Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun, a AAA Four Diamond resort, provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests enjoy a family-friendly, modern vacation experience, where play and party are just steps away from peace and quiet.

Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal-clear  ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and whirlpool in the bathroom. Guests can enjoy free Wi-Fi and free international calling to the US, Canada and local landlines with the Unlimited Connectivity app. There is also an option to upgrade to a Preferred Club suite, where guests will enjoy additional amenities such as a whirlpool on the balcony, private Preferred Club pool, and more. 

Six gourmet à la carte restaurants, plus an international buffet, a grill and a café, offer intriguing fare to even the most discerning palate. Delicious cocktails and unlimited top-shelf spirits can be savored at seven unique bars and lounges.  Guests can enjoy dining and nightlife through the Sip, Savor & See program at the nearby Now Sapphire Riviera Cancun and Dreams Resorts & Spas. 24-hour dining options allow guests to enjoy late night bites at Coco Café. Or stay in and order room service. It’s all available at any hour day or night. 

Guests can snorkel, kayak or deep-sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. They can perfect their swing with complimentary greens fees at two nearby golf courses or indulge in a vast array of treatments offered at the world-class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Red Cross certified staff at the Explorer’s Club for Kids while teens can enjoy a variety of sports, games and social activities just for them. When the sun sets, guests can enjoy live themed shows in our large indoor theater or sip on a cocktail at Scores with a live DJ. Luxury and family-friendly fun awaits at Now Jade Riviera Cancun.


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 550


Resort Details


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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 12075 reviews
  • 5.0 star tripadvisor rating
    Now Jade riviera Cancun, vacation

    The second time we relax with my husband at this hotel. All at the highest level! The staff is attentive. The kitchen is great! Great hotel location! I would especially like to mention the employee of the beach waiter Ivan - a great guy, well-mannered, sociable, nimble and a delicious cocktail will make and chat! Pleased with the most delicious cappuccino in Mexico! Recommend.

