Step into an atmosphere of casual elegance and personalized service during visits to this inviting Family friendly beachfront retreat. Nestled in the heart of the Hotel Zone, guests enjoy contemporary Colonial-style décor complimented by a full-service spa, upscale restaurants, an exciting kid’s club and a bi-level sun-deck with three Jacuzzis and a massive swimming pool.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2018
Accessible rooms: 1
Floors: 8
Total rooms: 507

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 16096 reviews
  • 5.0 star tripadvisor rating
    Another Wonderful Trip

    As my title says "Another Wonderful Trip". We have visited this resort many times and keep coming back. This resort is comfortable, it really does feel like our vacation home. Good food, Great drinks, Great room, Great staff. The staff is wonderful, they truly treat us like family, Am not going to list everyone, because if I left someone out I would feel terrible. I will mention someone though, Eligio, our server at the pool. It was so great seeing him back at the pool. We have known Eligio for many years. Please, please keep him at the pool. He is truly a people person and does an outstanding job. Thanks again Condesa. See you next time. Hasta Luego!!

    May 19, 2024
  • 5.0 star tripadvisor rating
    Good service

    I wanted to make a special comment to Esteban, Melisa, Andrew, Daniel y Emiliano. The Zumba dancers and animadores. They were super helpful, especially Emiliano who always has a good attitude. I’ve been here for 3 days and the service is 10/10. The waiters are kind and work hard. The food is great, especially the buffet, but Mexican restaurant needs some improvement. Mariachi was incredible! Super talented. Overall awesome resort. Highly recommended.

    May 18, 2024
  • 5.0 star tripadvisor rating
    Nice Place

    We went for an event, and it was so much fun! The classification of the rooms was cool, the pool was amazing and so was the beach. the location was perfect. In the night, the waves crashing onto the shore felt very calming. The service was great, and the rooms had great views. The dining options were a bit limited unless you had a reservation, but that really didn't matter. Honestly, this hotel was so much better than the hotel I stayed in last time.

    May 17, 2024
  • 5.0 star tripadvisor rating
    Best kids club ever!!! Best birthday party

    Best kids club ever!! Amazing activities and staff. Food is ok and the hotel and beach super comfy. I highly recommend this hotel for families with kids from 4-12 years old. Kids club schedule is from 10am to 5pm from Monday to Sunday. The hotel is all inclusive

    May 17, 2024
  • 3.0 star tripadvisor rating
    Good overall

    Overall experience was good at this resort! Variety of food options. Paola made it even better with her great customer service and happy smile! She served us at the ice cream /crepes bar/station! Thank you for making our stay much more memorable and the great treats!

    May 16, 2024