NEWLY RENOVATED.
• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites
Now Sapphire Riviera Cancun offers Unlimited-Luxury®
amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.
Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Now Sapphire Riviera Cancun. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!
A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.
A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.
Location
Puerto MorelosProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10332 reviews
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Aug 05, 2020Facility is aging, beach is rough, but the staff is absolutely amazing.
my wife and I travel to AM resorts a few times a year. We were originally booked for NOW Natura (now a Dreams) but found out last minute it wasn't opening until September. We were rebooked into Now Sapphire. First, the bad: Of all the places we've stayed (10-15 resorts), this resort is probably in the worst condition. The place is showing some obvious signs of wear and tear. Also, I'd guess due to reduced staff, general resort cleanliness was not on par with our expectations. The beach is shallow and covered in seaweed which smelled awful. if the wind was right you would get a very foul odor breezing over portions of the resort. Food was just ok. again, guessing reduced staffing limited selection and didn't help quality. The Good: With out exception, the staff at NOW Sapphire are some of the best we've ever encountered at any resort. Pool bartender, Jaime, Really made our trip special. He asked for and remembered all of our names immediately and was kind and attentive. Also, Omelet maker in Market Grill Angelica, and Miguel in the Lemon grass restaurant provided excellent service. The entertainment crew Luigi, Omar, Ivan, and Katherine and Carly worked literally around the clock to make our visit really fun and special. We simply cannot say it enough...every single employee we encountered was eager to help and most called you by name. Very Impressive. The main pool is very nice. Chairs were easy to find (30% occupancy) and wait staff at the pool were very attentive. The waterslides are very fun and there is always something to do (Volleyball, basketball, crafts, games, prizes). Overall, we really enjoyed our vacation. If I recommended this place to someone I'd say, "The place is a little rough but you'll be treated like royalty all day everyday." Manage your expectations.
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Aug 05, 2020Beautiful resort and pool, wonderful vacation!
My daughter and I, along with my sister and family, visited in July. Check in was easy and we were quickly taken to our oceanfront swimout room, which was updated and very clean! The pool was very large with plenty of room to social distance in the water and the lounge chairs by the pool. Food was very good, especially the made to order crepes at breakfast, my new favorite! Our drinks were never empty and Jose and Gabriella took great care of us by the pool. The entertainment team of Luigi, Katherine, Ivan, Omar, and Julio were so much fun and we enjoyed participating in as many activities as we could fit in! When there was not enough room for our family to go on the bicycle ride together, they arranged for a separate trip to accommodate all of us! My daughter and I had a great trip and we can wait to return and see all of our new friends again!
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Aug 04, 2020Beautiful place
Overall a good experience disappointed that the swimming pools close at 6 Pm. Do to seaweed the beaches were closed I feel that the pool hour should have been extended. Limiting what people can do for the rest of the day/evening.