    Jun 11, 2020
  • 5.0 star tripadvisor rating
    Amazing Holiday

    We are a family of 5 from England and stayed for 2 weeks from the 10th of August 2019. This was my 4th time to Mexico, and I love everything about it from the weather and culture to the food but more importantly the people! They are so friendly and accommodating it really just tops of a holiday in my opinion. This was our first visit to Now Jade and from the moment we arrived we were not let down. Bubbly and mocktails on arrival after a long journey were very welcomed indeed. After being led to check-in we were greeted by a smile. Having booked a family room garden view through TUI (no sea view rooms available) we were offered an upgrade. (I did email the hotel in advance hoping for this option) We were not pressured and were given a tour before committing also...but what an upgrade it was! Overlooking the main pool with views of the golden sand and turquoise and blue waters it was worth every penny. (Rooms 1423 and 1424) The family room was 2 adjoining rooms with a Queen size bed in one, 2 doubles and a single for our 3 children in the other. The rooms are very spacious and well laid out. Being a family of 5 having 2 bathrooms, 2 lounge areas just gave us all the space we required when on holiday a family could wish for. A few minor issues like the remote controls not working and the safe needing new batteries were really not an inconvenience and is expected in everyday life. Having been privileged to travelling to many countries in my adult life and sampling some wonderful all-inclusive hotels I can honestly say that this hotel is without a doubt top of my list for food! It’s is AMAZING! now everyone’s pellet is different, and some may not agree with me! But for me and my family wether it was room service on the first night after a long day of travel or cheeky fresh Tacos at breakfast I was blown away! The service that went with this was phenomenal! Every restaurant we went to nothing was too much, we were waited on hand and foot! During the day we made special friendships with Emiliano, Edgar, and the team at the Carnival buffet, but Jorgé was adored by the kids and ourselves. Such a lovely young man who, along with Emiliano and Edgar made it very special. Thank you guys; you, your team and Manager were exceptional. In the evening we loved the option at turning up at any one of the al a càrte restaurants to eat and not pre booking 24hrs or a week in advance! Only once was there a wait for the Italian (you get an electronic buzzer for when your table is ready) in which we were told the French restaurant had a table if we required by the lovely Vianey. After agreeing we would like to reserve that table we walked across and were met by Hector who is a credit to the Hotel with our table waiting...5 minutes later Vianey showed up to make sure we were ok! It’s them little touches that mean so much and I could go on and on about all the good and positive things but won’t bore you as I’m sure you get the gist. The entertainment team were amazing, David (Dave) Dylan, Christian, Lisa, Chino, Leornado, Josè, Alberto (sorry if we’ve forgotten any names) are just so good at what they do, if you want to interact then they make it so much fun..if you don’t then they are respectful and leave you be. They made us and the kids feel so energised, whilst always making us laugh and being accommodating with various activities including our daily beach soccer games even if it was not on the day’s itinerary. Shout out to all the amazing people we made friends with from playing the beach soccer...Kelly and family from Canada, Alberto and family from America, Carlos and family from Ecuador...we shared laughs and drinks with so many friendly and amazing people from all over the world including our home country. Kids Club! Princes Anné, Giio and Lisa were just amazing, friendly, bubbly and the kids just loved them. Our Daughter made a special friendship with the daughter of the manager of the hotel, Mr David López. She spent much time in our company and was a pleasure to have with us and like every Mexican we have met had the most impeccable manners and fun about her. Mr López even came to see us before we left which was a lovely personal touch. The pool Manager was so friendly and nothing was to much for him or his team. The poolside waiters and all bar staff were amazing and we never had to wait for a drink....I really could go on and on and even though I have mentioned so many people I must say that everybody from the concierge team to the maid service are a credit to the hotel. All in all, we had the best holiday ever and surprised the kids by rebooking this year for 2 weeks again in August...they were absolutely ecstatic when we told them. Unfortunately, we believe that the terrible Covid-19 may put a stop to this as no flights or travel insurance will cover our trip and the hotel may not even be open. We really hope that everyone involved within Now Jade are ok and that this doesn’t do too much damage financially to what is a wonderful resort...we may not see you again this year but I promise we will be back! (Anyone forgotten or any misspelling of names, my sincere apologies) Justin, Aimi, Archie, Jessica and Iwan.

    Jun 05, 2020
  • 5.0 star tripadvisor rating
    Sweet 16

    My daughter was turning 16, she wanted a Hollywood theme sweet 16 party after pricing the dress, venue, menu, party planner, photo booth, DJ and everything for this theme I was at about 9000. My daughter an A student never gave me any problems, I had no issues; however I gave my baby a choice a party or trip of her choice. My daughter picked Cancun and with our Tavel Agent assistance we ended up at the Jade Now. On her special day they placed a birthday banner on the door. She went to the spa and I surprised her with a steak & lobster dinner on the beach. The escort was beautiful, very clean, the staff was nice to us and he lobby smelled sooooo good, I just have one question if anyone can share that scent with me. I would highly recommend this resort. I did refer a friend and her family who also had an amazing time. I love the fact all the restaurants were good and no wristbands. Again if someone in the hotel can just share with me the lobby scent.

    May 28, 2020
  • 5.0 star tripadvisor rating
    Wonder Wedding, Excellent Resort

