The new Grand Palladium Costa Mujeres Resort & Spa is a bright and stylish 5-star beachfront hotel located in a privileged spot of Mexican Caribbean, Costa Mujeres beach, about 30 min away from the town of Cancún and its international airport. The Grand Palladium Costa Mujeres Resort & Spa, built ensuring the minimum environmental impact and the protection of the native species, stands apart for its architectonical modern design and the top-quality services offered, elevating the “all inclusive” concept to a new luxury level.

Guests of the resorts will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges. Surrounded by a virgin area full of mangroves, wild fauna and flora, in Grand Palladium Costa Mujeres Resort & Spa you can enjoy a deep contact with nature and an atmosphere of exclusive peace and tranquillity. A wide variety of high quality gastronomy offer, leisure and shopping areas as well as a vibrant nightlife scene will be also part of the experience.

The hotel has 592 luxury rooms with balcony or terrace, hydro massages and stunning views. Guests can enjoy a wide number of top services like 5 swimming pools, spa, gym, kids club and many premium features such as direct access to the swim-up pools of some suites. A modern amphitheatre with 360 grades scenario visibility, a Beach club with amazing views, a convention centre and impressive sportive installations are only some of the 5-star benefits.

Location

Costa Mujeres
Cancun International Airport (CUN) : 18 miles

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10655 reviews
  • 5.0 star tripadvisor rating
    Sumptuori makes this place great!

    Sumptuori was hands down one of the best restaurants at the resort. Best steak we had in the whole resort, the desert was amazing as well! We loved it the most! Elberto was the best waiter, he got us multiple portions of food because they taste so good.

    May 23, 2024
  • 3.0 star tripadvisor rating
    Business trip seeing the great/the not so great/the not good

    The resort itself is incredible. The service levels however in the different buildings and sections leaves a lot to be desired. The front desk check in personnel also seem to run a bit of a scam with encouraging upgrades to the higher levels of service which is dodgy at best especially coming into the off season. As a travel professional I felt obligated even knowing how inflated the pricing was and ended up with a crappy leaking room and no hot water for 3 days. The conference facilities were incredible and if you just come to stay in the main buildings for work with no muss no fuss it's an amazing place. Just don't get sucked into any upgrades that really are not upgrades. The TRS side of the resort is something else, like a 5 star US/Canadian property of itself.

    May 23, 2024
  • 3.0 star tripadvisor rating
    Quite below standards for a 5 stars hotel... There is better options out there.

    Quite below standards, most of the staff was not welcoming, reception did not give any info as in breakfast times, what it is included or what do you have access to. Only instrucction was, go check with the bell boy and they will explain... (really???) Waiters and bartenders by the pool giving preference to amreican people over any other guest. Restaruant staff not friendly at all and food was not ready by 7am (when supposed the service starts), only the hostess were really lovely. Poor room amenities, filter coffee machine instead of a nesspresso kind of machine, no toiletries, poor mini bar. Cleaningness I would give a 7 out of 10, bath was dirty not properly cleaned or serviced. In general cost vs quality is far from the price paid. Paid an avarage of 300USD per day and per person. I can find hotels at this price with better amenities, service and offer. I would rate the hotel 6.5 out of 10.

    May 23, 2024
  • 5.0 star tripadvisor rating
    Fantastic resort with everything you'd ever need for an amazing trip

    A fantastic resort! A very lush setting which is very private but incredibly spacious throughout. A fantastic venue for the conference that I attended, it never felt busy despite there being many guest, the staff were all brilliant and the catering was superb throughout. I'd really love to go back one day with my family

    May 23, 2024
  • 5.0 star tripadvisor rating
    Best Beds!

    Arrived late to the resort but found my room quickly and was pleasantly surprised on the size, all rooms are very large. Softest sheets and the comfiest bed I have ever slept on. Breakfast and lunch at the buffet were great, so much choice though at lunchtime service for drinks was slow, but I think that was just due to our conference all going in at the same time. Conference facilities great, but seats a little uncomfortable for an all day meeting. Our final fiesta dinner was amazing, great setting and food, drink and entertainment all fabulous. My only complaint were the mosquitos, my bug spray didn't hit the sides but that is not the hotel's fault, blame Mexico ;) Thanks for an amazing time !!!!!!

    May 23, 2024