At Iberostar Paraiso Beach, you and your family will experience the romance of Spanish-influenced architecture in a resort filled with tropical gardens, exotic birds and unlimited adventures. Discover interconnected pools with a waterfall, a mile of white sand beach stretched out along Mexico's famed Mayan Riviera, and seven specialty restaurants. Explore snorkeling and scuba diving areas and nearby historical sites. Then enjoy adult time in our world-class 32,000 square foot spa, 18-hole golf course or shopping plaza. The resort is uniquely designed to give every member of the family the time of their life.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 60 miles

Property Information

Year Built: 2000
Accessible rooms: 6
Floors: 3
Total rooms: 424

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9193 reviews
  • 4.0 star tripadvisor rating
    great resort but issues finding lounge chairs.

    I went to this resort for 1 week with my mother and my wife. The resort is absolutely stunning. The food is quite good including the specialty restaurants. The pool is beautiful. The grounds are breathtaking. There is a lot of wildlife around the resort (peacocks, even wild pigs), it is quite cool, however they do wake you up early in the morning :) Now here's the issues I found with this resort. We didn't specify that we had our two mothers and they needed two separate beds, when we checked in at 3pm, they only had king size beds. So the next day, they gave us a different room for them. Also the checkin was painfully slow and we were the only ones checking in at that time. I also found the resort to be understaff and the waiters in the restaurants working very hard and not as friendly. In the past times, in all the resorts i've gone in mexico, i always found the staff friendly. And i don't blame the staff, they are clearly understaff. For example, in the specialty restaurants, we had one waiter taking order, serving, cleaning etc... The other big issue was that after 10am, it is impossible to find a lounge chair in the pool or the beach. Everybody reserves them early in the morning, and i get it people want the best spots. But in the past, in other resorts when i didn't reserve my loungers early, I could still find loungers in less desirable areas. But this is the first resort where you cannot find any loungers at all after 10-10:30am. It's a big problem, as i saw many people coming after that time having to sit on the floor or sit on a railing. The resort can easily remedy this. There are many areas around the pool and beach with empty spaces. Put loungers. There are even some grass area close to the pool that are empty, pave them and put loungers. I would not return to this resort because of this issue which is real shame.

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Muy bien

    It was very fun Would defenetly recommend it and it was very fun for Family and tp go with friends. Personal is very friendly and cool the activitis are also very good. The pools are good Everything is clean I loved it here I would come here back.

    Apr 18, 2024
  • 2.0 star tripadvisor rating
    Everything is an Upcharge Except the E. Coli

    I would never stay at another Iberostar resort after this experience. Too much negative to write in one review but suffice it to say there are dishonest people there, pushy reps trying to get you to buy into their "club" (which seems even worse than a timeshare, and rude staff that treat you like a second class citizen if you are not a club member. All they do from the start is make false promises and try to get you to spend more money to get the experience you thought you were getting in the first place (after already spending thousands of dollars!!!) I will give a couple of the most egregious examples in our experience but I have probably 20+ items I could list out. In short - save your money. Go somewhere else. On one hot afternoon we were in the shopping area and needed a ride to get back to our resort. One golf cart came and dropped some people off, and the driver stayed several minutes speaking to the people he dropped off, hanging out, just generally chatting. Then he got back in the cart and we went to hop in to get a ride (which we had done with other carts many times). He asked if we were club members I said no. He yelled "NO! Exclusivo!" and literally drove off leaving myself, my wife and my two young children in the heat. This was a common theme of this resort where you are treated like garbage if you are not a club member to somehow entice you to join the club. Besides that the food handling leaves a lot to be desired. I saw multiple instances of food workers sweating into the food, handline food with bare hands, no hair nets, raw foods left out in poor conditions, etc. I tried to be optimistic but I was definitely nervous. Well this culminated in multiple members of our party contracting e. coli our last day there (confirmed with lab testing upon our return). My 8 year old son who was 60 lbs went down to under 56 lbs, and even now, almost 10 months later, still hasn't fully recovered. I have a three page long letter I wrote requesting some compensation from the resort and management to make up for our terrible experience. However they refused to do anything to help us. Sure, there were some "positives" in that not everything was a one-star experience. However in general this was perhaps the worst vacation I went on in my life which was capped off by extreme sickness. The resort even denied that we got sick because of them even though we never left the resort while we were there!

    Apr 15, 2024
  • 4.0 star tripadvisor rating
    First time in Mexico was great!

