Fronting an expansive stretch of white-sand beach, families, golf-lovers, honeymooners and destination wedding parties alike are treated to rock star amenities including 11 refreshing pools featuring swim-up bars and water slides; luxurious spa treatments; an 18-hole, Jack Nicklaus-designed golf course; a Las Vegas-style casino; a wide variety of dining options including 9 dining venues and various bars. 24-hour room service is also available; Plush accommodations complete with incredible vistas, a double hydro spa tub and the exclusive Sleep Like a Rock beddings®. True to Hard Rock form, the resort also boasts an extensive collection of signature rock memorabilia from both international and local artists, while couples looking to tie the knot in style will enjoy dream come true wedding services including indoor and outdoor ceremony and reception locations and a professional team of culinary and event planning experts. Distinctive and unique, this polished haven is an oasis for sunshine and fun.


Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 18 miles

Property Information

Year Built: 2009
Accessible rooms: 14
Floors: 3
Total rooms: 1775


Resort Details


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Hotel Advisories

Advisory Rock Star Suite cancellation policy for any bookings travelling over (22 Dec 18 - 20 Dec 20): Cancellations received within 30 to 15 days of arrival for stays between 1 - 3 nights will be charged a penalty of 3 nights of the total hotel cost. For stays for 4 nights and over there will be a 90% penalty charge of the total hotel cost. Cancellations received within 14 days of arrival will be charged 100% of the total hotel cost.
Advisory Hotel cancellation policy (except where the Rock Star Suite cancellation policy applies) for any bookings travelling over (8 Apr 20 - 11 Apr 20): Cancellations received within 30 to 15 days of arrival for stays between 1 - 2 nights will be charged a penalty of 2 nights of the total hotel cost. For stays for 3 nights and over there will be a 90% penalty charge of the total hotel cost. Cancellations received within 14 days of arrival will be charged 100% of the total hotel cost.
Advisory Market Restaurant will remain closed due to recent unexpected extension of the remodeling in this area of the property. While Market restaurant remains closed, Zen will be open for breakfast and Ciao will be open for dinner and will serve some of The Market's food options. Other restaurants remain open on their regular schedules. Please note renovation dates are subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring break-free environment.

Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 31758 reviews
  • 5.0 star tripadvisor rating
    Dani Birthday Trip

    This was one of the best trips to Hardrock that we have Experienced! Our Butler’s Gerlyn and Algelis Made this one of the best hard rock vacations that we have ever experienced in Danielle’s birthday the best it could’ve ever been!! Our beach waitress Fennis and her helper in the picture were Wonderful we could not have been taking better care of every day in the Bali beds!! As all of the hard rock resort management should be proud that you have put these people in the right places to take care of us as members! We cannot wait To return to one of our favorite hard rock resort’s when all of this hardship passes in our country and yours! You all stay safe and prayers for everyone and see you soon. The hamlets

    Apr 01, 2020
  • 1.0 star tripadvisor rating
    Worst holiday ever

    We stayed here for 2 weeks and was placed in a room near the casino so a little disturbance some nights nothing major. Food is shocking just cheap options served on a plate ... they think bbq sauce is gravy so dont order anything with bbq sauce. Every restaurant very poor. STAFF absolutely lazy rude and liars. Asked for water at reception one day and she said they didnt have any and walked away... (I remember years ago walking into reception and being given a glass of champayne).. waitress making a cocktail and watering down with bottled water... very odd.... 5 staff behind the counter at the cafe near the casino none serving. Bars its obvious none of the female staff are allowed to serve. Most staff extremely rude and constant blaggers/liars. Must be in their nature. (It never use to be like this 5 years ago) everything for kids to do is NOT INCLUDED ie mini golf bowling arcade etc so basically nothing at the resort for kids. There is no drinks in the bedroom (not one) you have to ask for them and then get supplied with the cheapest vodka etc in small bottle. Use to have mini bars in the Room .. I dont think our sheets were ever changed for 2 weeks.. just bed made top part of floor moped bottom part never touched.. pools you'll never get a bed past 10am..dont bother ..beach beds filthy. Shops stupidly expensive... casino nice but all slots small wins theres no real chance to win anything of talked into a timeshare type talk but I wouldnt do it as theres no way I'd invest money in that place...all in all dont bother with the place you'll waste 10k like we did. Never again will we visit dominican such a shame. It's the staff working there that the management really need to look at. AVOID THIS HOTEL PLENTY BETTER IN THE SAME AREA THIS IS A LOWER CLASS RUN DOWN HOTEL NOW

    Mar 26, 2020
  • 2.0 star tripadvisor rating
    One of the worst hospitality experience ever.

    Coming from Florida, This had to be one of the worst experience my family & i had. We stayed at the hard rock in Mexico, Rivera Maya and nothing compared to this. Our stayed was 6 days and every day felt like we were being punished.This property lack in training staff & core value.From the moment we checked in to our check out time nothing was ever done to accommodate our needs. We went for my wife 27th Birthday, called to make arrangement and nothing was given, pool staff question my wife why she refused to speak spanish in their country.breakfast staff were more focus on what their colleague then serving guest, the service was horrible considering if they didnt US dollars on the table.Wish i could go back in time and get my money back & most important our time.Last but not least everyday we found bugs in our bathroom.our hot tub had a leak that wasn't fixed till the last day.DO NOT GO HERE UNLESS YOU DONT MIND HORRIBLE SERVICE & DISCRIMINATION

    Mar 26, 2020
  • 5.0 star tripadvisor rating
    Second Visit

    This is our second trip to this destination, it is amazing. The trip got off a bit slowly until we met our concierge (friend) Isiais, he quickly adapted to my style with high communication. He set up nearly everything, spa, dinners, Bali beds, you name it, he's great. Our days by the pool were enhanced by meeting Gladys, get a Bali Bed at least one day and request Gladys, my wife and she became fast friends, needless to say we had fun. Finally, get to the beach bar, hang out with Hector and Sandro, they are hysterical and taught us all we need to know to understand if someone is dancing merigue, bachata, or salsa. After the COVID 19 crap blows over I'd return. We were there for the LIVE concert and the combination of the band and the venue were perfect, I can hardly imagine the upcoming Guns and Roses concert in that venue.

    Mar 24, 2020
  • 2.0 star tripadvisor rating

    We luckily got out of the country!! The staff was ok - could have given us important information. We were just disappointed that most things closed without ANY warning. We had wanted to buy souvenirs but were unable to. Our excursions and restaurant reservations were also canceled. They shut the casino and the night shows - very disappointing. I tried to make reservations to use the spa... guess what? CLOSED. The staff did not inform us that any of this would be happening. We had to learn about it through other guests. We did not get to use the majority of our resort credits. People are unable to swim in the ocean - rip tides were too strong. Overall, this trip left a sour taste in my mouth. I’m thankful I signed up for the STEP program through the US State Department, otherwise we wouldn’t have found out ANY important information. I would not recommend this resort - very disappointing for treatment and the cost.

    Mar 24, 2020