These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
Unlimited -Luxury Inclusions program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services (room service temporarily from 7 a.m to 11 p.m.)
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Various BarsMoments- Main lobby bar
Preferred Club Bar (Hours : 7 p.m. – 11 p.m.)- For Preferred Club guests only
Preferred Club Pool Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Preferred Club Swim-Up Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Prelude- Pre-dinner drinks
SandBar- Beach Bar
Scores- Catch the game and a refreshing beverage at the sports bar
Splash- Main pool swim-up bar
Spotlight- Theater Bar
The Mix- Bar and Swim Up Bar located in the Jungle waterpark
The Reef- Main pool bar
Faire- American-style restaurant serving burgers, salads, nachos and more- Air-conditioned - Various RestaurantsBarefoot Grill- Delicious burgers and hot dogs served beachside
Bluewater Grill (Hours : 6 p.m. - 10:30 p.m.)- North American steak house- Air-conditioned- Casual Elegance dress code- Seating capacity – 119 people
Capers (Hours : 6 p.m. - 10:30 p.m.)- A menu serving a variety of à la carte Italian specialties- New Pizza oven- Air-conditioned- Casual Elegance dress code- Seating capacity – 128 people
Carnival International Café (Hours : 6 p.m. - 10:30 p.m.)- Main buffet restaurant featuring a variety of local and international cuisine- Outdoor restaurant- Casual; Casual Elegance for dinner- Seating capacity – 470 people
Cin Cin (Hours : 6 p.m. - 10:30 p.m.)- Mediterranean cuisine à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 103 people
Coco Café (Hours : 3 p.m. – 10 p.m.)- Enjoy delectable premium brand coffee drinks at this relaxing café
Mercure (Hours : 6 p.m. - 10:30 p.m.)- French brasserie-style restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 78 people
On a Roll Burger Bar- Burgers served for late night bites
Spice (Hours : 6 p.m. – 11 p.m.)- Asian cuisine featuring Teppanyaki tables and Chinese wok specialties in an elegant atmosphere- 4 Teppanyaki tables are restricted to guests age 12 and older (up to 12 people)- 1 large Teppanyaki table for 24 people- Air-conditioned- Casual Elegance dress code- Seating capacity - 111 people
Sundaez (Hours : 12 p.m. – 12 a.m.)- Ice cream parlor
Tamarindo (Hours : 6 p.m. - 10:30 p.m. )- Mexican-style à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 124 people- Breakfast a la carte, Lunch a la carte only for Preferred Club Guests.- Dress code: Casual; Casual Elegance for dinner
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- Laundry/Valet service†
- Poolside service
- Spa†
- Tennis court†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †New Explorer’s Club
includes cooking contests, a playground, splash zone, and indoor zipline, Indoor game room with TV and video games, Kitchen for mini master chef activity, Nintendo & xbox.
- Dancing
- Fishing †
- Hot tub †
- Kayaking
- Non-Motorized Water Sports
- Outdoor pool6 Swimming Pools including and infinity pool, children's pool
The below features will be available starting December 23, 2019:
-Family Fun pool featuring four waterslides and a lazy river.
- Sailing
- Scuba diving †
- Snorkeling
- Spa †
- Sports court onsite †
- Teen programs †Two-story Core Zone Teen’s Club with indoor area and an exterior area featuring Rock-climbing wall, a basketball court. Plus, a pool table, stage with a DJ Cabin and a set of drums, dance Floor, a bar and pinball & guitar games Available April, 2020.
- Tennis court2 Tennis Courts
- VolleyballBeach Volleyball
- Water activities †The Below Features will be available starting December 23, 2019:
Four Water slides in new family pool including: One Kamikaze slide, 2 Black hole slides, open slide in a crescent moon shape.
Family section water slide features:
-Kamikaze slide (must be a minimum of 12 years old and 4.6 ft; max weight of 220 pounds)
-Black Cave Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Black Mamba Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Easy Ride Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
- Golf †
- Helicopter/airplane sightseeing †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12067 reviews
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Jul 09, 2025Awesome
Geebran the concierge was awesome!! Very Nice Hotel! The food was great! Entertainment was great! Everyone so nice & friendly.
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Jul 09, 2025
So good we extended a night.
