Small and intimate Secrets Capri Riviera Cancun offers a welcoming Mexican ambiance and a homely yet luxurious and inspirational experience. A unique Preferred Club only resort set in villastyle surroundings with Mediterranean décor where guests receive the extra attention of a concierge-style service to ensure the ultimate in personal relaxation and rejuvenation. The elegant accommodation with full marble Italian bathrooms and enhanced Preferred Club amenities await guests after enjoying the many facilities of the resort including its gourmet restaurants, elaborate spa areas, and wide range of daily activities and evening entertainment.
Location: Ideally located between Cancun’s southern tip and Playa del Carmen. Approx. 35 minutes from Cancun International Airport.
Location
Riviera CancunProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12865 reviews
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Jul 18, 2020Amazing honeymoon
We went to Secrets Capri last July for 10 days as part of our honeymoon. We had never been to Mexico but it was well worth making the trip from Scotland. The staff were amazing. The facilities were great and the food was outstanding. We picked the perfect place. Thanks to all the staff x
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Jun 29, 2020
Spring Trip 2020
We left the US on 3/15 and arrived in the very early morning. Our room wasn't quite ready but we were able to find a chair and nap on the beach until it was ready. They allowed us to switch our room from one side of the resort to the other. I wanted the ground level walk out ocean front. I will tell you that if you have any issues with Iguanas, I wouldn't suggest this room. The patio are wasn't super pleasant with a giant Iguana so close. The resort is small but beautiful. The staff is always so willing to accommodate anything you need or request. Luis in the buffet is so helpful making sure coffee is filled and water poured. Our concierge XO was very helpful as well, she had flowers delivered to our room as we were celebrating our Anniversary. As the week went on the virus progressed as well as the anxiety of our return back to the US. The staff made every effort to ease that uncomfortability, so a giant shout out to them! The restaurants are all great! Accommodating my gluten food allergy, including room service. This was our second trip to this resort. Loved it!
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Jun 11, 2020
Book a trip!
We had our first trip to this resort (where we got engaged😁) back in July of 2019. The food was all delicious and there was plenty of places to choose from. We had the best time at this place! The staff was absolutely incredible. Saulo was our server throughout our time there and he was the best we’ve ever had. All I have to say is we’ve been planning another trip just to go see him... he’s that good so make sure you ask for him! P.S. we’ve been wedding planning so we’re just getting this in!
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Jun 09, 2020Go somewhere else
The staff show how much they do not want to be there. Some staff were blatantly rude. The shows sucked. Overall, I did not enjoy this resort, when I go to a place like this, I expect that the customer service will be better than what they have to offer. We also saw a line of people waiting to speak with the manager about their poor experience also, so it wasn't just us. .....
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Apr 25, 2020
Absolutely Fantastic
We visited Secrets Capri after searching various places online, what can I say, we definitely made the right choice. We arrived on 11 March for 2 weeks. Everything was fantastic, the room, the hotel, the staff... everything. We have holidayed all over the world and I wanted to say the our time in Mexico at the Secrets Capri has probably been the best holiday ever... sadly towards the end of our second week..the Coronavirus was spreading all over the world.... most guests had left, and for the last 5 days there were only about 6 couples left, however this did not detract from the service we received from ALL the staff. The Mexican people are some of the friendliest people I have ever met. We will definatley be returning once all this Covid-19 stuff has finished. I hope ALL the people who work at the hotel are staying safe and we can’t wait to visit again.