Hotel Promotions
Non-Refundable rate. No Cancels/No changes.
Non-refundable Rate. - No cancellations or changes allowed. The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 14 Nov 2018 onwards
Travel Dates: 14 Nov 2018 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.


Applicable Dates:
Booking Dates: 05 Sep 2023 onwards
Travel Dates: 05 Sep 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
More Perks: sparkling wine breakfast, 25% discount on spa, and more.
Free perks Inclusions:


• One bottle of wine/sparkling wine, rum or tequila (per room/per stay)*
• 25% Discount on Spa Services (one per person/per stay)**(Max of 2 per room.).
• One in-room family breakfast or sparkling wine breakfast (per room/per stay).

Additional Terms and Conditions:
  • Type of wine/spirit bottle provided is at hotel discretion 
  • Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
  • Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
  • Discounted amenities and services cannot be combined with other discounts or special offers on property
  • All amenities are subject to availability
  • Additional restrictions may apply on eligible Spa Services 
  • All services should be arranged with the concierge after check-in

Added values are not combinable with same added values of other promotions.
Blackout: Dec 21-Jan 4 each year.
Applicable Dates:
Booking Dates: 25 Apr 2025 to 31 Dec 2025
Travel Dates: 01 Jul 2025 to 30 Jun 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 40%, plus kids stay free.
Savings up to 40% (already reflected in the rates). Kids up to 3 - 12 stay free July 2-Dec 20, 2025, Jan 7-Apr 4, 2026.
Applicable Dates:
Booking Dates: 02 Jul 2025 to 30 Sep 2025
Travel Dates: 02 Jul 2025 to 04 Apr 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Experience a higher level of luxury with Preferred Club inclusions.
All Preferred Club suites offer preferred status, upgraded amenities and upgraded services: 
•Personalized check-in and check-out  
•Special concierge service 
•Preferred status and amenities 
   oPreferred Club suites in premium locations 
   oUpgraded mini-bar oUpgraded bath amenities 
   oPillow menu 
•Private Preferred Club Lounge  
   oDaily continental breakfast service 
   oAfternoon hot and cold hors d’oeuvres 
   oExquisite desserts and fine liquors 
   oComplimentary computer access 
•Gaming consoles menu available upon request and subject to availability 
•Exclusive spa privileges  
   oComplimentary access to hydrotherapy circuit (one day per stay)  
•Access to the exclusive adults-only Preferred Club rooftop pool 
•Access to the Vista Prime Restaurant

** Added value’s are not combinable with same added value’s of other promotions. 


Applicable Dates:
Booking Dates: 26 Nov 2021 to 31 Dec 2050
Travel Dates: 26 Nov 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive $200 in resort coupons to enhance your stay.

Guests will receive $200 in Resort Coupons per room, per stay.

Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.

Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.

Redemption information will be provided by the hotel at check-in.

Important Notice: This entire offer is based on availability and can be modified or closed out at any time.


Applicable Dates:
Booking Dates: 23 Jun 2020 onwards
Travel Dates: 23 Jun 2020 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Water Tour Experience with your stay.

Guest will receive Complimentary Water Tour Experience with your stay. Join us daily at 1:00 PM or 2:00 PM for a scenic adventure from the hotel to Puerto Cancún where you’ll experience breathtaking views. Then, continue to a beautiful stretch of clear water just in front of the hotel, where you can dive in and revel in the refreshing ocean. Please note this experience is subject to weather conditions. Reserve your spot soon with the Concierge team availability is limited to 10 seats each day.

Applicable Dates:
Booking Dates: 05 Mar 2025 onwards
Travel Dates: 05 Mar 2025 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy Unlimited-Luxury™ inclusions during your stay.

The inclusive program includes the following amenities:

  • 24-hour access to food and beverage options including kid-friendly menu options
  • In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
  • Buffet and a la carte restaurants without reservations required
  • Bars and lounges serving international and domestic brand beverages
  • Unlimited Fruit juices, soft drinks and snacks
  • Endless daily land and water activities for all ages
  • Live music and local entertainment
  • Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
  • No wristbands required
  • All taxes and gratuities

Unlimited-Luxury® for the kid in everyone!

Important Information: Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 14 Jun 2018 onwards
Travel Dates: 14 Jun 2018 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Bars
    Barracuda, Beach bar with magnificent views.