    After 12 years of visiting Cuba (3 different regions) we decided to give Mexico a try. It did not disappoint!! We went as a group of 6 ranging in ages from 12 to 63. There is soooo much I could write about, so I'll put them in categories. The Pros: Staff: The staff are for the most part (I'll get to that later) excellent. Very helpful and friendly and genuinely seem to enjoy their jobs. The Grounds: The beach is beautiful (there was some seaweed but the hotel did the best they could to remove it), the grounds are large and well maintained. There were lot of loungers on the beach, a walk up bar, decent washrooms, water bottle filling station and a great little burger stand with picnic tables. The pool is a large lake style pool with lots of loungers and varied depths. There are swim up bars, lots of entertainment, an activity pool (volleyball, basketball) etc. The grounds were so enjoyable. There are main walkways/roads that are direct walks, but if you want a walk through the jungle, there are winding pathways that are great for getting some shade or for a jog. There are so many animals on site. It was wonderful seeing all the peacocks, macaws, flamingos, turtles, iguanas and our personal favourites, the coatis. The coatis travel around in a herd, easily 30 of them, looking for their next meal. Dont turn your back on your food around the pool or beach, those little guys have no problem stealing from you! Guests at the Beach and at the Del Mar can use either lobbys and any of the 2 buffets and a la carts. The Del Mar lobby is quieter in the evening and the Beach lobby is where the entertainment is. Choose your evening location accordingly. The Rooms: I spend very little time in the room, so it was more than satisfactory. It was well appointed, cleaned thoroughly, and the mini fridge was restocked daily. Each room had two large glass water bottles you can refill at the water bottle filling station on each floor of each building as well as at least one on the beach. Food: the buffet was enjoyable. Each evening there would be some repeat dishes but there was always something new to try. Same goes for the breakfast buffet and the Lunch buffet (in the Italian a la cart restaurant by the pool, close to the beach). All food was fresh, hot as required/cold as required, and replenished frequently. No one in our party had any issues with food. The a la carts were amazing. You must try the Mexican - our waiter Josh was so much fun. Make sure you ask him for "Mexican Water" ;) The Smokehouse was a relaxing meal, the Brazillian offered more food than we could eat and our waitress was hilarious (she told our teen daughter the pork was monkey meat lol). And of course the Japanese!! Now that was a show!!!! Misc: Once we were able to log in, we loved the app! We booked our a la carts on the app, and even though we wanted a reservation for 6 (two different rooms) it was easy to do. Use the app for its map of the complex, it really helps to learn your way around the resort. Also, it shows the various buggies that go around the grounds, in real time. VERY helpful. The wifi worked really well, no complaints at all. Surprisingly, for our week, we had very few bug bites which was a nice surprise! The plastic cups at swim up bars and beach bars are sturdy and large - we had no need to use the yeti cups we brought. Now for the Cons: Prices: Everything outside of the "all inclusive aspects" are crazy expensive. A 50 minute massage was $350CAD (That's 3 hour appointments here at home), sunscreens in the shops were $50CAD, souvenir beach bag was a couple hundred CAD. etc They also advertise 'the good evening entertainment' as an extra charge. At the Japanese restaurant, we were presented Saki and Japanese beer and asked if we wanted it. After we said yes, then they told us it was $9USD for a small bottle of beer. We declined. Plumbing: There were several times toilets were plugged/wouldn't flush. Once we personally observed a staff member pushing the contents of an overflowed toilet around the pool INTO the pool. Electricity: Seemingly randomly, the power and AC would go out in our room. It seemed to possibly be on a motion sensor. So when we were asleep, and still, the power would go out until someone moved around. I really did not appreciate that. I understand its to be eco-friendly, but on day 5, not only would the AC randomly turn off, we couldn't lower it below 23. Pushy Staff: While most of the staff were great, by the day we left I couldn't wait to be away from some of them. If you spend the day lounging around the pool, you will be interrupted (from your book, your conversation etc) many times. Spa staff, paid entertainment sales reps will both come around several times a day. How many times do I have to say no thank you??? On our final day, an employee asked for my "help" in writing a google review, but only after I said that yes I did enjoy my vacation. So beware of the google reviews, the staff are heavily involved in their comments. And honestly, when they told me "This is my job to ask" all I wanted to say was "I'm on a vacation that took quite some time to save up for, I truly do not want to give up my remaining time on vacation to help you with your job. I will go home and write a review when I have the time." So while that was how my vacation ended with pushy staff, it also started with pushy staff. We were met with a concierge at check in. Helpful with booking reservations and getting a feel for the resort. But oh my goodness, she was sooooo push with her sales tactics. She admitted Iberostar is a business so its her job to offer further upgrades etc. She wanted us to meet her for breakfast the next morning to go tour around one of the more expensive sections of the complex. We already spent $8000CAD, if we wanted to go to the Maya/Lindo, we would have booked it. We did our research prior to booking, as do most people. We've been on site for 30 minutes and you're already trying to upsell?? We had been up since 1:30am, spent the day travelling, and won't get into our room for 4 hours, and you think this is the perfect time to upsell us?? Overall, we had a great time and hope to return some day!

    Apr 13, 2024
  • 1.0 star tripadvisor rating
    False advertising. Scammy. Nowhere close to 5-stars.

