• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites

 Now Sapphire Riviera Cancun offers Unlimited-Luxury® amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.

Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Now Sapphire Riviera Cancun. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!

A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.

A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Resort Details


Show More


Show More

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10280 reviews
  • 4.0 star tripadvisor rating

    It was a nice resort with good food. There is not a huge beach, but enough to be relaxing. I wish there was more adult activites throughout the day and the rooms were not so far from the beach. Overall though it was great and food was wonderful.

    Apr 02, 2020
  • 4.0 star tripadvisor rating
    Very Nice Resort

    We stayed at this resort for five days, with three other couples. We were originally booked at the Now Natura, but were placed here due to a delay in the opening. While we were at this resort, it was at pretty much full capacity. Getting beach and pool chairs were definitely at a challenge at peak times. I would head to the beach each morning at 7 am to save chairs, but we had a large group. We stayed in an Oceanfront Master Suite which was really nice. Very roomy, and the master shower was huge! No tubs in this room, both bathrooms had showers. The bed and balcony were also wonderful. Comfy bed and very large patio with a hammock. While there, we ate at the buffet each morning and one time for dinner. The buffet food tables are cramped and not 'user-friendly'. All tables are in one room and the lines can get long. We would usually make one trip and be done. We also had the Mexican restaurant, Hibachi, Mediterranean and Steakhouse. The food at every restaurant, was good, not great, but good. Cibu was the best out of them all. None of the restaurants take reservations, but we were given the tip of reserving a 'Chef's Table' at each restaurant. This was just like making a reservation, but you are required to purchase a minimum of two bottles of wine. Since we were a group, this worked well for us. We never had to wait at any restaurant and there were always lines. Like I stated previously, the resort was full. All of the staff were wonderful. Always so pleasant and eager to help. The beach and adult pool wait staff are the best! All in all, I would give this resort a 7 out of 10.

    Apr 01, 2020
  • 5.0 star tripadvisor rating
    Best Vacation Ever!!!!!!!!!!!!!!

    stayed here march7 for week. First time here,Loved It.stayed in front swim out suit,beautiful!room was very clean,fridge filled every day with water, bud light,cause i ask, room service exellent,pool was so nice,beach waiters was fabulous,gabriela,and iminuell was on it .beach bar was great ,bartenders ceacer,and Antonio who would sing o-donna to me every day,was Fabulous!!!!!poeple we met were incredible.the food was good at all restaurants,one stood out would be the french.the resort itself was clean,beautiful,great staff,didnt want to leave cant wait to get back! ps chicken wings on the room service menu are the Bomb! Every one stay safe,till next time.

    Mar 27, 2020
  • 5.0 star tripadvisor rating
    Delightful Stay

    We hadn't stayed here for over 8 years, but we came back and it was delightful as we remembered it. We enjoyed the rooms, found the staff incredibly nice and helpful, the food good, and the pool well taken care of. One room in our group had an issue, but maintenance came out to fix it. All in all, we enjoyed our stay a great deal.

    Mar 24, 2020
  • 5.0 star tripadvisor rating
    A very nice stay

    My boyfriend and I were here for a wedding and we had a very nice stay. From the start, transfer service to and from the airport was seamless as was check-in. We arrived and were immediately greeted, checked in and taken to our room. I had arrived with a semi-large group of about 15 and we were all seen and in our rooms within 30 mins. Our room was beautiful and easy to get to. Very clean and accommodating. Like I said we were there for a wedding and there was plenty of closet space for our dedicates. Both my Boyfriend and I sent out for dry cleaning which was also quick and hassle free. Everything is perfectly spaced apart as to not feel crowded, we never felt like one area was more crowded then the other. We always had enough lounge chairs and easy access to the pool/beach. Service once on the resort was fabulous as well, you never went without. Whether it was food, drink or leisure there was always someone there to help or provide for you. The staff was always cheerful and polite and eager to help. My only suggestion is a bigger buffet. I felt like during the breakfast rush the selection was small and you would not have much to chose from if you came on the later end. Other than that I could not say anything bad about my experience there.

    Mar 23, 2020