General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3302 reviews
You can do better on St John
I will agree with the previous reviewer about cleanliness, friendliness of staff etc -- we booked a one room townhouse and when we arrived to building 32 with no windows and remote beach and pool access were told, "we are not supposed to move anyone". Building 32 is good to avoid if you like windows. Or easily walkable amenities. We saw two different rooms and left. If you have kids and you're planning on staying on premises the entire time it might be worth it. Otherwise i'd skip it.
Great Stay Despite COVID (and other issues)
My wife and I stayed 2 weeks endo-of-July, mid-COVID and Tropical Storm Isaias, and overall really enjoyed our time here at the Westin St. John. The overall property is great with it's beautifully groomed grounds with lots of plants, birds and iguanas running around. The pool, jacuzzi, bar and beach are great places to hang out, especially at the end of a day out at the beach, exploring, etc. It was great to see, meet and hang out with other people again who are not living in fear of the COVID panic-demic, but enjoying life in the beautiful and healthy outdoors of St. John. We stayed in 2 different villas in the original (older) villas on the back hillside, a 1-bedroom premium (3123) and a studio premium (3316) . Both provide views of the hillside on the north side of Cruz Bay, with a view of the bay from the balcony corner, where we ate most of our meals. We actually preferred the studio villa over the 1 bedroom due to it's dark cave of an upstairs bedroom with no windows. The villas were nice/decent, but not super clean when we arrived and not well prepared (missing items, clocks not plugged in or set). These buildings have their own refreshing pool (no jacuzzi) with grills, tables and umbrellas and lounge chairs, which is nice if you don't want to travel all the way down to the main resort pool/jacuzzi. Building 32/33 has a great view from the patio pool area as well, so is a great spot to grill and eat your dinner in the evening. Clint was our concierge, and was great at recommending and booking events & restaurants for us. We really enjoyed the Cruz Bay Watersports sailings we did out to Reef Bay and the Evening Sunset Sail. Due to COVID, amenities and room services were limited (no cleaning), but we did not mind this since we our interests are primarily in the beach, snorkeling and hiking, pretty much all day every day, and not hanging out at a resort, and we don't mind a little cleaning if we have to. The only negative we experienced, besides the limitations mentioned due to COVID, where the consistently unfriendly service people at the Westin and also at the markets in Cruz Bay. Express Services made us feel, more than once, like we were bothering them when we called for things we needed (e.g. shampoo and clean towels). I don't fault the Westin for this - just an FYI.
12 night stay in 2 villas
This was our 2nd stay here with 2019 being our first. Overall, it's a great property but you must rent a car to fully enjoy all the beaches that St. John has. Our first 7 nights were in a 2 bedroom condo on the hill that I rented through an owner. I highly recommend one of these units because of the space. The 2 bedroom had 3 full baths and a kitchen with an oven. There was a pull out couch that we didn't use because it was my husband, daughter and myself. There is a small pool that was well kept for use by these units. Parking is right outside your unit. For the last 5 nights we stayed in Building 21 on the main property in a 2 bedroom unit with 2 baths. We purchased these 5 nights last year after a time share presentation. The rate for this unit was exactly the same as the one I found through an owner in Building 32 on the hill, and Building 32 was much more spacious. Because of Covid there was no daily housekeeping which was fine, and they brought us extra towels when requested. I missed the outdoor yoga classes offered last year, but it was explained the activities were cancelled because of Covid. That one didn't really make sense since the indoor gym was open (I didn't use that because I am avoiding indoor spaces right now) yet outdoor yoga wasn't happening? My only complaint was the fee to play tennis. Since other activities and housekeeping were cancelled, I felt like the racket fee could easily have been waived. Not a deal breaker, but in the grand scheme of things it would've been nice not to be charged $40 to play tennis for an hour. The pool is really nice and seems to be maintaining social distancing. Drinks at the bar are good, but no Happy Hour specials. Check out the Beach Bar in Cruz Bay for awesome happy hour Painkillers and beautiful sunsets.
Avoid the ferry! Justified mediocrity.
My wife and I have visited on several occasions over the past 8 yrs and thoroughly enjoy the island and its activities. The hurricanes a couple years ago and the recent pandemic have taken their toll on the property and staff. The resort was closed for more than a year after the hurricanes and when we first revisited the resort was rebuilt but the staff and rest of the island was still understandably recovering. Now we have this pandemic and a constant fear of catching the virus from tourists, but the entire economy depends on tourism. So, this sets the stage for our visit this past week. There are limited services available at the resort and the personal services one comes to expect are lacking relative to “normal”. But, I paid full price, so I am leaving a fair review based on my experience this week. We had to wait longer than usual for shuttles when we had groceries and social distancing was enforced when it was convenient for the resort but we were packed like sardines on the ferry. Now let’s talk about the ferry service. It has always been pricey relative to the public option but convenient and the service handling baggage etc was great. You paid for the efficiency, convenience, and service. $120 round trip is not chump change, but we didn’t mind paying this until this trip. The ferry isn’t running as often as it did and we had to wait almost 3 hrs when we arrived. The trip to the resort wasn’t too bad. We were packed into a full van, but the AC was ok. The ride back to the airport was a nightmare. The ferry was packed and the AC wasn’t sufficient. Once we arrived at Red Hook, we were crammed onto a bus which was also full with poor AC where we sat for about 15 minutes before proceeding to the airport. For $60 each way per person, I could’ve hired my own limo and taken the public ferry which runs every hour. The Westin makes a killing on this ferry as the new boat also serves to carry staff from St Thomas to and from St John to work. Last, there are no housekeeping services due to the pandemic and the 2 bedroom unit we had which was rebuilt since the storm 3 years ago was already looking a little worn. The workmanship in the kitchen and design is difficult with cabinets opening into the table and chairs. I’m hoping for things to be better next year. On a positive note, the pool and pool bar were excellent. Several staff members were very welcoming but others not so much. The lady in Cruz Bay Watersports was actually kind of rude but that’s a different review.
Another great stay at St. John
The resort continues to be a hit. We enjoy the beauty of the resort, the pool and the convenience of being near Cruz Bay. Even with reduced activities available, we still had a great stay. Free kayaking and disc golf. Our villa was along the beach with a view of the bay. Loved it!