The best entertainment for the whole family can be found in this charming Oasis that features an excellent location by the sea of Cancun. Here, children and adults have fun in the Pirata’s Bay adventure zone, The Arcade videogames room, or the prehistoric Yucatan Jurassic River. One more attraction is the magical KiddO Zone, especially designed for the joy of the little ones, under supervision of expert staff.  Additionally, while the children have fun, the adults get to savor delicious dishes, beverages, and snacks in our restaurants and bars, or just relax with style in the adults- only area, Sensoria Chill Out & Spa. 

Location

Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 14 miles

Property Information

Buildings: 1
Floors: 8
Total rooms: 130

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory STUDENT / YOUTH POLICY (YEAR ROUND) - Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
Advisory STUDENT / YOUTH POLICY (YEAR ROUND) - All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
Advisory Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $72.62 MXN (approx. $3.92 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 185 MXN (approx. $10.8 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).


Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy - This hotel does not accept Student/Spring Break/Youth groups.

Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).


* Please note the legal drinking age in Mexico is 18.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 6438 reviews
  • 5.0 star tripadvisor rating
    Thank You For Making My 21st Bday Special!

    My cousin (18) and I (turned 21) came to Grand Oasis Palm for my 21st bday and her birthday had passed as well this month. I don’t really understand why this hotel has as many bad reviews as it does. This was our first all inclusive hotel and we loved every minute of it. They did things special for my birthday & hers. The food was good especially at careyes, cocoa, and miramar. The buffets are also good! The check in staff was very informative and kind. The reservations desk/customer service was also very kind and willing to help. I am so glad they were there especially for our first time in Mexico and at an all inclusive hotel. They helped us so much and never once gave attitude.The entire staff was very accommodating, friendly, and overall helpful. The adult only pool was so beautiful and great for instagram photos. The snacks and drinks were also delicious. We stayed in the superior suite with the ocean view, the pictures came out great. All of our pictures came out great. My cousin and I decided to do a spa day on our last day. It was pure luxury! From the sauna & steam bath to the service. I got a balancing facial & relaxing massage. My cousin got a cleansing facial & relaxing massage. Jacuzzi after was great. The transportation/bell people were super amazing and helpful. Everyone speaks English and if not fluently definitely enough to answer your questions. Apparently, they go to English school on the resort which I think is super cool! The food on the resort especially the ones you need to reserve. They will explain cause we were confused at first but, customer service desk helped a bunch. The food was boujee and so good! We loved our experience and would definitely come back! It makes me want to gatekeep this gem! I would add more photos but, we are in bikinis most of the time. Our instagrams popping though!

    Apr 23, 2024
  • 5.0 star tripadvisor rating
    Excellent choice.

    Kind people, great food and service, very fair pricing. Great pool configurations. Beach very close. Negative for us was that beach had very few waves due tot he surrounding islands and shoreline configuration. Would come back again. Family happy.

    Apr 14, 2024
  • 1.0 star tripadvisor rating
    Misleading rating not worth 5 stars

    1 - but I don’t think the deserved that - booking.com, cheated us and we have found staff disrespectful and disregarding of us the rooms are not up to standard and definitely not worth the 5 star rating and when we call no one picks up which is very inconvenient.

    Apr 11, 2024
  • 5.0 star tripadvisor rating
    Amazing trip.

    Great place for a nice little family vacation. The food is great, the service is great and the Cancun beach is beautiful. The hotel itself is a bit on the old fashioned side but it really depends on how you make the best of it. Great time with the pool , beach, ice cream shop , club/disco.

    Apr 04, 2024
  • 1.0 star tripadvisor rating
    Worst hotel in cancun!!

    Terrible terrible terrible. Look forward to the copy/paste response from their completely unresponsive team at this trash hotel - Long lines for all restaurants and all drinks, food and service - dirty and filled with trash. Even the pool has trash in it!! - Impossible to get dinner restaurant. Tomorrow is my last day and we have only ever eaten at the buffet -rooms are old and terrible and the bathroom is size of closet - Restaurants are trash and almost all protein items are soupy leftovers - Rude staff - air conditioning in rooms isnt cold - cant wait to check out tomorrow and to see the chatgpt copy pasted response from these losers that didnt care a lick about us the entire time we were here!!!

    Mar 19, 2024