Holiday Inn Resort MONTEGO BAY ALL-INCLUSIVE

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5181 reviews

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  Brilliant hotel and staff

  Excellent hotel, would highly recommend. Service was second to none, hotel and rooms were very clean, pool, beach area and island are all fantastic. Food was superb with a wide selection to choose from at all services (breakfast, luch and dinner). Cannot speak highly enough of this place defo got to give a 5* rating

  Jul 10, 2025
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  Great kids facilities

  Thank you so much to Elsa and Serena who run the kids club! The kids had such a great time, they are telling all their friends about the pool and kids club. Thanks for giving them a great experience and giving me a few moments to myself.

  Jul 08, 2025
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  Great Experience!!!!

  We stayed there between June 21st-28th. After an issue with our room, the vacation was awesome! I give the staff the highest marks! Everyone was helpful and friendly! The food was excellent and the drinks were first class! The room issue was resolved, so I don't hold that against them. I would come back!!!!

  Jul 07, 2025
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  -1/10

  I canceled this service due to a series of unacceptable issues that made the experience completely frustrating and unprofessional. From the moment I arrived at the property on June 29, 2025, it was clear that the listing on Expedia was highly misleading. The photos and descriptions did not match the actual resort, which was run-down and in poor condition. The front desk staff were extremely rude and dismissive. Rather than offering a warm welcome, they immediately charged my card—despite the policy indicating payment would be processed after checkout. This felt deceptive and inconsiderate. The room itself was in terrible shape. I was shocked to find blood stains on the couch, which was unsanitary and unacceptable. The plumbing was also poor—there was very low water pressure, making it nearly impossible to bathe comfortably. Basic amenities were lacking, and any request for assistance was either ignored or met with attitude. When I contacted the front desk to ask for help or a potential room change, the manager was completely unhelpful. He refused to take accountability and told me no refund would be issued and that I would have to deal with the situation myself. Given the lack of cleanliness, poor customer service, and misleading advertising, I could not justify staying even one night. I canceled the service immediately and found alternate accommodations. No guest should have to experience such negligence and disrespect. I will not be returning, and I would not recommend this property to anyone.

  Jul 07, 2025
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  Awfulalonia

  Honestly, me and my mom been going to this place for years now. This is our 3rd visit and I'm not surprised at how bad this place has gotten. 1. The food is TERRIBLE, Its literally made to serve only white people. The eggs are watered down, majority of the food tastes awful except the actual jamaican food they have (which is barely considering this place is in JAMAICA) Eating the food made me homesick and miss not having to choke down food that has no culture or no love. 2. The dining is also bad, i literally saw roaches near me searching for food. I love cats but it makes me uncomfortable when they stare at me for long periods of time and go under my legs to search for food. Other than that the waiters are nice and the service is good. 3. Room service is actually pretty decent, beds are nice and clean. No bugs and our maid Sandra did a wonderful job at cleaning. 4. Besides the horrid slop they make at the dining area, the food bar next to the pool is really amazing. I always go there for burger and fries. And the icecream is great. After realizing things, Catalonia is just a really basic resort and not really that enjoyable.

  Jul 03, 2025