Oasis Palm - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6544 reviews

• 

  Very disappointing resort

  This “luxury” resort was extremely underwhelming. Check-in was chaotic, no real greeting or intro to the facilities, just basically told to “download the app” Common areas were clean-ish. Room was decent enough - AC worked well, bed was fine, view was spectacular. Bathroom/plumbing is very old & tired…. Faucets were iffy, shower was at best okay…. Pools were quite good, but the main pool had no chairs nearby to keep our stuff. Beach area was excellent, and pretty hard to complain about the natural beauty of Cancun. Main issue was for lounge chairs - guests throw towels on chairs to claim them and leave them that way for hours on end. Most good resorts ensure they have more chairs than guests - nobody from the hotel was even aware, let alone monitoring. Bars were okay - drinks were typically okay. Red wine was not very good, but no real complaints with liquor. Food and food service was pretty bad - perhaps 2 out of 10. The buffets were not very good at all…. Very weak management, as one day we were at breakfast from 8:30am - 9am, and three main items - bacon, pancakes, and waffles - were empty when we arrived and never replenished before we left. Thank goodness there was a coffee shop alternative where we could get a good, hot, coffee - as the restaurant coffee is very weak & served lukewarm. The reserved dining rooms were quite a bit better, and food was decent. Service overall was well below average - very little interaction with guests, most of the staff talk to each other, far more than the guests. All in all, this property is in drastic need of at least a few things: 1. More visible management & customer care. We never once felt well taken care of during our stay. The staff primarily interacted with each other, and seemed to provide any service almost reluctantly. 2. Better food and service, particularly in the buffets. 3. More attention to guests, cleanliness, etc.

  Jun 13, 2025
• 

  A Shockingly Poor All-Inclusive Experience

  Where do I even begin with this disaster of a vacation? As first-time visitors to an all-inclusive resort with our children, we expected relaxation, convenience, and quality service. Instead, we encountered disappointed, frustration, and outright unsanitary conditions. Arrival & Check-In: A Chaotic Start After a long day of travel, we arrived in the afternoon exhausted, with hungry and thirsty kids. Unlike other resorts we’ve visited—where guests are welcomed with refreshing drinks and light snacks—there was nothing. No hospitality, no consideration for weary. Check-in took over an hour, despite the resort repeatedly confirming our arrival time in advance. Even worse, our room still wasn’t ready. We were directed to Dos Lunas, the only open restaurant an outside setting in the heat for guest coming from NJ dressed in long sleeves and pants. The pizzas was dry, sauce less, and were out of pepperoni—unacceptable for a resort that markets itself as all-inclusive a 4.5 star rating. How does a resort run out of basic ingredients by noon? The Room: Musty, Noisy, and Unbearably Hot When we finally got to our room, the overpowering smell of mildew hit us immediately. The air conditioning was an ancient relic—loud as a jet engine yet barely functional. Even at full blast, the room never cooled down. Sleeping was miserable; we spent the week sweating, with no fan or relief in sight. The emergency exit door on the side of our building directly next to our room was kept ajar the entire time, night and day for unknown reason which could have impacted our air conditioning? Dining Disaster: Limited Options & Poor Quality • Restaurant Reservations (Or Lack Thereof) No one informed us that reservations for the better restaurants required a special appt. By the time we figured it out, slots were booked for better dinning. Why isn’t this communicated upfront or weeks prior to arrival? • The Buffet: Repetitive & Underwhelming Breakfast, lunch, and dinner offered the same bland selection: endless rice, beans, and dry tamales geared toward their own culture. It seemed a little strange with limited Americans at the resort for the entire week we were visiting. If you didn’t arrive early, food ran out, and replacements took forever. Worse yet, much of the food was undercooked—risking food borne illness. No Room Service When Sick When our entire family fell ill (likely from the food), we were not allowed to bring meals to our room. After pleading, the buffet staff reluctantly agreed for two nights only. Even getting plain pizza for our sick children was a battle—staff insisted food must be eaten at the table, showing zero flexibility or compassion. Pool & Beach: Understaffed & Unsanitary • Drink Service: One Bartender, Long Lines • A single bartender served the entire pool area, creating absurd wait times. The plastic cups were reused after a quick water rinse—no soap, no scrubbing. Disgusting… • We saw the staff collecting plastic cups across the resort, garbage on the grounds and beach even inside the bushes and left for days Weak, Cheap Liquor The drinks were so watered down and tasteless. Instead, we suffered stomach issues—likely from poor hygiene and low-quality alcohol and or food. Beach Chair Chaos Guests reserved chairs at dawn and left them unattended all day taking the palapas the only areas of shade, while staff did nothing. Meanwhile, actual guests had nowhere to sit. All day every day solicitors selling excretions would flock families trying to book out their week. The only positive note was the jewelry sales that allowed us to buy souvenirs avoiding us to leave the premises. We did ask for market place to shop and were we were directed to a shady area that made us feel unsafe and return back to our hotel in a hurry unsure of the risks during this encounter at “Their Market 28,” yikes run!!! Public Urination Incident The most shocking moment? A man urinating near the beach rinse shower—in full view of security and bartenders. No one intervened. We avoided that area for the rest of the trip. Shady Pricing & Discrimination • Bait-and-Switch Pricing • In the resort stores, items were priced differently depending on currency. When paying in dollars, the cost mysteriously increased—an obvious scam. Aggressive Timeshare Pitch Staff pressured a 90-minute sales presentation, thankfully we were too ill to attend. Hard pass. Final Verdict: A Waste of Money As Interval International members, we’re appalled this resort is part of their exchange program. For the high fees we paid, we expected far better. Instead, we endured: - Filthy conditions (mildew, reused cups, public urination) - Terrible food (repetitive, undercooked, limited options) - Horrible service (understaffed, unaccommodating, discriminatory) - Unbearable room conditions (broken A/C, no ventilation) This resort should be removed from Interval International’s listings; otherwise should be advertised appropriately with maybe a 1 star rating. We could have stayed somewhere else far better for the same price or less without a forced all horrible all inclusive meal plan with poor quality food that makes travelers ill. The “Explore” excursion was the best and only positive experience we had while visiting Cancun, the buffet was a delight and worth us spending the day away from this horrendous resort. Avoid this resort at all costs. Would We Return? Absolutely not. Save your money—and your stomach—by choosing a different resort. Total shame and worst vacation of our life. Stick to Aruba or Bahamas where you won’t be disappointed. Representatives from Interval International should be required to take a trip to these resorts themselves, even if just for a few days an anonymous visit without them knowing they are being evaluated to see firsthand this dog and pony show present.