    Desires, Sports bar:
    - Sports bar during the day with multiple TV screens to enjoy sports events
    - Adults-only dance club with music lounge and late-night DJ 

    Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.

    Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.

    Veranda, Lounge bar located at the specialty restaurants terraces

    Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.

    Breakfast is available for Preferred Club guests with a set menu.
  • Bluewater Grill

    Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly. 

    Approximate seating capacity: 80

    Adults-Only for Dinner

    o Preferred Club Adults-Only for Lunch


  • Coco Cafe

    Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.

    Late night bites include fruits, yogurt, sandwiches, and more.

  • Himitsu
    A la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge). 

    Three available concepts: Sushi bar, Teppanyaki table and à la carte menu.
  • La Plaza
    International themed gourmet court within six different stations including: 
    - Wellness food with gluten free and vegetarian options. 
    - Pan Asian with a sushi bar and wok kitchen. 
    - Mediterranean with a pizza oven. 
    - Grilled area for hamburgers, hot-dogs and more.
    - Mexican with the “tacos al pastor” and antojitos display.
    - Desserts with crepes, ice cream parlor and sweet desserts choices.

    Outdoor seating available. Approximate seating capacity: 80
  • Mi Lucrecia
    Authentic a la carte Mexican cuisine.
    Approximate seating capacity: 98
  • Portofino
    A la carte traditional Italian specialties and a pizza oven in a contemporary setting.
    Approximate seating capacity: 130
  • The Chef’s Table
    • Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactive
    dinner and getting a peek behind the scenes
    • Reservation required with concierge or sommelier
    • Approximate seating capacity: 12

    *Additional costs apply. Reservations required with concierge or sommelier
  • The Wine Cellar
    • Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with an
    extensive wine list and sommelier*
    • Approximate seating capacity: 10
    *Additional costs apply. Reservations required with concierge or sommelier
  • Vista Prime restaurant
    Vista Prime
    - Vista Prime restaurant will be designated for Preferred Club guests only.
    Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
  • World Cafe

    International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play. 

    Approximate seating capacity: 188

On-Site Amenities
  • Babysitting†
  • Beauty shop/salon†
  • Body scrub†
  • Child programs†
  • Dry cleaning†
  • Health club†
  • Laundry/Valet service†
  • Live entertainment†
  • Lounges/bars†
  • Massage services†
  • Babysitting†
  • Beauty shop/salon†
  • Body scrub†
  • Child programs†
  • Dry cleaning†
  • Health club†
  • Laundry/Valet service†
  • Live entertainment†
  • Lounges/bars†
  • Massage services†
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool†
  • Restaurant†
  • Sauna†
  • Spa†
  • Wireless internet connection in public areas

† Fees may apply

On-Site Recreation
  • Children's program †
    The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature, and exploration. At this fully supervised children's program, kids will enjoy the following:
    • Arts & Crafts
    • Indoor game room
    • Storytelling and music
    • Treasure hunts
    • Sandcastle contests
    • Board games and video games
    • Kid's stage/mini theater
    • Light snacks area for children
    • Movie zone
    • Climbing wall
  • Fitness center on-site †
  • General †
    • Shopping Tour to Puerto Cancun Shopping Mall via water shuttle 
    (Additional costs may apply and it is limited to 9 guests)

    • Complimentary Island Express (twice per week, reservations required)**
  • Golf †
    This hotel is adjacent to a beautiful 18-hole, 72-par golf course.

    The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and a restaurant.

    Puerto Cancun Golf Course is closed on Mondays
  • Kayaking †
  • Leisure Facilities †
    - Ping pong
    - Billiards
    - Beach volleyball
    - Remote-control ships and cars
    - Foosball
    - Outdoor yoga on the 9th floor
    - Fitness classes
    - Board games
    - Pickleball
  • Non-Motorized Water Sports †
    - Water aerobics
    - Non-motorized water sports
    - Introductory scuba classes in the pool
    - Kayaks
    - Water volleyball
    - Hobie Cat

    * Additional fees may apply
  • Scuba diving †
  • Spa †
  • Teen programs †
    Ages 13 – 17 have the Core Zone Teens Club to socialize, play sports or games, and relax. Activities include but not limited to:

    - Social events including disco mixers
    - Snack bar with non-alcoholic drinks and snacks
    -  Video games: Xbox One, Nintendo Switch and PlayStation®
    - Ping-pong
    - Pool table
    - DJ booth
    - Cinema
    - Air hockey
  • Water activities †
Off-Site Attraction
  • Marina Town Center Puerto Cancun Mall
  • Parque Nizuc Waterpark
  • Xcaret
  • Xcaret Park
  • Xenses Park
  • Xel-Ha
  • Tulum Mayan Ruins
  • Cobá
  • Chichén Itzá
  • Cancun Hotel Zone

    About 10 minutes away.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3445 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceeded all expectations

    We were not exactly sure what to expect as this was our first foray into the all-inclusive vacation scene, but we could not have been more pleasantly surprised. Every single resort employee we interacted with was incredible. Would like to give a special shout out to Brian for the poolside service - whatever Hyatt is paying him is most certainly not enough. Spring for the preferred rooms if possible. The rooftop pool and breakfast options are more than worth it. Just be aware of the policy regarding minors/children on the rooftop. Definitely recommend getting a poolside cabana and ordering a steady stream of tacos. Just remember, if you take care of the staff, they will more than take care of you ;) Can’t wait to return.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    July 2025

    Great Family resort! There was plenty of seating around the pool. The kids pool area was really cute and seems like the smaller kids enjoyed it. All of the rooms you are able to see the ocean. The food was average. The drinks were a bit watered down but that was ok with me because I mainly ordered frozen drinks. The room was nice and clean and housekeeping cleaned it daily. The Tacos were so good at Vista Tacos. The Habachi was also a good food option. The meatballs and the pizza at Portofino were also really good. Coco Cafe had some pretty good pastries and frappes. I was able to book a tour with Amstar as well on a Catamaran to Isla. It rained two days we were there but the rain never lasted too long.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Rooms and view Great but

    The beach is far worse than expected. Restaurant foods are similar to the Cafe food Coco Cafe and the lobby bar were the best spots for snakes and drinks.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good trip

    The room service was excellent, the restaurants accommodated our dietary restrictions, Brian was an excellent pool side server. We had a great trip

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Top Notch Service - Amazing Ocean Views

    I haven’t been on here to write a review in a while but felt compelled to share my opinion of one heck of a vacation. We booked this sort of last minute - only 3 weeks before departure and not reading a ton of reviews. We have stayed at many Dreams/ Hyatt/ Secrets properties so are familiar with the brand and their typical amenities and services. To start off - the service was really really good. When I say good, I mean the staff was very genuine throughout every aspect of the resort. From the check in, to restaurants, to pool team, to bartenders- everyone was warm and friendly and continued to make sure that we had anything we could want. This hotel operates the pool deck with a pool concierge team (standard with the Dreams brand) and this did not disappoint. Special shout out to Victor who made sure we had chairs and towels every morning and who continued to follow up all day to make sure we had anything at all we could need. Special thanks also to Benjamin, Alvin, and Jessica who also were so friendly and helpful. Second part of the pool team are the poolside servers. When I tell you this team HUSTLES throughout the day - I have never witnessed speed of service like this. This hotel does not actually have a swim up bar and you would never even notice. Special thanks to Kendor for remembering our names, drink orders, and non stop moving from 10am onwards. Shout out also to Carlos and Andrea and the rest of the pool service team who were on top of all guests needs all day. We had booked the preferred club and it was well worth the money. The rooftop restaurants- Blue Water Grill and Vista Prime were awesome. The food was SO fresh and beautifully presented at every meal- probably the best food we have had at any all inclusive resort. Special thanks to Richard at the Blue Water Grill for morning breakfast, and Ricardo in the Vista Prime restaurant bar for hand making me this incredible lemoncello drink from scratch (that should be on a menu because it was amazing). The rooms were very modern, clean, spacious, with stunning ocean views from every room. Best of all was the ice cold air conditioning and ceiling fan - a really nice touch. Housekeeping and turn down service were prompt and reliable each day. The hotel is positioned in such a way that you get the ocean breeze everyday and that also makes for a really comfortable experience as well. Thank you to all of the wonderful genuine staff for making this such a relaxing vacation. We will be so happy to come back one day and visit again.

    Jul 10, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:

    Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.


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