Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12066 reviews
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Apr 02, 2020great week in paradise!
only a half hour drive from Cancun airport to the Now Jade resort. right near the cute town of Puerto Morales. The resort is smaller than most we've stayed at on prior vacations. beautiful modern lobby with a real cool shark sculpture hanging from the ceiling. check in was fairly quick and they brought champagne and towels as soon as arrived which was a nice touch. we booked a partial ocean view which was nice. we're from the prairies so i always like looking over the ocean. because the resort is smaller everything is close. the beach, restuarats and pool were all within a 5 minute walk from our room. another great feature was that we didn't have to book any of the a la carte restaurants in advance. food was really really good in all of them. I will say having to wear pants in the restaurants wasn't my favourite part. i do think they should just make men wear shoes, collard shirt and allow dress shorts. we are on vacation after all. other than that small complaint we really didn't have any other issues. the infinity pool overlooking the ocean was awesome. we parked ourselves at the beach every day and a special shout out to Ivan who was our waiter. i seriously have never seen someone so attentive and quick with drins in all my life. within 5 to 10 minutes Ivan would be back with our order. he was awesome and a real gem for the resort. one other special mention my brothers and \i wandred up to the sports bar one night and asked if they could get the Winnipeg Jets game up on one of the TVs. somehow they found the game on an obscure channe. we were super impressed. so kudos to the staff in finding that for us. Lastly teh daily bike ride into puerto morales was super fun. about 15 minute easy bike ride into a cute town. lots of tourist stuff but also a couple nice bars right on the beach. i did the bike ride a couple differemt days and a great way to get off the resort. all in all would highly recommend the Now Jade
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Apr 02, 2020Nice Property / Friendly Staff
We stayed at Now Jade Riveria Cancun for 4 days/3 nights in mid-March. It was not our first choice. We were scheduled to stay at Dreams Vista Cancun, but the property opening date was pushed back due to construction delays. We were pleased with the property. It was clean, modern and staffed with very friendly throughout the property. Our family joined the Unlimited Vacation Club in 2018 and this was our first vacation as members. Some thoughts as UVC members: 1) At check-in we were escorted to a special area designated for member check-in. The staff was incredibly friendly and helpful. However, when asked if we could upgrade to rooms with an ocean view, we were told there were no rooms available for the upgrade. The best available rooms were "tropical view" rooms. 2) We spent nearly all of our resort time at the adults-only pool for Preferred Club guests. There was another pool on the other side of the property (main pool), but it was crowded with spring breakers. The staff serving drinks and food at the pool were incredible. Attentive, fast and friendly. Definitely the best part of our daytime activity. We did not spend a lot of time on the beach. The palapas were close together and the ocean did not provide much wave action. 3) We met numerous folks at the preferred club pool. But we quickly learned that 90% were not UVC members nor were they "preferred members." They simply didn't want to use the other "crowded/noisy" pool. Also, we learned about 1/2 of the people we met at the pool area were "upgraded" to ocean view or partial ocean-view room! So non-UVC members could upgrade, but we could not? Hmmm? 4) We ate at the Italian Restaurant (Capers), the Asian Restaurant (Spice) and the French Restaurant (Mercure) the 3 nights we were on the property. All 3 were very good. The wife and kids liked the Asian restaurant the best. I liked the French Restaurant. But again, all 3 were very good! We ate lunch one day at the main buffet (Carnival). It was "ok." There were several food stations set up to create fresh offerings. We also ate lunch one afternoon at Castaways. This was our favorite lunch. We sat outside and had a nice view of the ocean while we enjoyed our lunch. Overall, we would consider returning to this property in the future.
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Apr 01, 2020
#1 Vacation spot.
Rooms were great. Christain and the entertainment people were fantastic. Francisco was a bar tender that would go all lengths to take care of you. Neftaly was an excellent waiter in the restaurant. All in all was a Great vacation. All the staff at the Now Jade are Awesome. Would go back tomorrow if I could.
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Apr 01, 2020
Excelent service!!
I was for 6 days. The service are increible!! the personal was very friendly. Exquisite restaurants !!! The food, room, pool, bars, common spaces, etc. Very good. All the resort spectacular. I recomended this resort. happy to have been my vacation there.
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Apr 01, 2020Watch What You Agree Too
When we arrived we spoke with the nice lady in Tan pants. After her telling us about the hotel we learned we could upgrade to preferred side if we attend a short 90 minute meeting that goes over their resorts. We agreed and had to put a $200 fee on our card just to insure we showed up. After talking with some of the guests we found out it is actually a time share meeting that takes 3 plus hours. We quickly decided there was no way we were going to do this and went to talk to the office about this. We originally asked for a full refund because we never stay on the preferred side or used the restaurants but we're told they would still have to charge us for 3 days even though it had only been less than 48 hours since we checked in. Since this had already taken is over an hour we agreed to a $101 and said we had until noon the next day to use any of the benefits. Which we found out the next day was a lie because they wouldn't let us eat breakfast because we weren't on the preferred list . It's been a month since over Vacation and no refund. I called several times and emailed and nothing!! I would never recommend to anyone to go there if this is how they treat people.