Breakfast is included for up to 2 guests daily.
Important information: Gratuities are not included.
Resort Details
- Akua BarPoolside dining and swim- up bar
- Aleli RestaurantAt Aleli Restaurant you can savor impeccable service and breakfast delicacies at a terrace table overlooking the beautiful lagoon pool. An inviting ambiance that could only be experienced within the beauty of days in San Juan will welcome you as you walk
- KarayaThe resort's indoor and outdoor main bar serves local cuisine specialties and the best martinis and cocktails in a contemporary setting with fire pits.
- Ocean BreezeKnown for having Isla Verde's only toes in the sand oceanfront bar, guests can enjoy breakfast, lunch, and dinner with a view at the Mediterranean inspired oceanfront restaurant
- SAK-IOffering an exceptional culinary experience in a contemporary wood and stone dining room, SAK I serves innovative Asian fusion cuisine incorporating tropical Latin flavors. Expert bar staff conjures up signature cocktails created with traditional Japanese
- Accessible facilities
- ATM/Cash machine
- Babysitting
- Beachfront
- Beauty shop/salon
- Bell staff/porter
- Car rental desk
- Cocktail lounge
- Concierge desk
- Currency exchange
- Accessible parking
Service dogs allowed - ATM/Cash machine
- Babysitting
- Beachfront
- Beauty shop/salon
- Bell staff/porter
- Car rental desk
- Cocktail lounge
- Concierge desk
- Currency exchange
- Direct dial telephone
- Dry cleaning
- Florist, Offsite
- Golf, Offsite
- Grocery shopping service available
- Housekeeping - daily
- Housekeeping - weekly
- Ice machine
- Interior corridors
- Late check-out available
- Limousine service
- Live entertainment
- Lounges/bars
- Meeting rooms†
- On-Site parking†
- Outdoor pool
- Parking†
- Pets allowed
- Public area air conditioned
- Restaurant
- Room service
- Safe deposit box
- Shoe shine stand
- Storage space
- Tennis court, Offsite
- Tour/sightseeing desk
- Valet parking†
- Valet same day dry cleaning
- Wireless internet connection in public areas
- Business Center
- Copier
- Fax Machine
- On-Site Business Center
- Printer
- Voicemail
† Fees may apply
- Children's program †
- Fitness center on-site
- Outdoor pool
- Whirlpool
- Puerto Rico Convetion Center
- SAN JUAN
- Golf
- Attraction
- Half a Day: Old San JuanA true ancient Fortress City built during the colonization period by Spaniards. Step into history and visit the many museums including El Morro and San Cristobal Fortresses, and get a glimpse of our past. The City of Old San Juan has evolved into a maj
- Half a Day: El Yunque Tropical RainforestEl Yunque is the only tropical rainforest that is part of the United States of America and a finalist of the 7 Wonders of the world! located in the town of Rio Grande. Stop at the Visitor's Center en route for a short introduction, then hike among the
- Two Hours: Bacardi City TourExperience 150 years of heritage and enjoy one of Puerto Rico's finest rums. Daily tours are provided complimentary from 9:00AM until 4:00 PM. Learn the history of the Bacardi Family and their transition from Spain to Cuba and the relocation finally to
- One Hour: Placita Del Mercado in SanturceFresh local products can be obtained here, a true local flavor and even though the Placita closes at 6:00 PM, Thursday and Friday nights are lively as locals fill the market square and transform it into an open-air block party at the many local bars and s
- Bioiluminescent BayHidden along the Caribbean coast is one of the most spectacular Bioluminescent Bays in the world. The mysterious blue-green light is created by micro-organisms which thrive in an environment uniquely suited to their needs. A trip into the bay on a balmy n
- Isla Verde BeachInterContinental San Juan is located in one of Puerto Rico's finest beaches: Isla Verde. Enjoy over 2.5 miles of pristine beach in the Greater San Juan area. Enjoy all sorts of water sports including parasaling, jet skiing or simply relax and enjoy the
- Two Hours: Museo Contemporaneo de Puerto RicoOriginally founded in 1984, Puerto Rico’s Museum of Contemporary Art found a permanent home in 2002: the Rafael M. de Labra historical building, which can be found where the bustling Ponce de León Avenue meets the Roberto H. Todd Avenue. Palm trees dapple
- One Hour: Piñones Forest Bike TrailPiñones is just outside of San Juan, located along Route 187, which runs along Puerto Rico's north coast and connects San Juan with Loíza. A very scenic road that showing a more rustic side of the island. Do the words "alcapurrias, bacalaítos, pasteles,
- Half a Day: Plaza las Americas Shopping MallShop in the largest Mall in the Caribbean. Enjoy over 300 stores, 13 movie theaters and over 40 dining alternatives. Stop by the many hall stands and purchase authentic Puerto Rican Crafts. Plaza is known as the Center of Everything due to the vast div
- Two Hours: Museo de Arte de Puerto RicoThis grand institution houses the island’s most important works of art. Some date back to the 17th century, but also contemporary works and — apart from some facile criticisms of Puerto Rico’s relationship with the United States — fascinating. The exhibit
- One Hour: Condado, Ashford AvenueTrendy area full of unique boutiques with local clothing designers. Fantastic local restaurants and upscale stores such as Louis Vutton, Cartier and many others.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3981 reviews
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Jun 30, 2025Unforgettable family getaway
The BEST experience ever! Everything was perfect. Food was amazing, service was great, room was super clean, view was spectacular, cannot say enough great things.
