General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1968 reviews
Enjoyed our stay
we arrived here right before the world shut down from covid-19. the rooms and resort were very updated and modern and had all the amenities you would need. the resort is located on a hill so it is quite a hike going up to the rooms. they do have shuttle services but they are pretty inconsistent on their run times and most the time it’s just faster to walk up the hills. the food was ok - nothing super amazing or fancy but the breakfast room service was absolutely incredible, way better than the breakfast they offered in the restaurants. we spent most of our time in the pool because the beach isn’t really a swimming beach. the monkeys hang around at the beach so that’s the main reason to be down at the beach area. they do have people trying to sell you stuff and tours and etc down at the beach which was super annoying because you couldn’t just sit and relax or walk down there without being pestered to rent/buy and go on excursions. i don’t think they should allow people to be bothering their guests like that but overall a good stay just a few things we didn’t like hear and there.
At the onset of the global pandemic, I was fortunate enough to visit beautiful Costa Rica and stay at fun, relaxing beach resort. My friends and I had a wonderful time while there! The restaurant options were tasty, the activities were frequent, and the staff was very accommodating.
I loved our stay here. We had Henry as our personal assistant during our stay and he exceeded our expectations. I felt like a princess the minute I walked in the doors of Planet Beach. Henry has tickets ready for the events for us, reservations, and asked if there was anything that he can do to make our stay better, every day. He made himself available by cell (WhatsApp) I often would walk into my room with a surprise treat or decoration from the staff. Every day he checked in. The drinks at the poolside bars were amazing. Along with the entertainment and workouts. We did have an issue with our bookings of excursions with the group that is offered in the hotel. (It was not what we payed for in the package.) so we did venture out to one of the guys on the beach (Jose) and had a fun rafting. And the beach vendors massage is one of the best massages I have ever had. Overall this was a wonderful vacation!
We just visited Costa Rica and we loved our entire stay we were celebrating my birthday and we decided to stay in this outstanding all inclusive resort We loved the restaurants the service the empaty of the employees specially Rene our favorite server. We did not have any complain at all the view from the room the grounds and the Nature specially the monkies on the Beach. 100% we recomend this resort. We hope to come back soon.
Carlos and the gang took great care of us. I highly recommend doing the star class upgrade and at least 5-7 days especially if you go explore! The food was some of the best we have had for all inclusive resorts!