Grand Palladium Lady Hamilton Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17447 reviews

• 

  Palladium Jamaica 25’

  First time visiting, Jamaica had an awesome time. Everyone here was great lovely facility. I will visit here again in the future thank you!

  Jun 30, 2025
• 

  Palladium Jamaica couldn’t pay me to come back there!!

  Hi everyone! I have waited months before coming here to do a review as we (myself as well as several of our guests), have reached out to Grand Palladium Jamaica with issues we have had during our stay and still have not heard back from anyone with any resolution! My husband and I had a wedding with Palladium Weddings here at Palladium Jamaica. We were a group of 50 people. Upon checking in (Travel club members) we were advised that the wedding department did not tell them we were coming, nor did they tell them it was a large group of us. Because of this we had nothing in our rooms welcoming us as the wedding couple and no travel club perks were ready for any of us. I am going to try to sum up what we dealt with as a whole: No working tv for the entire stay with numerous calls two complain No slippers or robes Empty fridges in rooms No towels No wifi Room phones not working HORRIBLE wedding coordinator No wedding gifts given that was in contract (massage, Wedding bag given was for just me, nothing for me and my husband Wedding location was full of branches and leaves and my guests used their feet to wipe off as much as they could Reception started late as the mic and speakers did not work Reception water was dirty to the eye, bottled waters had to be brought in Sports bar would only give chicken to people who would give money to the chef behind the counter Steakhouse did not offer us drinks while we waited for over an hour for food that came out completely wrong No calls for transportation back to airport No help with luggage’s And I can go on!! What was so confirming to us letting us know that we were not being crazy is a full coach his of guests were talking about how they will never go back there! It became a conversation on the way to the airport! I do want to say that when my husband and I went to the Travel Club and expressed this they were absolutely embarrassed and pissed! They asked do we feel they dropped the ball with us as their members or was it a hotel thing. It most definitely was a hotel thing! Medrana…our concierge!!! OMG she was absolutely amazing!! She was very empathetic! She made numerous calls to help us! She even went above and beyond to get my husband, brother and father in love a birthday cake being that we were celebrating them as well! I can’t remember the guys name in the travel club but he was also a gem! We explained to him how we have been to Palladium in DR several times and the experience was unmatched! But we chose Jamaica to have our wedding to feel more “at home” and was completely let down! Since April, even with some of the guests emailing while sitting in the airport on our way back, we have still not been important enough to have been contacted by Palladium Jamaica! Today is June 30th!! No one is that busy!! People are still asking us how was the wedding and with each time we are blessed to speak of the things we enjoyed BUT it always brings back all of the bad outweighing the good! We were even told by a manager of the steak house that “oh, I see you guys laughing so I figured you were having a good time”. My brother responded, “yes we were, that’s just who we are as people! But that doesn’t change the fact that this service and food is horrible!” We are not at all giving up on Palladium just yet as travel club members because again we had an amazing time each time we’ve been to DR and we are going to Cancun Palladium in October. However, Palladium Jamaica couldn’t pay me to come back there!! EVER!!

  Jun 30, 2025
• 

  review

  perfect trip experience was really good highly recommended would book again. definitely coming back!

  Jun 30, 2025
• 

  Spend the money elsewhere!

  Paid a lot of money for a family vacation only to arrive and have the wrong room accommodations. The staff was rude and argued with me that I was wrong only for me to provide booking confirmation proving what I booked. Then the room wasn't ready, food was out at the jerk shack, beach was dirty - plates, cups and a ton of zip ties. We booked a cabana for the week and our last day it was given to another family, they were supposed to provide a discount for the cabana we had to use instead and didn't give it to us. At check out the full price was shown and they didn't adjust the price as promised, instead they disputed the charge and we left being told we'd get $20 if it was approved which I don't plan to see. The swim up pool bar was overcrowded and under staffed, not to mention 3 of our drinks had a blended up plastic bag in it. When I informed the bartender she just took the cup out of my hand and dumped it out. The pool had large collections of brown foam along the edges and hair weaves floating around. Staff was constantly trying to upsell us on something, braids, spa treatments, excursions etc it was throughout the day every day!

  Jun 30, 2025
• 

  Graduation celebration

  I had a great time here at the resort. I want to give you a shout out to Shelly for being so polite and helpful. The people in the restaurants were very professional and went overboard to make sure we were completely satisfied. I love my stay and I will be returning in November.

  Jun 29, 2025