    Visited in July 2023. This is not a 5-Star resort, as Iberostar has advertised. I’ve been to other resorts in the Riviera Maya but have not experienced such a big difference in what I saw in real life versus what was advertised online prior to booking. This is (at best) 2 Stars, with a ton of price gouging to make it seem more refined than it is. Everything online in comparison seemed to be heavily edited and filtered. All the positive 5-star reviews on Trip Advisor are fake, and I can see that now. You’ll see a ton of positive reviews for concierge staff - these people were the most unhelpful and rude staff members we encountered during our stay. Instead of trying to make your stay comfortable and going above and beyond with service, they are extremely defensive when you talk to them, and then try to sell you something - upgrades, memberships, etc. AVOID AT ALL COSTS. I waited many years to come back to Mexico and Iberostar has ruined that experience for me. Extremely disappointing on so many levels. I feel like I got cheated out of a good vacation and I can’t believe I paid as much as I did for this. Never have I been to a resort that was so shockingly different from the picture they painted online. Felt like we were being scammed. Everything from check-in to check-out was a bad experience. Check-in: Check-in took almost 1.5 hours. They also did not seem to care that the dinner buffet was closing in 15 minutes until we asked and made a run for it. The whole reception area is also not air conditioned and no one bothered to give the newly arrived guests water or towels. Room: Our room was gross. The shower had cracked tiles, tons of ants, and basically no water pressure. Would find ants crawling all over our stuff in the morning. Bathtub was in atrocious condition, barely any pressure in the shower and the water kept going hot and cold. Maintenance told us it’s working fine. The tub was honestly disgusting - chips, dents and year old stains. Extremely gross. The AC worked but they’re all locked and do not go below 22C - extremely inconvenient when it’s close to 40C outside and the AC can’t keep up. Also, no room service at all. When asked about this, the lady at reception said “a hotel at this level doesn’t have room service.” A supposed 5-star hotel doesn’t have room service?! I’ve never come across something like this. Property: We picked the resort for its lush forests and expansive property, but we soon realized this was a horrible mistake. Everything is super far and designed poorly. In the middle of summer, walking from your room to the dining hall in +36C is a workout. But the front staff assured us that they had lots of buggies (golf carts) running between the front of the hotel, the rooms and the beach. This turned out to be a lie. Barely any carts running. If you want to make it to the buffet on time, be prepared to leave early and walk. Spoke to other guests at the stops and sometimes they’d be waiting for over half an hour. Every 5 minutes one guy with the “members only” buggy would come by, stare at everyone and leave. Absolutely unacceptable as this is supposed to be a family resort - we had trouble trying to get our child to walk the distance as waiting for 30 mins at the stop in extreme heat was also not an option. Saw many other kids crying at the stops and on the pathway as well. Complained to reception about this and the guy basically smirked at me and didn’t say a word, just nodded and walked away. Family: The kids club and kids playground is not included. That was also stated online but turned out to not be true. They had nightly shows in the open air hall, but nothing specifically for children. Not a good resort for families with small children. It’s very boring for them. Food: Food was decent, nothing fancy. Main dining hall is not air conditioned. This made the whole dining experience quite unbearable. The servers in the dining hall were the best though. They were clearly short-staffed and overworked but trying their best. We got 3 dining reservations, and the food at those restaurants was tolerable, but the main pull was that they were air conditioned at least (not well, but to a moderate temp as above). No 24-hr snack bar. For a supposed 5 star hotel, this is unheard of. They have a “snack” bar which is basically the main dining buffet with some leftover cakes and fruit from dinner (open until 1 am). This combined with the lack of room service made for a very stressful time with a small child. Pools/ Beach: Standard, like other resorts. Nothing special. It was tough to get chairs so one of us would go early to grab chairs. There was no service on the beach or pool. You have to walk to the pool or beachside bars and wait in line to get your drinks / snacks. The food at the pool and beach bar for “lunch” was atrocious. It was mostly cut up fruit, burgers and fries (at the beach) and some kind of meat / fish (at the pool). Some activities on the beach we noted were volleyball, dance class and workouts in the open air gym. At the pool they had a few parties here and there. Service at the swim up bar was also slow due to understaffing. The water slides are also not included, they want you to pay an extra fee to use them. Seaweed was being cleaned periodically. Despite all of this, the front staff never failed to call everyday and offer us a membership for more money. They will tell you to come down to reception to collect your “voucher” but it’s basically bait and switch to get you to buy a membership to receive a coupon for services at the hotel. I’ve sworn off Iberostar for life after this experience. This was the definition of false advertising. We were all ready to go home after day one. I wish we had spent our hard earned cash on a different, more reliable, reputable resort. This was the most disappointing trip I have ever taken to Mexico. I have no respect for businesses that try to trick their customers, essentially lie about what they offer, and want you to constantly shell out more money to receive amenities that they previously advertised as standard. I will never recommend Iberostar to anyone. Horrible experience.

    Apr 13, 2024