Food was excellent w great variety and great service. Kids club. Kids arcade and nightly entertainment was a plus. Large main pool w plenty of daily entertainment. Shout out to ANTHONY the bartender from the lazy River slides pool. Great bartender who really took care of everyone.
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Jul 08, 2025Good Choice for a Family Trip
A good choice for an all inclusive family (with children) trip. The water park is big and kept our son entertained. Overall, food was good, service great.
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Jul 08, 2025
A Relaxing Experience With Lots Of Food
Everything was great. Staff was working around the clock to maintain the property. Beach had seaweed at this time of year but there were some spots that were cleared for swimming. Still seaweed in the water but that’s beyond the resort’s control. The beach was clean otherwise, with lots of loungers and umbrellas. There was a net set up for volleyball. Pool area also has lots of loungers, music and bars. Clean pool towels always available near the beach. Lots of places to swim and the lazy river is fun. A basketball net inside one of the pools and a shallow area for little kids. A show and dancing with a DJ every evening. Super fun and I don’t even like dancing. One dance party was on the beach. There are a few pool tables and an area for kids and teens. There’s hair braiding and henna on the beach (for a cost). Kids enjoyed the ice cream shop and 24 hour cafe. There’s also a place with burgers and hot dogs and a little taco truck if you want a snack between meals. I took bananas and apples from the buffet to have for snacks later. And you can go to the 24 hour gym which is quiet in the evenings but busy in the mornings. Steakhouse has an impossible burger for vegans if you’re into that, otherwise lots of fruit, veggies and beans at the buffet. Kids had burgers and steak and enjoyed it. The tomato soup at Capers is delicious and the kids enjoyed the bread, pasta and cannoli very much. The buffet has something for everyone. If you’re plant based you’ll be able to eat there no problem. Lots of fresh fruit and veggies and a vegan station at the buffet during lunch and dinner with impossible burger and sausage. I don’t eat fake meat but they had several bean options and hummus so it was fine. The eggplant stew in the Dominican section was my favourite cooked veggie option. Put that and some beans on a potato with a giant salad and you’re good to go. Oatmeal to have for breakfast with lots of toppings. Some fresh veg, beans and fruit on the side. The coffee is tasty and not bitter. I was able to drink it black and enjoy it. The coffee at the cafe is a bit stronger but they have plant based milk or regular milk for you. I ate the same way I do at home with the exception of a little more oil than I’m used to in the cooked food and dressings, but I was okay with that during vacation and went back to my regular low oil meals upon returning home. For people who eat animal products, they make omelettes and eggs fresh for you, waffles, crepes, ham, bacon, doughnuts, hash browns … it’s all there. Lots of desserts, stews and meat options for lunch and dinner. They have an assortment of breads and deli items, pasta station, huge salad bar and more. There’s a section for kids with finger type food. If you want to play I spy, check the trees for tiny lizards. There was also a very friendly cat and lots of little birds. Staff is friendly and hard working. We had a great experience. I would go back.
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Jul 08, 2025Worst hotel 🤬🤮🤮🤮🤮🤮
Absolutely the worst hotel you could possibly stay at. On first arrival, we were asked to upgrade our room to the premium which we agreed to do so that our kids could have their own space, this upgrade would include a concierge service, the concierge is absolutely worthless!!!!!!!!!!!!!! We were told they would arrange excursions for us, which they did not. We wanted to do a dolphin excursion, and the concierge told us that that was not possible, which it actually was but I had to arrange that on my own. You are harassed nonstop from people to spend additional money throughout the resort, not a single day of peace and relaxation, even when you’re on the beach you have people approaching you harassing you to buy products. The beach is awful, especially during the summer season course that is not their fault, but it is fishy smelling from the mounds of seaweed. The food is trash, completely uneditable. Housekeeping will come at 4 o’clock in the afternoon when you’re coming back to your room to get cleaned up from the pool and barge straight into your bathroom when you’re naked. The toilet ran nonstop. We asked them to fix it, but it was not ever corrected, not once on our stay did they change the bedding just made the bed. Absolute worst experience spend your money elsewhere. This place is awful. What a waste of 10K. believe me you will be up charged and harnessed incessantly every damn day!!!
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryAdult Only rooms have a minimum age of 18yrs old, all other room categories allow children.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.