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Aug 03, 2020
Pool, Food and Service! Excelenté
This was our 3rd trip to Now Sapphire. They have done some great improvements along the way. The swim out suites are fantastic. Rooms are redone. Beds, pillows and bedding are great. The water slides are a nice addition. One needs a little more slope to it but cool nonetheless. Here is why we love this place. This place is all about the pool, food and service. The pool is so big you never feel over crowded. Fun activities with the entertainment team. Big pool bar where Jamie is pouring drinks all day and he’s happy n fast! Service at the pool is great with Diego always taking care of us and our kids. Krystal was also a wonderful pool server. She was at the preferred pool and regular pool. Pedro our main bartender at the preferred area never let our drinks/beers get empty! The biggest shoutout goes to Jose (pool concierge). This guy is amazing and a true asset to AMResorts. He took care if anything and everything we needed with a smile and a hustle. He was helping everyone all day every day. The one opportunity they have is consistency with keeping all liquor at all the bars. Other AMResorts have this on down and dialed in. The food was great. We eat like kings and queens all week. Breakfast was fantastic. Our kids loved the pancakes. I had traditional Mexican breakfast everyday either chilaquiles or huevos rancheros. Both Fantastic. The servers at breakfast were fun and took care of our family daily. We had room service 1 day for breakfast and it was nice to have it all delivered. Lunch was solid. The chicken wings were awesome. Crisp with spicy wing sauce that was so good I wanted to drink it. The ceviche was out of this world. We had it every day. Fresh and tender with great flavor. The fish tacos and shrimp tacos were also excellent. Again the service was on point at lunch. Dinners are great at Now Sapphire. The team has strong leadership with Arturo and Enrique. These guys were bussing tables, serving greeting etc. nice to see leaders in the trenches with there team. Cibu was excellent... great salmon, beef tenderloin and shrimp pasta dishes created for our kids. Fresco was my favorite. Again the ceviche (augachilie) was amazing. The peblano soup was probably my absolute favorite thing I ate. Yes soup in 85degree weather. That’s how amazing it is. The tacos and enchiladas were also good. Deserts were ok here nothing fantastic. Lemongrass is the Asian restaurant. It was good overall. Apps were good and tons of variety for main course. The sushi was closed and that was my favorite part of this place the last 2 trips. Habachi was great. Fun show and very traditional with shrimp, steak and chicken as the offerings. We all loved the fried rice!!! Paramour was the French restaurant and let me tell you it didn’t disappoint. Ceviche with shrimp n octopus was 🔥fire. The French onion soup was great. They had a chicken cordon blue special one night and it was awesome. I had the filet of beef in a 4 pepper sauce and wow it was cooked perfect with robust flavor. My wife loved the salmon as well. Finally the cream brûlée’s were amazing. Tons of variety at all the restaurants just a few things we found next level. Buffet was solid. They had all the egg stations, crepe stations bacon sausage French toast, pancakes, fresh fruit, Mexican style breakfast etc. we didn’t do lunch at the buffet. The grill (pool side)got better as we were leaving. Started out with just hamburgers n dogs then they added pizza and nachos the final 2 days we were there. Kids loved it. Coco cafe is always a highlight for us cause we are big coffee drinkers. It like your own personal Starbucks without the wait and app. Lol. We had lattes every morning. Our girls had fresh fruit each day there as well. The chocolate croissants 🥐 were my personal favorite. The Spa with hydrotherapy was fantastic and so so relaxing. Nice to get in the sauna and an ice bath. Adila was fantastic with here mask and massage. Lastly the service... the staff at the bars restaurants, cafe, entertainment team, house keepers, towel guys etc make this place what it is. They are so helpful, thoughtful and just want you to have a great time. Korina the head concierge (my friend after 3 trips here) is amazing. This lady just wants every guest to be happy and relax. She goes out of her way to help make your stay absolutely wonderful. Mr. Perez is also a good guy with the same philosophy. There are tons of little extras that they do for people that often go unnoticed or untold. Birthdays and anniversaries are always celebrated with an extra dessert or card or something. They are doing great with delivering on AMResorts promises.
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Aug 03, 2020Very dissatisfied
A bit late leaving this review because of what is happening in the world now. But my wife and I attended a wedding here in February and I have to say we were very disappointed with the hotel .The hotel is in a good spot on the beach and the pool is a large and impressive with plenty of sunbed but that's the good part .The food in all the Restraunts was very poor in the buffet the waiters hustled to get you to sit in there section which was a bit intimatedition although they were friendly we could do without the hassle .The bar service was very poor with very little table service so you had to queue at the bar which was very busy most nights then they give you inferior small drinks very very small measures and only draught beer in small glasses .the rooms were fine and clean asked for more hangers and got them but the mini bar had only 4 bottles of beer and some sodas but no bottle opener ? and no spirits when I asked for spirits I was told they don't supply the mini bar with them, very odd for an all inclusive resort .We will not go back to this resort again as it was obvious they were cutting back on service and quality drinks .