Designed to reflect the charm of the Mexican Caribbean, the Dreams Riviera Cancun Resort & Spa is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. Spacious octagonal rooms and suites are luxuriously appointed with at least one whirlpool, whilst ground floor rooms offer private terraces with their very own plunge pools. Nine gourmet themed restaurants, six fabulous bars, an Explorer’s Club for Kids plus a fully-equipped fitness centre and a world-class Dreams Spa by Pevonia® provide guests with an array of amenities for every age and interest.
Location: Within 3 miles of Puerto Morelos town square. Approx. 20 minutes from Cancun International Airport.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9264 reviews
Excellent Food and Service!!!!
We took a family trip to Cancun in July to the Dreams Riviera Cancun. We were a little worried about taking the kids to Mexico and of course going during Covid, but felt completely safe the entire time. Mexico has better protocols in place than the US. The resort was very clean, following the Covid protocols with sanitizing and temperature check before entering and eating anywhere. Positives: - Service: The staff was awesome. They all went above and beyond to take care of us and make sure our stay was excellent. I would like to call out Ivan and Antonio for their exceptional pool service! We had food and drinks in hand at all times. Daniel and Gigi with the hospitality team were excellent. So much energy and fun for all age groups from kids to adults. Clover at the main lobby bar is awesome. I suggest opting for the preferred club when booking. It is well worth it if you know how to use it. It gets you a better room location, preferred beach seating, and access to a private club / bar. Octavio at the preferred club bar was great! I was amazed how everyone at the resort knew our names after the first day. We were always greeted with our names. Very impressed. - Food: My experience with most all-inclusive resorts is the food is average. Not here. Every restaurant we went to was excellent. The chicken mole at El Patio was the best I have had. The seafood risotto at the Italian place was excellent. Hibachi grill was on par with the better ones I have gone to. The breakfast buffet at world cafe was excellent. So much variety. The poolside restaurants were also great. Room service is also there for you 24/7. - Pools: Huge infinity pool with a swim up bar and excellent view of the beach / ocean. Huge pool for sports / play. Huge kiddie pool. - Cleanliness: The resort was very well maintained and clean. - Room and housekeeping: Room was great, just a little small. Should have got the family suite. We had a room with a plunge pool on the balcony; housekeeping service was exceptional. Fully stocked the snacks and mini fridge each day, gave us plenty of towels. Negatives: - The beach itself is awesome. Clean white sand. But when we we were there in mid July the water was not the ideal situation. They put up a barrier to block the seaweed from the beach, but the water is brownish and not inviting. Were expecting better water conditions and were dissapointed. Suggest researching the sargassum reports when choosing where to stay based on when you are visiting. After we digested the not ideal water, we really enjoyed our experience. - Location is great; however if you want to do shopping or leave the resort it is far from the main shopping areas and expensive to get to.
Great resort kind staff great room
6 of us ranging in ages 5-70 have been to this resort 3 years in a row. Cleanliness and great waitstaff and beautiful pools and beach make it worth while! Highly recommend getting a preferred club plunge pool! The plunge pool is a tad chilly but my kids didn’t mind!
A wonderful anniversary trip!
My husband, Alex and I got married at this resort last August. We had an incredible time! Everyone is so friendly and welcoming! The resort was extremely clean and smelt amazing! We felt so safe! We got married at this resort last August and came back for our anniversary nights that we had. As soon as we walked in we were welcomed by Clever, the bartender at the lobby bar! He remembered us from last year and took care of us all week with great conversation and drinks! It was amazing to see that after a year he still remembered our names! Antonio the bellman greeted us at the entrance and took our luggage for us and escorted us to the preferred lounge. He was very friendly! We checked in at the preferred lounge, where Allin took care of us! She checked us in and ensured we had everything we needed! She was very friendly! Axel from the VIP services welcomed us and talked to us about our coupons. He was very friendly and gave us lots of food informations At the preferred lounge bar we were served by Francisco and Octavio who made excellent drinks all night long! We stayed for 7 days and had a wonderful experience! We loved going to the lobby bar to see Clever, Enrique, and Martino! Those guys are awesome and such hard workers! Before we even finished our drinks we always had new ones! Ernesto is the pool concierge and he was the best! He went out of his way to talk to us and remembered our names! He took care of us to find the best spot at the pool! He was always a friendly face to see by the pool and even helped us book an appointment in the spa! We spent hours at the pool and Julio took care of us with the best strawberry margaritas! He would even come see us at our plunge pool and make sure we had everything we needed! The entertainment team at the resort is amazing! They are such a nice group of people! We loved doing Zumba with Daniel! Daniel is such an energetic and nice guy! We really enjoyed talking to him and getting to know him! The events the team threw were a blast! The food was tremendous! We went to the Italian restaurant one night, and the manager Alonzo recommended we try the French restaurant for our last night for our anniversary! My husband forgot pants, so we said we couldn’t go. He told us to come to the restaurant and he will have pants! We arrived at the restaurant at 7 and he came out with pants and a collared shirt! While my husband was changing I went inside and was taken to the best spot! The waiter Pedro came out and walked took care of me with a glass of wine! When my husband arrived he said that the manager Alonzo has requested a special meal for us to celebrate our anniversary! It was unbelievable! Alonzo the wine guy came out and suggested wine and set us up with some delicious Merlot! The food was amazing, and easily the best food I’ve ever had. It was so presentable! We got a 4 course personalized meal! The chief, Felix came out with our food each time which made things so special! For desert Alonzo the wine man cooked right in from of us! We had pineapple Singapore which was the best thing I’ve ever tasted! The dinner made our anniversary night and we felt so special! It was an incredible night! So I highly recommended you eat at the French restaurant. Felix is an amazing cook and makes beautiful food! Pedro is a remarkable waiter who is so friendly and will take care of you! Alonzo is the manager at the restaurant and went out of his way to make things special for us. And Alonzo the wine guy topped our night off with an incredible dessert! We thank you all again for making our night so special! We checked out with Ruebon and he was very helpful! He took care of us! We love this resort! It was our 2nd time and we will be back again! Everyone is so friendly and welcoming. All the employees have a positive attitude and want to make sure you are happy and have everything you need! We truly feel like we left with friendships! The workers are all such hard working people and incredibly friendly!
We had our absolute dream wedding at this resort. I cannot say enough good things about everything from the property, to the people, and everything in between. We had about 75 people come down with us and everyone felt the love from the second they pulled up at the resort. It was extremely clean, the restaurants were delicious, the staff was incredible (special call outs to Fernanda-wedding coordinator, Daniel Freddie & Gigi-pool entertainment, Clever Pedro Enrique Omar and Ivan-Bartenders Pool & lobby, Victor-concierge, Mauricio-rehersal dinner in wine cellar, Ernesto-Preferred Club). The spa was out of this world also. We cannot wait until we return in the near future!
Adapting to the new normal can be a little overwhelming but this resort made it a breeze. I feel like their cleaning protocols were great, temperature checks at every restaurant and the resort was not overly packed. I definitely recommend getting a room with a plunge pool definitely worth the extra cost. The staff is very attentive and any issues we may have encountered were quickly resolved. Special shoutout to Mildred at the main Lobby bar she was phenomenal.