Property Location: When you stay at Hotel Santa Cruz Huatulco in Santa María Huatulco, you'll be near the beach, within a 15-minute drive of Chahue Beach and La Entrega Beach. This family-friendly hotel is 3.7 mi (5.9 km) from Tangolunda Beach and 0.4 mi (0.7 km) from Santa Cruz Bay.

Rooms: Make yourself at home in one of the 89 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.

Amenities: Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Dining: Enjoy a meal at Mar, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.

Business, Other Amenities: Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.


Resort Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Special Checkin Instructions: Front desk staff will greet guests on arrival.

Know before you go: Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Contactless check-in and contactless check-out are available.

Renovations: The following facilities are closed seasonally each year. They will be closed from May 27 to July 27:Fitness facilities

Optional Fees: Fee for buffet breakfast: approximately MXN 180 for adults and MXN 90 for childrenPet fee: MXN 200 per accommodation, per nightService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.0 132 reviews
  • 2.0 star tripadvisor rating
    The good, the bad and the ugly.

    The Good - The pool and the price. At about 1000 pesos or 50/60 bucks a night, this hotel is priced fairly. The Bad - You only get 1 key card without an extra deposit, no matter how many people are in your room. There is karaoke music til 10pm at night around the pool so if you have kids, be forewarned, it's noisy. Also, some sites say this property has designer toiletries in the bathroom. It's not true. There are unbranded pump bottles of some substance you can't see. Was it soap? Shampoo? Conditioner? Who knows. The Ugly - we had broken AC units in multiple rooms for my group. Some did not work and two flooded the rooms. Two of our rooms had mold stains on various walls. Bottom line? This is an older hotel. Fine. But you can't rent rooms with mold on the walls and broken, leaky air conditioners. I rented a block of room for two nights, so the hotel made good money on us. We still had to pay the extra deposit for additional room keys. After paying our bill in full weeks before we arrived, we had to wait days for our receipt because, we were told, the person who gives the receipts was not working when we paid our reservation. Then on our last day, the told us we owed an additional payment, after we were told multiple times our rooms were paid in full. I/we won't return to this location.

    Oct 28, 2023
  • 2.0 star tripadvisor rating
    Staff is unfriendly

    The staff was everything but friendly. The bathroom was not very clean but we were able to use it. The bedding was average the room was spacious but again- not the cleanest. It was an average hotel stay and I have been many places. The items that made this below average was the attitude of staff and the fact that the air conditioner was not working correctly to make it a comfortable stay. We will not be back to this hotel again.

    Jul 26, 2023
  • 3.0 star tripadvisor rating
    Not the greatest

    Room was dark and the mattresses were very hard. The room was small. The service at the front desk is very slow, and not very helpful. Pool is old and not very nice. The drinks were expensive. The food in the restaurant was p[retty good, but the service was slow.

    Mar 15, 2023
  • 1.0 star tripadvisor rating
    Will not return.

    There was an awful smell in my room. Noisy at night due to the show at the hotel next door. I checked out and moved to another hotel. Good location. Staff were ok. Some rooms have safety deposit box but many don’t. No fridge. Will not return.

    Feb 07, 2023
  • 3.0 star tripadvisor rating
    Basic Hotel

    A very basic hotel on Santa Cruz Blvd in Huatulco. The room was clean. When we arrived apparently the last guest had left with the toilet seat. One was provided, but we had to request towels. Amenities in the room are basic, soap in plastic containers, no shampoo. The two times we stayed there the view was of a building right next door. We paid $200 MP for breakfast which was mostly for Mexican guests. The fruit was not fresh and the juice tasted of green oranges. We went to other places for dinner. If you’re on a budget this is an okay hotel. The room with two double beds was $1,240 MP per night. The pool area was very crowded. I think this was because it was the end of Christmas week and many families were on a holiday.

    Jan 10, 2023