Hotel Promotions
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.


Applicable Dates:
Booking Dates: 20 Oct 2023 onwards
Travel Dates: 20 Oct 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive $150 on Resort Credits.
Receive USD$150 on Resort Credits to be used on property for SPA Treatments, Premium Products F&B and Room Up Grade. 
Applicable Dates:
Booking Dates: 30 Sep 2024 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Various Lounges/Bars
    The 5 bars offer fashionable cocktails and a selection of international brand drinks.  
     
    - Lobby bar, features live music, karaoke or a DJ selection.   
    - El Isleño: swim-up bar located in the adults-only pool.
    - El Embarcadero: beach bar located under a giant Mexican palapa. 
    - Mosaico Bar
    - Fish House Bar. 
     
    Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice. 
  • Various restaurants
    Mosaico
    International Buffet 
    Capacity 180 people 
    Continental Breakfast, Buffet Breakfast, Lunch, Dinner
    Dress Code: Casual 
    The best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach 

    Fish House  
    A la Carte dinner 
    Capacity 80 people 
    Dress Code: Casual 
    Nightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.

    Mole
    A la Carte dinner 
    Capacity 70 people Seating 
    Dress Code: Casual 
    Mexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally. 

    Mole SNACK-BAR 
    Outdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.  
    Capacity: 70 guests

    Bistro 
    Capacity 32 guests
    Dress code casual 
    Nightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally. 
On-Site Amenities
  • ATM/Cash machine†
  • Babysitting†
  • Car Rental Services†
  • Concierge desk
  • Exercise gym
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Parking
  • Pool
  • ATM/Cash machine†
  • Babysitting†
  • Car Rental Services†
  • Concierge desk
  • Exercise gym
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Parking
  • Pool
  • Room service†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk†
  • Wi-Fi
On-Site Wedding Services
  • Contact hotel for information on our complimentary wedding package.

† Fees may apply

On-Site Recreation
  • Archery
    Pirate themed park with archery, batting cage and balance rope.
  • Children's program, onsite

    Kidsdom

    Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.  

     

    - Gift shop and souvenirs arcade ($) 

    - Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console. 

    - Camping nights at our Activities Park or at the beach 

    - “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old. 

    - Outdoor playground 

    - Mini disco 

    - Workshops 

    - Supervised pool games 

  • Direct access to a beach
  • Fitness center on-site
  • Leisure Facilities

    Game Room:

    Teenagers from 12 years old and adults. 

    - 2 pool tables 

    - 1 air hockey table 

    - 1 Foosball table 

    - 1 Ping-Pong table  

    - 2 mini basketball hoops


    Video Zone:

    With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.

    EVENING ENTERTAINMENT : 

    A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.  

    NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center 

  • Motorized Water Sports †

    Wave runners

  • Non-Motorized Water Sports

    Paddleboards
    Kayaks
    Snorkel Equipment

  • Pool
    Adults-only pool and activities pool with inflatable games.
  • Soccer field
  • Spa †
    YHI SPA ($)  
     
    The river spirit and the lake spirit longed for YHI’s warmth and light. They mounted up into the sky, striving with all their might to reach the sun Goddess. YHI smiled at them and turned them into drops of water which fall back upon the earth as rain, refreshing the grass and the flowers and bringing new life. 
     
    A gift for the senses! Indoor and outdoor therapeutic massages facials and body treatments.
  • Tennis court

    There is 1 tennis court on-site.

On-Site Attraction
  • On-site Entertainment

    Evening entertainment:  A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule.  After the show until midnight, enjoy our Live or DJ music to dance, karaoke  nights or casino games at the Lobby Bar.  Ask for our Pre-Hispanic show at the beach.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5949 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Week in Cozumel

    Wonderful time as always! Thank You April, Antonio, Enrique, Angel and others Thank You Maria for keeping our room fresh

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Family hotel

    We love snorkeling in the beach next to the hotel Upgrade your room to level experience so you can have VIP treatment

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Most Incredible Stay at Melia Cozumel

    From start to finish, we had an excellent stay at Melia Cozumel. Gerardo and the rest of the staff were very friendly and helpful throughout the entire trip. The beach and view are incredible with a ton of activities to do all around the resort. We had Level access and it did not disappoint making our trip all that better. The drinks were incredible and the service was top notch. The restaurants were absolutely delicious making it hard to choose which one to eat at each night, but I would have to say Molé was our favorite. Any excursions and activities can be booked easily from the hotel or even right there on the beach! We really had a great time with that. We booked snorkeling with Ivan right on the beach and he was personable and knowledgeable, helping us set everything up so we would have no issues. Overall, it was an incredible trip and everything went perfectly. Loved everything about it. Would most definitely go back!

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding service

    We reserved a room in the “Level” category- hot tub on the deck, walk out to the beach, big clean beautiful room! Bar choices were good (would have liked a nice scotch, but was ok), snack bar was great, buffet had some good choices (a few)- but definitely good. Their staff however was outstanding!! Polite, thoughtful, attentive— really great.

    Jun 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Melia Cozumel

    Erik at the lobby bar was awesome. Very attentive and took the time to serve us and others even though it was a full house. Definitely recommend Erik at Melia! Erik was the most attentive and caring bar tender at Melia Cozumel! You won’t be disappointed if you go with Erik!

    Jun 25, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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