These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Unlimited -Luxury Inclusions program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services (room service temporarily from 7 a.m to 11 p.m.)
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Various BarsMoments- Main lobby bar
Preferred Club Bar (Hours : 7 p.m. – 11 p.m.)- For Preferred Club guests only
Preferred Club Pool Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Preferred Club Swim-Up Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Prelude- Pre-dinner drinks
SandBar- Beach Bar
Scores- Catch the game and a refreshing beverage at the sports bar
Splash- Main pool swim-up bar
Spotlight- Theater Bar
The Mix- Bar and Swim Up Bar located in the Jungle waterpark
The Reef- Main pool bar
Faire- American-style restaurant serving burgers, salads, nachos and more- Air-conditioned - Various RestaurantsBarefoot Grill- Delicious burgers and hot dogs served beachside
Bluewater Grill (Hours : 6 p.m. - 10:30 p.m.)- North American steak house- Air-conditioned- Casual Elegance dress code- Seating capacity – 119 people
Capers (Hours : 6 p.m. - 10:30 p.m.)- A menu serving a variety of à la carte Italian specialties- New Pizza oven- Air-conditioned- Casual Elegance dress code- Seating capacity – 128 people
Carnival International Café (Hours : 6 p.m. - 10:30 p.m.)- Main buffet restaurant featuring a variety of local and international cuisine- Outdoor restaurant- Casual; Casual Elegance for dinner- Seating capacity – 470 people
Cin Cin (Hours : 6 p.m. - 10:30 p.m.)- Mediterranean cuisine à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 103 people
Coco Café (Hours : 3 p.m. – 10 p.m.)- Enjoy delectable premium brand coffee drinks at this relaxing café
Mercure (Hours : 6 p.m. - 10:30 p.m.)- French brasserie-style restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 78 people
On a Roll Burger Bar- Burgers served for late night bites
Spice (Hours : 6 p.m. – 11 p.m.)- Asian cuisine featuring Teppanyaki tables and Chinese wok specialties in an elegant atmosphere- 4 Teppanyaki tables are restricted to guests age 12 and older (up to 12 people)- 1 large Teppanyaki table for 24 people- Air-conditioned- Casual Elegance dress code- Seating capacity - 111 people
Sundaez (Hours : 12 p.m. – 12 a.m.)- Ice cream parlor
Tamarindo (Hours : 6 p.m. - 10:30 p.m. )- Mexican-style à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 124 people- Breakfast a la carte, Lunch a la carte only for Preferred Club Guests.- Dress code: Casual; Casual Elegance for dinner
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- Laundry/Valet service†
- Poolside service
- Spa†
- Tennis court†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †New Explorer’s Club
includes cooking contests, a playground, splash zone, and indoor zipline, Indoor game room with TV and video games, Kitchen for mini master chef activity, Nintendo & xbox.
- Dancing
- Fishing †
- Hot tub †
- Kayaking
- Non-Motorized Water Sports
- Outdoor pool6 Swimming Pools including and infinity pool, children's pool
The below features will be available starting December 23, 2019:
-Family Fun pool featuring four waterslides and a lazy river.
- Sailing
- Scuba diving †
- Snorkeling
- Spa †
- Sports court onsite †
- Teen programs †Two-story Core Zone Teen’s Club with indoor area and an exterior area featuring Rock-climbing wall, a basketball court. Plus, a pool table, stage with a DJ Cabin and a set of drums, dance Floor, a bar and pinball & guitar games Available April, 2020.
- Tennis court2 Tennis Courts
- VolleyballBeach Volleyball
- Water activities †The Below Features will be available starting December 23, 2019:
Four Water slides in new family pool including: One Kamikaze slide, 2 Black hole slides, open slide in a crescent moon shape.
Family section water slide features:
-Kamikaze slide (must be a minimum of 12 years old and 4.6 ft; max weight of 220 pounds)
-Black Cave Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Black Mamba Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Easy Ride Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
- Golf †
- Helicopter/airplane sightseeing †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12026 reviews
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Jun 30, 2025Beautiful grounds, but musty rooms and mid food kept it from being great
We enjoyed our stay at Dreams Onyx, but for a highly rated all-inclusive resort—especially as Preferred Club guests—I expected a bit more. Check-in was clunky. We arrived early (our fault), but the holding area was decent with a bar and snacks. Once in the room, though, the mildew smell hit hard. It lingered the entire stay, and even my clothes smelled like it back in the States. The room felt damp and not particularly clean—I'd rate housekeeping a 6/10 at best. The resort itself is gorgeous. Landscaping and pool maintenance are top-notch—seriously, the grounds crew deserves a raise. The food? Meh. A lot of ham, undercooked chicken, and overall just not very impressive. The buffet gave more flexibility, but some meals felt risky. Drinks are pushed constantly, especially at the Preferred Club pool. Staff are friendly but tip culture is heavy—you’ll feel like you should tip every interaction. It’s up to you, but just be aware. We appreciated the beach yoga and our time at the adults-only Breathless resort next door, which was a fun perk. Dreams itself isn’t adults-only, and while the kids are usually in specific areas, families with children are everywhere. One big flag: I got very sick the second-to-last day, and I’m not the only one. Several reviews mentioned this, so it might not be a coincidence. All in all, 3 stars. Beautiful property, friendly staff, but the room issues, mediocre food, and cleanliness kept it from being great.
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Jun 29, 2025Great family resort
Fulfilling family resort / my Butker Nelson was very attentive to our family needs.....Thank you Nelson .. ...........
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Jun 29, 2025Forever memories made you can’t go wrong with staying at dream onyx
This staff worked so hard .. truly amazing.. in a short time they learned who we were and drink and food preferences Of course the beach was not useable and we are big beach people but we were not going to let that stand in the way of all of the memories we made, and we did do two excursions to Sonoa beach that were absolutely amazing
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Jun 28, 2025
Recommend
Some of the best food we’ve had from the buffet to the steakhouse. Staff were exceptional. We had the Preferred option, as we didn’t travel with children and took full advantage of the adults only pool. You have the option to go to the adults only resort, Breathless, next door for their pools, restaurants, and shows which was a nice option.
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Jun 28, 2025
PLEASE READ THIS TRUTHFUL REVIEW !!!
1st of all, I had been relying on this sites reviews when it came to my decision to choose this hotel for my 40th birthday with my 2 kids (6 &11 yrs) and my husband. Gosh I was extremely disappointed, I've learnt my lesson not to trust all reviews of others. Upon arrival at the hotel for a 5 star the reception was poor, no welcoming drinks, no information or anything given, might be because it was around 8 pm at night. The room I was given was no where near what's been advertise online, it was small, dirty with cobwebs, dust everywhere I felt stuck as I did not want to touch anything!!! The noise was on another level the air conditioned was so loud we could not put it on, the fridge was loud we could not sleep and the lift by the room was as if it was in our bathroom, constant talking and shouting. We were given a different room at a family section and this was better big improvement to what we were initially given. Service and cleanliness, EXTREMELY BAD !!!! lots of cracked & extremely dirty plates at all services, you really need to search hard for a decent plate, workers serving in stained dirty uniforms daily. Lots of food but tasteless and poor quality, and COLD most of the time. TIPS expected for everything even for saying Hello, most time without receiving any services. Good part - lazy river, sweets for the kids and mini bar service, the games arcade, ground was neat tidy and clean but everything else let it down. There's potential to this hotel but require a major revamp and staff training. N:B If you speak Spanish your experience will be much better, as we observed the service they receive was better. I will not be back good luck to everybody who books this hotel.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryAdult Only rooms have a minimum age of 18yrs old, all other room categories allow children.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.