These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time. Additional information available at check in
OPTIONAL UNLIMITED - FUN INCLUSIONS
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Resort Details
- Ayami Restaurant
A la carte Asian cuisine & teppanyaki.
Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants or formal bermudas required for men.
- Coco CafeDeli and coffee shop.
Casual – Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.
- Hacienda Mortero RestaurantA la carte Mexican cuisine.
Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants or formal bermudas required for men.
- Risotto RestaurantA la carte Italian cuisine.
Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants or formal bermudas required for men.
- Surfos Snack BarA variety of appetizers and snack favorites including hamburgers, nachos, ceviche, pizza fish tacos, etc.
- The GrillA la carte international grill.
Casual – Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.
Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants or formal bermudas required for men.
- The OInternational buffet serving breakfast, lunch, and dinner with a different dinner theme each night.
Casual – Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.
- Various Bars/Lounges
- Lobby Bar
- Oasis Bar
- Sky Lounge Bar
- Time Out Bar Bar
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Children programs
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Exercise gym
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Children programs
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Pool
- Poolside service
- Spa†
- Tour/sightseeing desk
- Wireless internet connection in public areas
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Contact hotel directly for pricing and available packages.
† Fees may apply
- Children's pool
- Children's program, onsite
Activities and supervision are available for children ages 3-12 at the Explorer’s Club.
* Please note that children must be toilet trained to participate. Mexican law prohibits diapers and pull-ups in organize childcare facilities
- Fitness center on-siteThe fully equipped fitness center.
- General †ENTERTAINMENT• Karaoke night 2 nights per week**• Live music in the lobby once per week**• Movie night**• Theme nights at Time Out Bar**Subject to availability
- Pool
- Spa †
- Teen programs †Teens find their own space at the Core Zone Teens Club featuring ping pong, board games, air hockey, video games and more! For tens 13 to 17-years-old.
- San Jose Del Cabo Historical, Artistic & Cultural
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5341 reviews
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Jul 01, 2025Do not stay here!
This place is not a 4 start. It is a 1 star if that. Food is not good no flavor. Housekeeping cannot give you towels you have to get towels thru what’s app or go to desk . Never heard of such. The coffee shop and bar in Lobby is the only thing that is ok. The staff is nice . Toilets don’t flush , water pressure very low , you have to flush the toilet twice just for paper to go down. I would not recommend this place.
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Jun 28, 2025Krystal Grand is more like Krystal Bland
Save yourself the trouble and don’t go! The 2 big pools are for families with kids, to include the infinity pool, while they also have a kid pool. The adult pool is set aside and way smaller. Not enough umbrellas and their food option there are lackluster hot dogs and burgers. Our upgraded room balcony door didn’t close properly, neither did the shower door. The towel hook ripped off the wall without touching it. We didn’t get new towels till 5pm and the food was worse than hospital cafeteria food. We travel a lot and this is the worst experience. I don’t know how they got a Tripadviser award???? No one picks up at the front desk if you call and it’s just an unorganized hotel with the trick of “all inclusive”! We are leaving early to never come back!
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Jun 27, 2025Pool Side Service
Had a fantastic 5 day trip! The staff at the pool are amazing. Shout out to Ismael and Ulises. They took great care of us! Our concierge, Gabriel, was also super helpful in ensuring we had dinner reservations and have us great guidance on tours and a beach close by to swim in. The food was good. Breakfast was pretty much the same daily, with omelets, eggs too order, beans, potatoes, chilaquiles, pancakes and French toast. And of course there was fresh fruit, yogurt and varied breads. Our favorite restaurant was Risotto, the Italian one. We also loved Ayami; we went twice, once for the hibachi and second for the sushi. The pool side grill was awesome with yummy burgers, pizza and fish tacos. The waiters even bring the food to your pool chairs! My only CON was housekeeping. Not sure what the problem was but their service was inconsistent with leaving towels. The room was cleaned very well but some days we got 1 towel, 2 towels or no towels. It was a bit annoying to have to call down daily. They did, however, come up with towels quickly. The hotel is a bit outdated and small. If you're looking for luxury, this is not it. If you're looking for a small, family feel where you'll know everyone by the 2nd day, this is it!
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Jun 25, 2025
You NEED to stay Here!
This property is amazing! So sad we couldn't stay longer. Came for a wedding in the area but we wished we could've stayed longer at Krystal Grand!. The property is amazing and everyone from check-in (Luis), to the concierge (Gabriel) and the Head Concierge (Mario) and the Bartenders (Homero and Raul)... Everyone was amazing. The other staff in the restaurants and the housekeeping were all friendly and accommodating! We will definitely be back , soon!
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Jun 21, 2025
Excellent
Go see Pedro at the swim up bar! He is a great person and knows how to make a ton of different drinks!! See you again soon buddy!
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.