Valentin Imperial Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

19303 reviews

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  First time in Mexico did not disappoint

  This was my first all-inclusive experience and it was fantastic. All of the amenities and facilities were first class. I never once felt uncomfortable at the resort or disappointed in the quality of service. Would highly recommend to anyone who is new to Mexico or the all-inclusive scene.

  Jul 09, 2025
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  Lovely Resort, Exceeded Expectations

  We have stayed at multiple all inclusive resorts in Cancun/Riviera Maya. The food at this one exceeded expectations for an all inclusive. A lot of flavor. We didn’t find a restaurant we didn’t like. The resort is beautiful. Lovely landscaping, close to the jungle with lots of wildlife. The staff was amazing and accommodating everywhere we went. They are so nice, and they did a great job cleaning and preparing our room. Our single complaint was the bed. We didn’t find it very comfortable, and had a hard time sleeping. But we would definitely stay here again!

  Jul 09, 2025
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  Great couples resort

  Awesome place to spend our anniversary. The Valentin provided us with amazing food, great drinks, quality service, and a beautiful place to call home for the week. We really loved walking around the gardens and looking at all the animals and beautiful landscaping. Thanks VIM crew!

  Jul 09, 2025
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  Love Valentin

  We stayed at the Valentin June 20-26th, in building 4, room 413, which is centrally located. We stayed in a Deluxe Junior Suite room, king bed. We tend to travel to the Caribbean about every 4 months. Just so you know this was our 26th trip to Mexico. We loved this resort. The short walk to the pool, to the restaurants, the cleanliness of the resort was all top notch. I have Celiac Disease (which means I'm gluten free) and everyone made sure that this was brought to the staffs attention. They have a churros cart, that my husband enjoyed nightly. lol. The beach was a mess while we were there. Everyday they did try to clean the beach but mother nature had other plans. So, we never were able to get in the ocean. The pool chairs would fill up early. People would be out putting towels, books, etc. on the chairs by the pool by 6 a.m. By 8:30 a.m. you would be hard pressed to find a chair in the shade. Not sure if this had to do with people not being able to sit down by the beach or not. They do have blue lounge floaties but those also were taken early. People would put those under their chairs or put their drinks on them and walk around the pool with them. So, as a suggestion bring your own. Loved Cecelia at Dona Miguel and at the Ginger restaurant Jesus was our favorite waiter. Would I go back to Valentin? Yes! Would I recommend Valentin? Again, yes.

  Jul 08, 2025
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  Valentin going downhill - The worst stay

  As a returning customer, we stayed at the Valentin Imperial Riviera Maya from June 1–6, 2025, and had a deeply disappointing experience. Despite the resort’s beautiful grounds, our stay was overshadowed by serious issues and poor customer service. Before booking, we were offered a special promotion for a complimentary photo session, which was one of the reasons we chose this resort to celebrate a birthday. However, the resort failed to coordinate or deliver the promotion, forcing us to waste hours of our vacation chasing staff for answers—adding unnecessary stress to what should have been a restful vacation. To make matters worse, we were served desserts in our room that were infested with bugs that my hubby unknowingly consumed after a night of dinner/show/dancing. This is a shocking and unacceptable hygiene failure. When we tried calling both front desk numbers from the room phone, no one answered, and we had to clean the mess ourselves. We repeatedly raised these concerns with management, but staff were dismissive. We were not offered a new room, offer to spray the bug infested area of the room, nor any level of courtesy that one would expect. Things happen but the Valentin should have provided better customer service. Since returning home, I have submitted a detailed formal complaint and followed up multiple times with both resort management and their corporate office. Weeks later, I have yet to receive a satisfactory resolution. I strongly urge anyone considering this resort to re-think their decision. Apparently others have had bad experiences including finding a poisonous snake in their room, roaches, and have had theft. Anyone expecting professional service, reliability, or accountability—especially if you’re planning a special occasion, consider other resorts. I hope this review helps others make a more informed decision.

  Jul 05, 2025