Hideaway at Royalton Negril Adults Only, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7626 reviews

• 

  Good experience.

  The buffet lunch and dinner were very good. Wasn’t that impressed with the restaurants. The beach was amazing, soft sand, clear water, and beautiful views. Make sure you go down to the beach to book excursions because the hotel staff at the lobby will charge you more. The only bar that I enjoyed the drinks at was the bar near the lobby. Tevin was the best bartender, he was personable and made amazing drinks! Overall, the Royalton was what I expected for an all-inclusive resort.

  Jul 10, 2025
• 

  Daron & Oshain Made Our Trip – Stand Out Service

  Royalton Negril Review – July 2025 We recently spent 7 days at Royalton Negril for a wedding, and overall, it was a truly memorable experience. We stayed in the Diamond Club, specifically in Building 5, which was ideally located and made our stay extra comfortable. From the moment we arrived, the service was what really made this trip stand out. Exceptional Service Daron and Oshain – our butlers – were hands-down the highlight of our trip. If you’re planning a stay, request them by name. They were not only professional and attentive but genuinely warm and thoughtful. From making sure we had everything we needed to anticipating things we didn’t even think of, they were the reason our trip was as smooth and enjoyable as it was. Honestly, they made the entire experience worth it. Anthony, our cabana server, was another standout. He went above and beyond every single day, even going as far as helping us get oxtail from off the resort, which was a delicious and unexpected treat. His attention to detail and friendly personality made every day at the pool more relaxing. During the wedding, Justin was our server, and he truly delivered top-tier service. He was professional, accommodating, and went out of his way to make sure every guest felt special. Tyrese and Okeef, the bartenders at the wedding, were fantastic. Not only were their drinks on point, but their energy brought such a fun and lively vibe to the celebration. They kept the party going and made everyone feel welcome. At the Italian restaurant, we had a server whose name we unfortunately can’t recall, but he deserves recognition for his attentiveness – especially when it came to handling food allergies. He made us feel safe and taken care of. Resort & Amenities • Beach: Absolutely fabulous. Relaxing and a perfect place to soak up the sun. • Pool: While we enjoyed our time there, we felt like the resort could benefit from more pool space. It got crowded quickly, especially during peak hours. • Cleanliness: Some areas around the resort could use a bit more attention in terms of tidiness and upkeep. Nothing major, but noticeable enough that it stood out in an otherwise upscale environment.

  Jul 09, 2025
• 

  Resort needs some quality renovations and dinner reservation process needs to be changed.

  Check- in took long and we were told there is a new policy and I needed the credit card I used to pay for the hotel back in February. I did not bring that card so the charged the card I had and said I would recieve a credit on other card. I was not I am currently trying to get my money back. I contacted my credit card company to put a hold on double charge. I called but phone was not answered. I emailed resort and the responded but told me they have forwarded my issue to someone else. I’m still waiting for a response. There are good points about the hotel. Staff are generally nice and friendly. Food is acceptable. Room was clean though needs some quality renovation. Makeup mirror was falling off the wall and you could tell there was an attempt to repair it. Great shower. It is difficult getting a reservation at restaurant even though there were many empty tables at all restaurants. We ordered room service twice but it was only delivered once.

  Jul 05, 2025
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  If you haven’t booked, think twice about booking this one..

  This is the worst all inclusive I’ve stayed at. I’ll start with pros of resort: 1. Beautiful beach 2. Food was very good Resort Cons; 1. Staff was not friendly 2. Location is far from airport, arrived during rush hour so it took 4 hours to get to resort. 3. TV didn’t work our entire stay, no one showed up to fix. 4. Entertainment was boring by pool. 5. Coffee shop opens late. 6. Ordered room service twice but didn’t receive, even though I received confirmation of order. 7. Roaches in room. We also were at Zen restaurant & a roach appeared on the table. 8. Sports bar staff was very rude & no music was playing during day. Played music at night but it was very loud.

  Jul 05, 2025
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  Good stay overall, but much to be desired

  Overall we had a nice stay. When you are in the all inclusive resort, in my opinion you could be anywhere in the world. What I mean is it could have been turkey, with the components of all inclusives. So if you want all inclusive and hot weather, you can other places cheaper. The vibe team and bar staff made it more Jamaica. If you are coming to actually explore the island, then it is difficult to without having money for private cabs (which aren’t cheap). Sadly you cannot walk anywhere and explore. Nexus Tours were great to organise excursions through the hotel and reasonably priced. The hotel itself could do with some updating, in addition we had no hot water for a few days. I realise this affected numerous and not just us, but still frustrating. The hotel did not seem bothered to offer gestures of apologising. There are no kettles available, and the machine did not work despite asking for help with this. Evening entertainment was good overall and restaurant choices. Only 1 adult pool - don’t be fooled by their promo videos. The rest of the resort is either Diamond Club or Hideaway

  Jul 04, 2025