  Jun 08, 2025
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  Not worth wasting your time on!

  This was our first time taking our children with us to an All-Inclusive resort. We have stayed at numerous resorts in the Cancun area over the years. This was by far the worst experience we have ever had. We arrived later in the afternoon after traveling all day. The kids were thirsty and hungry and when we walked into the resort, we were hoping for a quick check-in process so we could get some food and drinks. Normally when we arrived at resorts they had fresh cool drinks and some had snacks. That was not the case. After over an hour to get checked in we did get some very mediocre food, but at least we did get something to eat. When we got up to the room I was shocked to find that there was a glass window that was inside the shower and could be seen from inside our room. I was staying with my two sons and husband in the room. When I was in the shower, I had to make sure our boys knew not to look through the glass window. The hot water never shut off in the shower or sinks and leaked constantly with calcium build up so bad it was over a 1/2 inch thick. The food overall was just okay, nothing special. The best part about the resort is the beach. It is very calm and kid friendly. You are able to swing in hammocks in the ocean while the kids play with the fish! The hotel needs a definite facelift and renovation in the rooms. Also, I would not recommend getting sucked into going on the pirate ship ride unless you understand Spanish. Almost 98% of the pirate ship was in Spanish and our kids didn't understand anything. It was not worth the time of standing in line and taking up a whole afternoon.

  May 09, 2025
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  My Personal Experience

  As a traveler, I'm sharing my experience about the Grand Oasis Palm hotel. It's a very pleasant place with comfortable facilities and excellent service from all the staff. The buffet is very varied and exquisite. The beach is beautiful with a great view of the sea. From the moment we arrived, the attention was good. We really enjoyed our stay at this hotel. The open bar is superb, and the atmosphere is totally family-friendly.

  May 01, 2025
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  Making Lemonade out of Lemons

  We had a difficult check-in process, due to the booking agency, not the hotel. One hotel employee, Ruben Acosta, stood out for his concern and compassion. He made the process, otherwise horrendous, into a tolerable experience and showed excellent customer-service skills. Eventually, we were able to check in on the following day, but the booking agency has tried to make it up to us. The hotel service has been excellent.

  Apr 30, 2025