Bahia Principe Grand Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10405 reviews

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  ROACHES BEWARE

  Outdated rooms, muggy smell, and unclean bathrooms. Roaches everywhere !!!!! My familys room was covered in roaches and we can see outside in the hallways and in the bar/food areas so unappealing and uncomfortable. Didnt enjoy my stay thinking i can bring roaches home!

  Jul 04, 2025
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  14 years since last vacation, A+++

  Just a great place. 5 separate experiences and one huge resort. They have adults only sections as well as family sections. Can tour everything enjoy the sun and family friendly atmosphere. From the bell boys unloading our bags to escorting to our room. Check was fast and easy. No more cards to remember, your key is on your wrist with your bracelet. The shops, the staff all friendly and easy going. No pressure, just an enjoyable time. Already planning a group vacation this winter to same resort.

  Jul 03, 2025
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  Not a Pleasant Experience for Women in their 20's avoid at all cost

  Where do I begin… I booked a vacation for my daughter for her & her friend to celebrate their 23 bday and the experience was… well So, they get to the hotel and for some crazy reason they checked them in under a man’s name, yes you read that right a MAN’S name. So of course she’s trying to get in contact with me, but the connection is really bad Wi-Fi is really bad & regular connection wasn’t picking up. She finally gets through to me (about 3 hrs. later) informs me of the situation. So, I tell her right away go to the front desk I want to speak to them. As I speak to a representative, they assure me they are aware of the situation, and they will correct the situation in the morning oh and on top have them the wrong type of room. (I have to clarify this is the first time she travels outside of the country without me, but I expected this hotel in this country to treat her correctly as I stayed in their hotels before and had a great experience) a lot Morning comes, they tell her come in the afternoon, afternoon comes nothing. They went to excursions come back early evening and nothing was done. She calls me again and I tell her go back to front desks and demand they fixed the reservation speak to a supervisor a manager and do not leave until they fix this very serious issue. Imagine this man comes into the hotel and tells them he lost his keys, and they give him a key to my daughter’s room. Insane, like are they crazy. How do you check in a guest under someone else’s name that is not on the reservation? Like how? Let alone two females under a man’s name. I was Livid!!! So, after 40 / 50 mins they finally corrected the name & finally was under my daughter’s name and her friend's name just like I had made the reservation to begin with but unfortunately, they didn’t correct the type of room she was in. After that she’s started to have problems with the safe, then housekeeping kept coming in without knocking. I had to speak to them several times because they were not fixing the situation and I wasn’t on vacation with them. They also asked to have a late check out, she spoke to a gentleman, and he said no. So again, I had to call and spoke to Maria, and she was able to accommodate them. I just think they took advantage of them because they were young girls, and that shouldn’t had been the case, all guest should be treated with the utmost respect, kind & decency and that wasn’t the case from the very beginning and is a shame because they were paying guest and even if they weren’t they should had been treated with kindness regardless. I’m so disappointed at this hotel brand because I expected better. I Do not recommend at all. Too big of a hotel chain to make these very, very huge dangerous mistake, that could had potentially put my daughter's & her friend lives in danger. Safety is obviously not their first priority.

  Jul 02, 2025
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  Best all inclusive

  The airport is so beautiful, grand Bahia principe punta Cana is lovely 🥰, friendly family oriented. Pool, beaches and restaurants service are the best

  Jun 30, 2025
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  Not a 5 star hotel!!! Be advised.

  Terrible Experience – Not Worth the Money I stayed at Bahia Principe Grand Punta Cana with my family (2 adults and 2 children), and I would not recommend this hotel to anyone. We booked a room for four people, but when we arrived, there were only three beds. I requested an extra bed four separate times, and each time I was dismissed. The manager, Esteban, was completely unhelpful and claimed that the furniture couldn’t be moved, so there was nothing the hotel could do. In the end, I had to find a foldable bed myself and carry it to the room at 11:00 PM. That is completely unacceptable for a supposedly “grand” resort. To make matters worse, the shower didn’t work, the room was filthy, and there were only two towels for a family of four. Basic cleanliness and customer service were clearly not a priority. There are many better hotel options in Punta Cana for the same price or even less. I regret booking here and strongly advise others to look elsewhere.

  Jun 28, 2025