These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time. Additional information available at check in
OPTIONAL UNLIMITED - FUN INCLUSIONS
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Resort Details
- Ayami RestaurantThe Asian cuisine found at the Ayami restaurant is rich in flavor, culture and delight.
- El Mortero RestaurantEnjoy Mexico’s tastiest dishes and classic drinks at this fun dining establishment.
- O RestaurantIndulge in anything that strikes your fancy at the O restaurant, a classic buffet serving breakfast, lunch and dinner.
- Risotto RestaurantWhen you try the delicious pasta dishes in our Risotto restaurant you will feel like you have traveled all the way to Italy and back.
- Take a Bite Coco CafeEnjoy a wide selection of salads, sandwiches, coffees, smoothies and pastries at Take a Bite Coco Cafe.
- The GrillIf you enjoy meat and seafood dishes, then visit The Grill restaurant.
- Various Bars / Lounges
- Lobby Bar
- Oasis
- SKY Lounge
- Surfos Bar
- Time Out
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Beauty shop/salon†
- Children programs
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Elevators
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Beauty shop/salon†
- Children programs
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym
- Laundry/Valet service†
- Luggage service†
- Medical Facilities Service†
- Parking
- Pool
- Poolside service
- Spa†
- Whirlpool
- Wireless internet connection in public areas
- Business Center†
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Contact hotel directly for pricing and available packages.
† Fees may apply
- Beach
- Children's program
Explorer’s Club for Kids:
• For ages 3 to 12 years old.
• Daily activities such as arts and crafts or weekly campouts.
- Fishing †Ideal location close to several adventurous excursions including sport fishing, eco-adventure tours, and the colonial town of Sayulita “Magic Village”.
- Fitness center on-site
- PoolThree pools, including one specifically for adults. Children can enjoy the water slide at the Explorer's Club.
- Spa †
For guests seeking some additional relaxation and pampering, the world-class Reflect Spa is a must-visit location. Featuring a sublime atmosphere with a number of unique indulgences, the Reflect Spa is guaranteed to leave you feeling rested and revitalized.
Enjoy full access to hydrotherapy and indigenous treatments and create a refreshing, invigorating and peaceful experience for yourself. The spa includes swiss showers and a sauna, and also offers massages, body treatments, facials, manicures/pedicures, and full-service beauty salon.
- Teen programs †Core Zone Teens Club for teens 13-17 years old with activities geared just for them.
- Whirlpool
- Golf †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6503 reviews
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Jul 06, 2025AWFUL FROM START TO FINISH, WE STAYED HERE 3 HOURS ONLY...
Where do I start? Maybe I'll start with the positive, the staff, everyone is friendly. But it goes downhill from there... You arrive in a wide open lobby packed with suitcases all over the place... they check in you luggage give you a ticket, and then you follow a very nice and welcoming lady to the basement... Where the Altitude VIP Lounge is located. Take an elevator which is beat up and disgusting down to the basement, while you are on your way to the so called "VIP Lounge" you walk on sticky and cracked tiles, all over the place, the way to the "VIP Lounge" is almost sketchy, dark and made me wonder what was happening. Well I guess that's where we checked in, the lounge is ok, we were offered beverage and food that we needed to make ourselves... not a good sign for a 4 star hotel. Well we decided to check in. We were told that the hospitality room was right next door and if we wanted we could change and go to the pool while our Suite was getting ready, fair enough it's 11am and room check in is at 3pm. We proceed to do so... walk back up thru the sketchy hallway, take the dirty elevator back up, and find our suitcases where we left them, not sure anyone was watching for our belongings while we were a floor below checking in... We go and get our luggage, go back down to the "Hospitality room" which is also very dirty, got in our swim suit as my little guy could not wait any longer to jump into the pool. Rather than going back up and down, I asked the VIP lounge attendant to give me a key to a questionable locker... Not sure it locks properly, but I thought to myself, I don't want to walk back up through the sketchy hallway, and leave my luggages unattended, I decide to leave everything in the locker... Time for the pool, great, walking around the pool area, we finally find a bed in the shade after 20 min looking for one, ok the pool is busy I got it... Get ready to jump in and look at the water, we could barely see the bottom of the pool, and a thick, I mean a THICK layer of oil, hairs, bugs, leaves and whatever it was, was floating atop... ewwwww No thanks, I am not getting in this... let's check out the other pool... No we can't it's only for Adults... So ok, let's