These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time. Additional information available at check in
OPTIONAL UNLIMITED - FUN INCLUSIONS
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Resort Details
- Ayami RestaurantThe Asian cuisine found at the Ayami restaurant is rich in flavor, culture and delight.
- El Mortero RestaurantEnjoy Mexico’s tastiest dishes and classic drinks at this fun dining establishment.
- O RestaurantIndulge in anything that strikes your fancy at the O restaurant, a classic buffet serving breakfast, lunch and dinner.
- Risotto RestaurantWhen you try the delicious pasta dishes in our Risotto restaurant you will feel like you have traveled all the way to Italy and back.
- Take a Bite Coco CafeEnjoy a wide selection of salads, sandwiches, coffees, smoothies and pastries at Take a Bite Coco Cafe.
- The GrillIf you enjoy meat and seafood dishes, then visit The Grill restaurant.
- Various Bars / Lounges
- Lobby Bar
- Oasis
- SKY Lounge
- Surfos Bar
- Time Out
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Beauty shop/salon†
- Children programs
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Elevators
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Beauty shop/salon†
- Children programs
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym
- Laundry/Valet service†
- Luggage service†
- Medical Facilities Service†
- Parking
- Pool
- Poolside service
- Spa†
- Whirlpool
- Wireless internet connection in public areas
- Business Center†
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Contact hotel directly for pricing and available packages.
† Fees may apply
- Beach
- Children's program
Explorer’s Club for Kids:
• For ages 3 to 12 years old.
• Daily activities such as arts and crafts or weekly campouts.
- Fishing †Ideal location close to several adventurous excursions including sport fishing, eco-adventure tours, and the colonial town of Sayulita “Magic Village”.
- Fitness center on-site
- PoolThree pools, including one specifically for adults. Children can enjoy the water slide at the Explorer's Club.
- Spa †
For guests seeking some additional relaxation and pampering, the world-class Reflect Spa is a must-visit location. Featuring a sublime atmosphere with a number of unique indulgences, the Reflect Spa is guaranteed to leave you feeling rested and revitalized.
Enjoy full access to hydrotherapy and indigenous treatments and create a refreshing, invigorating and peaceful experience for yourself. The spa includes swiss showers and a sauna, and also offers massages, body treatments, facials, manicures/pedicures, and full-service beauty salon.
- Teen programs †Core Zone Teens Club for teens 13-17 years old with activities geared just for them.
- Whirlpool
- Golf †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6503 reviews
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Jul 04, 2025Italian retaiatant
We had lunch in the Italian restaurant. Food was good. Service from Fatima, Nacho and Hector was great. Very friendly. Great comunciarion. Retauarant needs better ventilation outside. But overall a great a experience. The only thing was that music from nearby show was very loud.
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Jun 27, 2025An amazing dinner experience
We had an Italian dinner at The Grill, this was one of the best experiences we had in the hotel. The food was amazing and not to mention the staff, our waiters, Fátima, Ignacio , and staff member Hector went above and beyond to make sure our experience was unique. I couldn’t be happier with this amazing dinner, I highly recommend making reservations it’s totally worth it!
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Jun 25, 2025Not a 4 stars resort- this is a motel
If you have stayed in any 4 star all inclusive resorts you will know that this place is not even close to a 3 star! It has a motel feel, impossible to book dinners. Mostly everything is closed. Our room was falling apart and dripping water from ceiling. The food is not eatable. Other than the pool and nice beach access, this place is a hoax! People and workers are nice. And there is a nice coffee place.
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Jun 23, 2025
Great stay
Great stay. Good food, and family entertainment. Gustavo and Samuel was excellent at the Italian restaurant. Kids pool was super helpful keeping our 2 kids busy
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Jun 19, 2025
More like a MOTEL then a Resort - Pictures are fake
Worst hotel I have ever stayed. All the pictures are not what it seems. I was so disappointed that I left the first night. The room had a moldy smell coming out. The staff the worst customer service I have ever seen, they don't care for the guest specially at the lobby. The place is falling apart. The teen room they have is pretty much broken furniture nothing like you see in the pictures. The furniture you see in the pools so different from the one I actually saw there. One room I stayed dusty dirty, stain sofa bed, toilet did not flush property among other things then I get moved to the other room the shower did not work. I moved to the one next door and OMG what a difference in every aspect.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.