drinks are good and food is also good. Best part is the service. Staff make sure you feel welcome and they provide anything you need in no time. The activities are many and enjoyable.

    May 16, 2024
  • 4.0 star tripadvisor rating
    Fun 50+ girls trip

    A great place for 40+ Entertainment was ok Food was ok Big mall across the street Beach was nice but lots of waves, not a good swimming location

    May 11, 2024