Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun, a AAA Four Diamond resort, provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests enjoy a family-friendly, modern vacation experience, where play and party are just steps away from peace and quiet.

Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal-clear  ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and whirlpool in the bathroom. Guests can enjoy free Wi-Fi and free international calling to the US, Canada and local landlines with the Unlimited Connectivity app. There is also an option to upgrade to a Preferred Club suite, where guests will enjoy additional amenities such as a whirlpool on the balcony, private Preferred Club pool, and more. 

Six gourmet à la carte restaurants, plus an international buffet, a grill and a café, offer intriguing fare to even the most discerning palate. Delicious cocktails and unlimited top-shelf spirits can be savored at seven unique bars and lounges.  Guests can enjoy dining and nightlife through the Sip, Savor & See program at the nearby Now Sapphire Riviera Cancun and Dreams Resorts & Spas. 24-hour dining options allow guests to enjoy late night bites at Coco Café. Or stay in and order room service. It’s all available at any hour day or night. 

Guests can snorkel, kayak or deep-sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. They can perfect their swing with complimentary greens fees at two nearby golf courses or indulge in a vast array of treatments offered at the world-class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Red Cross certified staff at the Explorer’s Club for Kids while teens can enjoy a variety of sports, games and social activities just for them. When the sun sets, guests can enjoy live themed shows in our large indoor theater or sip on a cocktail at Scores with a live DJ. Luxury and family-friendly fun awaits at Now Jade Riviera Cancun.


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 550


Resort Details


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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 12130 reviews
  • 4.0 star tripadvisor rating
    Relaxing trip during COVID

    Spent a relaxing 8 days at Now Jade from 8/27 - 8/4 with family - all adults. Service, as at all AM Resorts we've been to, was spectacular. The staff were very attentive to our needs all the while practicing the sanitary guidelines to ensure safety during COVID. As others have mentioned, all staff were always in masks and hand sanitizers were readily available. Due to limiting the occupancy rate, the staff rotated through the list of restaurants so that there was adequate variety on a daily basis. 3 restaurants were open nightly to choose from for dinner. The meals and presentation were to the standard we've seen pre-COVID. My only regret was that Castaways and Spice were closed during our stay. The Carnival buffet was not fully open, but each meal had a variety of different options as we've come to expect We were seated with Edgar initially and asked for him each subsequent visit due to his light and jovial nature. It was fun to see someone having fun while at work. While not inconveniencing my family as we were on the preferred side, the main pool was partially closed for remodeling. I could see how that would have impacted non-preferred guests and/or those with children. The staff addressed any families with children that came to the adults only preferred pool quickly. The wait staff at the preferred pool were always around bringing beverages. If you like coconutty drinks, try the Sexy Frog and / or the Scoobie shots. This was something new for us this trip and we would highly recommend.

    Aug 05, 2020
  • 5.0 star tripadvisor rating
    Nice locations and excellent view!

    The trip has been phenomenal, the employees have been great, the only issue was in the bathroom because don´t have doors! We had a fun and relaxing experience and the Hotel follow all the sanitizing protocols in COVID

    Aug 04, 2020
  • 2.0 star tripadvisor rating
    Piss Poor - and they don't care

    We arrived on the first day of this property having re-opened. What a horrible experience. The property was in disarray, only partially opened, poor management response, and finally over-charged for Preferred Club benefits that we did not get. It took several calls to Front Desk manager to effect some sort of refund. And, even then, the refund had to take place through the corporate offices. We wrote a lengthy letter describing all of the issues and they did not adjust our price whatsoever. We were only refunded $164, the difference between ocean view regular and ocean view preferred which was the bare minimum that we deserved given we did not even get any of the preferred perks. We felt that we should have been given a partial refund based on all of the issues at the property. This was our second stay at a Now property. We were planning on a return trip next year, based on their response to our concerns, we will NOT be staying with any of the AMRessorts properties. There are far too many properties to choose from in the Cancun area.

    Aug 03, 2020
  • 5.0 star tripadvisor rating
    Mother/daughter graduation celebration

    Coming home today from a fabulous trip! It was just my teenage daughters and myself, and we had a fun and relaxing girls vacation! Due to COVID the resort is not at full capacity or full staff, and they are utilizing this time to do some renovations. With that the Asian restaurant and half of the activity pool are currently closed, and there are only 3 restaurants open each night. However, the staff are so happy to be open and are truly happy to have guests again!! Also, the food was outstanding - from breakfast buffet, to literally the best fish tacos for lunch at barefoot grill, to delicious salmon at Capers Italian restaurant for dinner. I can’t say enough about the waiters in the restaurant like Leoncio and Fernando at Carnival were so friendly and attentive every morning, and Alfredo, Tomas, Alvaro pool waiters were so great. Plus the Entertainment staff of Saul, Christian, Amara, and Leonardo made our stay so much fun with daily games, pool volleyball, zoomba, and the shows at night especially the fire show, urban dancers, and rock show. The treated my girls and I like we were life long friends. We had the best vacation and would not hesitate going to the resort during COVID.

    Aug 03, 2020
  • 5.0 star tripadvisor rating

    This trip has been phenomenal the servers have been great the food has been amazing chef Miguel worked the preferred bar and made amazing food and already knew what i wanted when I walked up which was amazing overall amazing trip pools great drinks are great food is great would recommend to everyone

    Jul 31, 2020