The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Property Information

Year Built: 2019
Total available rooms and suites: 332

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3088 reviews
  • 5.0 star tripadvisor rating
    Great time!

    The resort was very clean and service was great. Yomelly, Mafer and Suzy, our butlers, went above and beyond to help us celebrate and make our vacation memorable. The pools were nice with plenty of seating. The only negative was a group of highschool boys celebrating their graduation. They were rude and obnoxious! This was not the resorts fault but their parents fault for allowing them to act that way!

    Jun 20, 2024
  • 4.0 star tripadvisor rating
    Wonderful time!

    My family & I had a wonderful week at this resort! My youngest had gotten injured at the pool one day & Ruben the lifeguard took care of her & was absolutely wonderful through the whole situation & made sure the princesa was cared for! We also got cabanas for a few days & Miguel & Antonio are pure perfection when it comes to taking care of you! There was never a time we didn't go without. One day they ran out of apple juice at the bars around the pool & Miguel went to the complete other side of the resort to get us some! (american apple juice doesnt compare). There is definitely room for improvement but overall we had a great time & were never bored!

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    Honeymoon Happy

    We had our honeymoon there. We had a wonderful time. We will never forget it. We had Star Class treatment! We felt so special!! Special thanks to Ignacio and Robert for helping our time there be so relaxing! The staff everywhere was very friendly!and helpful!

    Jun 19, 2024
  • 5.0 star tripadvisor rating
    Tamara is amazing!!!

    I’m a travel agent and I’ve had the privilege of working with Tamara to finalize plans, dining reservations, etc. for a group booking- she has been phenomenal to work with!!! She always responds to emails quickly and has been able to assist in any way needed! Thanks to her help my clients are having an amazing vacation!

    Jun 18, 2024
  • 4.0 star tripadvisor rating
    Grateful

    I would like to acknowledge some people from planet Hollywood. Guillermo- So Cal restaurant Damien/Miguel- who gave us comfort by providing all what we need Noah- nexus driver who kept our travel safe Cassandra- giving us good assistance. The people in Fuel, who were tireless in serving coffee, tea, snacks and etc.

    Jun 18, 2024