General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8419 reviews
Celebrated our 25th wedding anniversary here and was treated so.
What can I say except this hotel was something else. All the staff were amazing, friendly and couldn’t do enough for us to make our stay the best experience ever. Food was delicious in all the restaurants. Our honeymoon suite room was very spacious and kept very clean and also had a very comfy bed. Beautiful complex easy enough to get around and the beach front well that’s just another world, it was very clean well sign posted and felt like we were in paradise. The hotel entertainment was very good and really got you involved that’s if you wanted to be. All I can say is don’t just take my word for it, book up as you won’t be disappointed.
Entertainment Staff is Amazing!!
The entertainment staff is amazing! Chris, Carlos, Hazel, Octavio, and Alexander couldn’t have a better staff!! They put everything they have into making sure we have the best time possible! They truly care about us and building those relationships! Great group of guys!!
The entertainment staff was very personable and made our trip fantastic. We enjoyed all of the activities that they had planned for us. The whole hotel staff was kind and caring. Big thanks to Chris Carlos Octavio Hazel Alexander Johnathan
¡One of the best vacations in Riviera Maya!
What an experience! Thanks a lot for making our vacation the best possible. Thanks to the bartenders, waiters and the group in general for making our experience unforgettable. To the entertainment team, Chris, Alexander, Octavio, Carlos, Hazael Jony and Adrian, thank you very much for making the activities very fun and for being patient with us in volleyball, they're incredible guys! Without doubt, we've to come back on our next vacation.
Amazing time yet again!
Home away from home couldn’t get any better… amazing resort with exceptional staff. Entertainment crew is the best we have experienced in our many trips here. Adrian, Alexander, Chris, Octavio, Carlos and Hazel have been great with keeping our volleyball tradition going. Daisy, Elir, Michely and Manuel have been fantastic with helping set up the beach beds. Enrique and William have been excellent butlers, always looking to help us whenever we needed. Equally important is all the wait staff in the fine restaurants. Food is great and they go out of their way to accommodate someone who doesn’t like seafood. (me). Palafitos rooms are beautiful and we enjoyed the relaxed environment. We are already booking our return trip next year!