El Dorado Seaside Suites, a Spa Resort by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6454 reviews

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  The Perfect Honeymoon Paradise

  Me and my wife went to the resort for a 2 week honeymoon get away during May. We absolutely loved the entire resort. It was very easy to navigate around the complex, we felt incredibly safe and secure (guards on the front gate constantly checking the name and room number whenever you left and arrived back at the complex). The rooms were a perfect size, for us 2, and could have easily accommodated another person due to the sofa. The balcony was decently sized with a great view of the premium pool and sea view (easy to see from the 6th floor) The only problem with the balcony, being that high up, it meant that any time there was rainfall, it became soaked and often took a while to dry. All of the staff around the complex were incredibly friendly, nearly all saying hello whenever you walked past, or those driving the carts around always stopping to ask if you needed a lift anywhere. The staff who were in the Seaside Market & Arrecifes (buffet restaurants) were extremely friendly and helpful, with Hugo and Jesus being big standout there as they always recognised you, took time out of their busy day to ask how you were. Additionally, Cristiano and Lizbeth at the premium pool were always on hand to come round and make sure you were always stocked with a drink and were also very friendly and attentive. There are plenty of restaurants around the complex. We would both highly recommend Klay Talay (a Pan Asian restaurant) and Mia Casa (italian), however both are on booking, and tend to get busy, so you will need to book them well in advance, preferably on arrival. However, Seaside Market was always open for breakfast and dinner as a buffet restaurant, which had themed nights. There was also a BBQ on the beach on the Suites side, with the Palms side having a stand for Pizzas, Burgers, Hot Dogs, Nachos and Burritos, as well as a Taco station just by the Arrecifes restaurant that was open for lunch. If you didn't want to sit down in a restaurant, the main square outside the lobby had a bar and Taco Station open in the evening, with some form of entertainment. Furthermore, the beach had 2 themed nights: BBQ on the beach on Tuesday with a fire show and Mexican Night on the beach with a mariachi band on a Friday. We would definitely recommend this hotel and resort, and we will be making plans to return again in the future.

  Jul 04, 2025
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  Exceptional Service and Incredible Food – Thanks Ricardo!

  We had the absolute best lunch experience at Driftwood Restaurant, and we owe a huge part of that to our amazing server, Ricardo Renteria. His service was truly top-notch—attentive, friendly, and made us feel welcome every single day. We ended up coming back every day for the coconut shrimp, fish tacos, and ceviche—hands down the best we’ve had anywhere. Everything was fresh, flavorful, and beautifully presented. Ricardo made our lunches feel special, always remembering our favorites and checking in with genuine care. If you’re visiting, ask for Ricardo! He went above and beyond to make our time at Driftwood memorable. Can’t recommend this place—and him—highly enough.

  Jun 30, 2025
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  El dorado is a must

  Maria, Luis and Jose really made our trip fun and memorable. We got given away as prizes for fun, watched everyone laugh and dance and haven’t stopped smiling all week. The seaweed wasn’t an issue because of how fun our time at the pool was! Thank you so much

  Jun 29, 2025
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  June 2025 Stay

  We had such a great experience during our vacation. From the amazing welcome and care by the conceirage team, including our personal conceirage Diego, to the great staff including the bartenders at Seaside pool bar, waiters at Driftwood, our VIP waiter Javier, to the staff at the spa especially Maria, Miriam and Yesenia, our stay was amazing. The swim up poolside near Building 7 has some rust spots and the smell of the seaweed was unpleasant, but that's nature. The grounds of El Dorado is beautiful. We really enjoyed the fire show and amazing acoustic singer. The food was great and had generous portions.

  Jun 28, 2025
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  Dated hotel with bad execution on top

  Main restaurant has terrible food and very minimal food selection and really bad breakfast too. They have big salt selection but not many food selection. It is crazy. People usually get pizza, hamburger and nachos all day. Other restaurants are good, cullinarium, seaside market doesn't require reservation, but other good restaurants asian and Italian requires booking which is really silly. Everywhere is leaking, huge puddles everywhere. Roofed sunbeds are all wet even clean towels are left open and wet. It takes hours to get new dry towels. They keep canceling events blaming the weather instead of doing it indoors! Only good thing is yoga activities by Andrea. She did it indoors when raining too! Much appreciated! Rooms are big but very outdated and old. Windows doors are falling apart and full of stains. At least cleaning team is doing great job. Went to sauna and been told that cold plunge pool is 50 usd. Are you bloody kidding me! They are like one star hotel for all inclusive package. In one of the live music events in the bar, they literally reserved all tables and chairs for premium nonsense while not putting any tables/chairs for others. Like are you kidding me again! This hotel has good people working all day hard but execution and management is terrible. They have single vegan restaurant and it was always closed blaming the weather instead of making it suitable for carabian weather. Many food stalls were also closed blaming the weather like the weather is a surprise for locals... There are much better destinations and hotels. I would strongly suggest people spending their hard earned money elsewhere. If you are happy with pizza/hamburger and all day drinking, there are much cheaper options out there.

  Jun 27, 2025