LocationQuintana Roo, Mexico
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating6058 reviews
Beautiful Views and Amazing Service Despite COVID 19
This was our second visit to this beautiful property. Of course because of everything going on there was a little bit of a different feel. The employees were just as nice and amazing as usual, but not everything was open and everything closed at 11pm (which is not a problem for most people I'm sure) The beach was awesome and seaweed free, but I myself am more of a pool girl which is where we sent the majority of our time. With the resort being at 30% capacity, we never struggled to find a chair! As far as the food quality goes, it wasn't bad by any means, but I have been to other Secret's that have blown there food selections and quality out of the water. It was nice to have access to Dreams for dining options as well. We went to their Brazilian Steakhouse which is a nice concept to add to one of my favorite resort line's food options. The room was nice, spacious and clean, but they only came to do turn down service once during our 6 night stay which was fine except we had to call for towels every morning. They left a bottle of champagne and a small cake on my birthday in the Secret box which was much appreciated! A few of our favorite employees included Paulo, Joahnna, Julio, Jose, and Fernando! Julio and Fernando made me a special drink on my birthday, one in a pineapple and the other in the cantaloupe! Thank you for making my day SPECIAL!
Arturo & El Patio
We had just come from eating sushi for dinner and felt like we needed a little dessert. Fortunately we ate at El Patio the night before so we decided to stop in and get some of the tres leches cake and buñuelos. Arturo was our waiter and he was always excited ready to go above and beyond. I asked if they had some coffee and he ran over to the local coffee shop to get me some because El Patio doesn’t have any. We are grateful for the experience we had with this gentleman.
Awesome entertainment team
Everything about this resort was so great, but I especially enjoyed getting to know the tireless entertainment team. Angel, Victor, Dayna, Paolo, Gabriel, Dylan and Elias were all so fun and friendly. Great activities and a fun time was had by all. Food was great. I especially enjoyed Oceana with Salma and Tnania. Exceptional service and friendly staff. See you next time.
We absolutely loved our stay here. We were celebrating my birthday and the resort did a wonderful job of celebrating with us and accommodating. We were very sad to leave when our stay was over. Would highly recommend this resort to anyone. If you’re out by the pool, get to know Ross, he is super fun and a wonderful worker.
Pretty but beware
Very beautiful and staff was great until check out when an issue with a credit card was presented to them. The only place the card was used was at check in and at the dreams gift shop for Tylenol. This card was then shut off due to fraudulent charges of over 600 usd. They don’t accept discover which was the other card i had with me. I asked to speak to a manager and they never came. We waited so long we missed our shuttle and had to pay for private taxi to airport. Other than this the study was great. I would have liked resolution if this before leaving but that just didn’t happen.