The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency


Costa Mujeres
Cancun International Airport (CUN) : 21 miles

Property Information

Year Built: 2019
Total available rooms and suites: 648


Resort Details


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Hotel Advisories

Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5976 reviews
  • 5.0 star tripadvisor rating
    Planet Hollywood

    Kids clubs was the most amazing experience we had. The PH Guest Restaurant are really good. And the app of the hotel very convenient. The staff were very friendly and caring with the kids. They did a lot of fun activities. Special thank you to Jennifer, Brenda, Ximena, Fatima.

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Planet Hollywood, Mexico

    Planet Hollywood stayed for summer break with kids amazing resort and AAA service. Our personal assistants Eric and Angel were amazing also great food honestly best food we ever had at an all inclusive. Also lazy river and Flow water activity was amazing kids loved it. Sofia and Victor by the pool were so much fun and super helpful. Having a great time. Highly recommend for family vacation. Thanks

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Good place

    Very good hotel. Lovely staff and nice rooms. Good food for the most part and very good service. The food at the steak house was particularly good and I definitely would consider coming back to experience this again. The entertainment team was particularly pleasant including Diana Ve, Josue, and Wicho. They taught me how to make bracelets and we played games and such.

    Jun 21, 2024
  • 1.0 star tripadvisor rating
    If you like not eating.

    Absolutely ridiculous. Cannot get reservations for dinner. When we did get a reservation they said it was for two hours prior to the agreed ipon time. I will never ever return. I highly recommend going somewhere else. Also very rude about whole situation.

    Jun 19, 2024
  • 4.0 star tripadvisor rating
    Good over all!!!

    Our stay was amazing we loved the restaurants specially the mexican The sports bar at night with the Karaoke was fun, all the entertainment team work so hard to do the activities with people We had a little issue with the app but guest service give us a quick solution One of the details that we like so much is the entrance at the lobby with everybody clapping, felt like a true celebrity! Also the kids club was incredible, even with the rain the girls there make sure to keep our kids entertain and happy Big shout out to Itzel, Brenda Ximena, Jenni, Yadira, Fatima and Aylin

    Jun 19, 2024