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Jun 29, 2025
Mother and Son Trip
I highly recommend the suite on the upper level. It comes with your own conference area. Staff were great and extremely accommodating. Special shout out to the manager Salvador and our cleaning lady, Krystle Nieves!
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Jun 27, 2025A wonderful stay at the Royal Sonesta San Juan
I'll start by saying that the overall positive experience we had was heavily dependent upon the type of room we chose. #1 tip: GET THE CLUB LEVEL ROOMS! Our room was #209 (second floor, offering more privacy than ground) in the low-rise Lanai section overlooking the pool and it was great - so quiet and kept spotless every day. We stayed at the same period of time as the last (very unhappy) reviewer, but were not at all affected by the prom parties in the main building so location was key. Info on the club level rooms are scarce but they include a nice lounge area where we ate take-out dinners a few nights, with fruit and sometimes cookies. Club level rooms also include daily buffet breakfast for 2 (including 2 mimosas as our server Wanda kindly informed me) AND free apps and drinks every day at the lobby bar during happy hour (5:30-7pm). Alexis at the lobby bar was so nice and remembered what we liked to drink every day. Seriously, excellent value with this level of room. I honestly thought the food was great. Faves: @lobby bar: ceviche and amazing arepas appetizer, goat cheese balls, lamb meatballs. Pool bar/Ocean breeze: kids burger, my kids liked the tenders and fries, chicken skewers. The margherita pizza was phenomenal. The turkey club was DELICIOUS and was NOT made of turkey deli meat. Their frozen cocktails ($14) were so yummy as well. The pool and large hot tub were amazing. There's a big "shallow" 3/3.5 foot pool so my kids didn't need floaties. I love that you can get fresh towels by scanning your bracelet (and get into your room without a key). We went mid-week so there were plenty of chairs (more umbrellas would've been great). It did get busy by 10-11am but surprisingly no one was laying out towels at 7am like they do at other resorts, at least not when we were there. Beach is SO close to the pool. When we went (June 15-20), there was NO seaweed and water was prob 80 degrees. Sand was golden/white, clean with no shells or seaweed either. I couldn't have asked for better, considering our last few beach vacations. Ubers are plentiful, fast and so so cheap. Remember to tip very well since the rate is dirt cheap. Uber from Isla Verde to the fort in Old San Juan was under $10 (plus tip). People were flying kites at the fort. If you can get one, what a fun idea! We also booked a jungle waterslide tour through TripAdvisor with Casa Venturas (Stephanie and Luis were our guides) and LOVED it. I didn't know you have to go fully into the water with whatever shoes you have on your feet so be aware and ready to sacrifice a pair of sneakers like I did. Still worth it! We also rented a jet-ski on the beach ($100 for half hour) which the kids enjoyed. Location was less than 10 mins from the airport (I think the Uber was $4 on the way home - yes, $4!!) and we did hear planes now and then but honestly not that often and definitely not in the room with the balcony door closed. Only negative and the reason for 1 star deduction from an otherwise awesome stay was the AC went out for about 36 hours. Looking at other reviews, it appears to have happened again end of March too so it's a recurring problem. We got a fan, but honestly sleeping that night was super uncomfortable (80+ degrees in the room) and the rug felt damp with the humidity. Some people we met ended their stay early and negotiated some comp. There is a daily resort fee of about $60/65 which we expected and a $500 hold for meals/etc. Checkout was easy and NO wrong or surprise charges but we chose to pay for all meals directly with our credit card to avoid any confusion at the end, which was a smart move on our part, I think. Overall we really enjoyed our stay, aside from the broken AC. If we went to PR again, we wouldn't hesitate to stay here again and would recommend it to others. Service was excellent - everyone we encountered was very polite, from front desk to bar and restaurant staff.
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Jun 25, 2025Watch for lies
The first night we had no air. It was running by the time we went to bed. It was prom week , a large amount of high school kids . We were on the 5 th floor, our last night at the hotel there was unnecessary noise. Doors slamming , parties going on and when the prom was over at 1:00am the crowds in the hall way woke me up again. Had to call security 2 times. Next morning we were checking out, we asked for late check out since we had a terrible night sleep. At first we were told they were all booked and couldn’t accommodate us. After we went to the front desk they did extend our time but were told since we were doing a late check out, the people coming in would be inconvenient. We asked to be compassionated by giving us a breakfast voucher. They said one or the other not both. Eventually they gave us 2 breakfast vouchers, even though we are a family of 4. I checked to see if they were telling the truth about being sold out , they LIED. They had plenty of available rooms. Poor customer service. Very disappointed on how we were lied to. They should not have put the prom guests on the same floor as a family. Poor choices were made . I hope upper management sees this . .
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Jun 18, 2025
Unforgettable Service: Thanks Francisco!
Francisco at the Royal Sonesta truly made our vacation special! It's wonderful that his sweet demeanor and exceptional service left such a positive impression, elevating an already amazing hotel experience into something truly memorable. He is an absolute gem! Can't wait to go back!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Fee: 22% resort fee, per night. Hotel-imposed fees are subject to change. the hotel can provide current fee and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 19
- Pet Policy : A 100 USD non refundable deposit applies to all pets, per stay, excluding service animals. An additional 100 USD deep cleaning fee will be charged as needed, in the event of any pet related damage.