    My husband and I had a small destination wedding on March 18th amidst the corona craziness. I have to say the resort did a great job of making us and our guests feel comfortable, there were sanitizing stations at every food and beverage area as well as main public areas like reception, etc. In terms of the resort itself, it was fabulous. This was our second time at Now Jade (the first time was seven years earlier) and it did not disappoint. The beach/grounds are beautiful, the facilities are clean, and the staff is great! The buffet had a great breakfast, we ate there every day with our server Eduardo - he was a ray of sunshine first thing in the morning and we ate lunch almost every day at Castaways with Edwin who was an absolutely fantastic server. Both waiters' kind and personable service made us want to go back to the resort soon. We stayed in the preferred section as the bride and groom and appreciated having an adult-only pool. The main pool was only loud for about an hour a day, but having the preferred section was wonderful. There were plenty of chairs on the beach and we never had to hunt for shade. The restaurants for dinner were excellent. The food and service were great. As for the wedding - we had a very small wedding on the beach and dinner at the French restaurant. Jaqueline took care of everything. She was wonderful. I had my nails and makeup done by Fanny in the spa - I would highly recommend her. I was very nervous about getting my makeup done without a trial run, but Fanny was great. She listened to want I wanted, my makeup was simple (not too heavy) and done with professional quality. I would request Fanny if you are getting your make up done at the spa.

    May 27, 2020
  • 3.0 star tripadvisor rating
    Do you like telemarketers?

    First, i want to say that this trip was one i will remember for the rest of my life. This was trip that my fiancé proposed! If it hadn’t been for this i probably would not have made a big deal about this trip honestly and here is why: 1. There was construction going on (which we did not know prior to booking) had i known that (since this was my fiancé and our friends first trip out of the country) i would have went with a different resort. This may be why the price was so affordable ($1400.00) or something per couple! 2. Check in was a mess. There were sooo many people that arrived at once we spent better half of the morning (approx two hours) sitting in the lobby. I can honestly say that was best smelling lobby ever!! I don’t know what scent they were pumping through the vents but it was amazing. After we checked into our rooms (which wouldn’t be ready for another four hours which we had expected anyway) we were pulled aside to schedule our welcome meeting. This would be a 90 min tour of the resort which at the end will be a timeshare presentation that they push BUT you can get 500.00 “cash” that can be used at the resort for excursions and spa etc but you cannot use it to upgrade your stay if you are not diamond yet. 3. We got wasted and i mean like lose your mind, haven’t eaten all day, been traveling, finally on vacation, let’s get wild, wasted from how heavy they were pouring the drinks at the pool when it came time to go to our room i wiped out on the freshly waxed lobby floor leaving a gaping gash in my elbow and smacked my head on the floor. I blacked out cold i remember someone putting me into a wheelchair and the staff pushing me to our room... 8 hours later waking up in my blood soaked bed because nobody offered a first aid kit or tried to check to see if i was alive. I had to leave a note for the housekeeper that everything was ok nobody was murdered please change out sheets. 4. We missed our appointment for our 90 min tour but we decided that’s ok we didn’t want to waste another min of vacation time. Boy was that a mistake. We were literally stalked each time we passed through the Lobby asking to reschedule. Six-ten times daily a phone call to our room or cell asking where we were and to reschedule. I asked politely EVERYTIME for them to remove us from their list. But they didn’t get the hint. 5. No towels or chairs at the pool EVER!! We literally had to stalk people to snag a chair so get up EARLY EARLY EARLY!! 6. People on the beach selling drugs. Yep. We only went on the beach twice. Once for the proposal and then once to swim but we couldn’t even do that because the seaweed was so bad and smelled terrible. The day we went to swim a man rushed us blew a horn in my face and offered us heroin, coke, weed anything we want for $50.00 the lifeguard didn’t even flinch. I did not feel safe at all. Good things i can say was the waitstaff at every restaurant. So amazing and friendly! The entertainment crew at the pool and the “sports bar” was so fun and energetic. The best excursion We did was the catamaran to isla Mujeres and it was absolutely breathtaking! We were able to really explore for two hours and snorkel it was just amazing! We met some really great people on this excursion that we are still friends with and talk to tik this day. Overall the resort is small but accommodating for distance and those who can’t get around. Beach is nothing to write home about. Rooms are nice but nothing different than any other resort room. Pools are fun but lots of kids everywhere. Drinks are stiff. Tread lightly through the lobby lol.

    May 14, 2020