check the food, going from snack bar to snack bar, the food is cooked in oil, greasy as it can be, not the vibrant, fresh ceviche I was anticipating, ok let's hit the buffet, oh no it's not open til 1pm... so all inclusive but only on set schedule, which is absolutely insane with the amount of kids and families that are hanging out there. Finally tried the lunch Buffet, oh my goodness what were we thinking... We got there at 1:02pm in the hope the food was going to be fresh and amazing... WRONG! Horrible, everything from the steak to the veggies to the fish was way over cooked, we were so hungry that we went with the freshest looking thing on there, get to the table and the silverware were dirty, crooked, and the glasses (Plastic Glasses) were covered in black spots... We decided not to eat, nor drink anything, we have been at this hotel for less than 2h and could stay there another minute. Decided to contact Expedia, which I booked the trip with in order to cancel and get an immediate refund, nobody was picking up the phone for them to process the cancellation and refund. With insistence, I told the "VIP Lounge" hostess that we are not staying here, Expedia is trying to get in contact with them for now 30 min and nobody is picking up the phone... FINALLY 1h later Expedia got a hold of someone to be told that a refund was not going to be issued. I asked to speak to a manager, and was told that it would take 15-20 min to speak to someone... WAIT WHAT? 15-20 minutes for manager to show up when a customer complain? I have been in the customer service for over 25 years, and this is absolutely unacceptable. Not only this Hotel is disgusting, not maintained, but management careless about their patrons. STAY AWAY! Unless you want to get sick from the food, or maybe from the oil, hairs, bugs and god knows what is floating in the pool. We found another hotel 30 minutes away and it's a day and night difference. In the hope management sees this and hopefully will have the decency to contact me. I DEFINITELY NOT RECOMMEND! Again the staff is nice and they have nothing to do with this experience...
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Jul 06, 2025nice beach, but not impressed with much else
Pools were nice - esp the infinity pool with swim up bar. Our room was in a convenient location near the lobby, However the music/speaker for the pool area was right below our room & too loud - started around 9am. If you like to sleep in a little, ask for a room further away from that area. We weren’t impressed with the alcohol. We bought the basic all inclusive package. Sometime you could tip well and get a top shelf alcohol, but it doesn’t always work. Food was just ok - even in the restaurants, nothing special. I couldn’t even eat the steak I was served, most disgusting looking piece of meat I’ve ever seen - sent it back & felt so gross that I didn’t want them to cook me another. Best bite to eat was the fish (fish tacos) which they made by the sports bar / pool for lunch. Air conditioning / humidity worked alright - never good enough & room needed dehumidifier- smelt musty. WiFi didn’t work well in our room at all, usually stood out in the hallway. Entertainment was definitely lacking, needed some live music - somewhere to dance at night. Rooftop bar wasn’t impressive - view was nice, but that’s about it… lacking entertainment there to. Sports bar was also disappointing, as the service wasn’t very good & they didn’t actually have many games on their tvs or weren’t open when we wanted to go there. Beach was nice - staff were friendly, service was half decent. Basically, we won’t be going back to this resort - I’m not a picky person & don’t usually leave reviews, but felt like I should this time.
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Jul 04, 2025Italian retaiatant
We had lunch in the Italian restaurant. Food was good. Service from Fatima, Nacho and Hector was great. Very friendly. Great comunciarion. Retauarant needs better ventilation outside. But overall a great a experience. The only thing was that music from nearby show was very loud.
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Jun 27, 2025An amazing dinner experience
We had an Italian dinner at The Grill, this was one of the best experiences we had in the hotel. The food was amazing and not to mention the staff, our waiters, Fátima, Ignacio , and staff member Hector went above and beyond to make sure our experience was unique. I couldn’t be happier with this amazing dinner, I highly recommend making reservations it’s totally worth it!
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Jun 25, 2025
Not a 4 stars resort- this is a motel
If you have stayed in any 4 star all inclusive resorts you will know that this place is not even close to a 3 star! It has a motel feel, impossible to book dinners. Mostly everything is closed. Our room was falling apart and dripping water from ceiling. The food is not eatable. Other than the pool and nice beach access, this place is a hoax! People and workers are nice. And there is a nice coffee place.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.