General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating88 reviews
Not even a business traveler hotel
We stay here since is a hotel neer the port facilities, internet issues, bad smell and the food was awully poor and the service was OK but do not great. Had issues with the door of my room and was fixed quickly; but the hotel is really old. Lots of noise at night so is hard to sleep. I travelled with a team of 10 people and we all had the same experience regarding the food and the noises at night making it hard to rest
Very poor customer service
I stayed at this hotel on September 2, Sunday just to receive awfully low level of customer service. The hotel was staffed with only one girl (plus one guardsman) who seemed to have very little knowledge, experience and sense of responsibility. Staying in Manzanillo, I do not expect too much. If she cannot do something and says so candidly, I will give it up most of the times. But I have no other choice but to send this kind of review if the promise (very easy one ...) is not delivered. I was grossly neglected. By the way, I also advise you not to stay on the first floor (in the back side facing the pool) because of some serious security concern.
Great hotel internet works great. Very good location to port. Shuttle service is a plus. The property is very clean with friendly staff. Would definitely stay again and would recommend to business travelers.
Business traveler hotel
Though I travel frequently to Manzanillo for business reasons I regularly stay into another place not so close to the port facilities, so I decided to give this HIE a try. I only stayed one night but even it was not what I expected. The staff at the front desk very kind and I had a swift check in. However the room assigned to me on the 6th (top floor) was very hot and with a noisy air conditioner and smelled of humidity. The size of the room is fine with very basic furniture, same as the bathroom and shower. Breakfast is included which is fine though there are not so many options. In short, I think that for just one night, if you travel alone and just need a bed it is OK, but for than that I would stay at another place.
Not your average HIE
Unlike your standardized Expresses in the states internationals offer that chance for a little change with still having most of the amenities you expect. Location: This hotel is in the industrial zone so don't expect beaches, bars, walking distance restaurants and late night clubs. If you aren't driving and don't speak Spanish you might feel a little isolated. Note: the hotel will drive you in their van pretty much anywhere if it's available. A plus for the airport which is 40ish miles away. Rooms: I only stayed in the executive suite so I can't say anything about the other rooms. As gold elite I expected a decent location; however, I was put on the first floor next to the office with a lovely view of the parking lot. Initially the room was decent with 12 foot ceilings and a glass divider between the bedroom and office area. The room has a lot of space; however most unused space. There is no fridge, no microwave, so don't expect to keep anything cold for long on just an ice bucket. The king bed is closer to the firm side and the shower is a huge walk in. A few English channels on the tv too. Staff: This is by far the best thing about this hotel. With all honesty it might be the best holiday inn express staff I've ever dealt with. All speak English well and go way above and beyond your needs. It's the only reason I didn't check out after the first night. Others: The breakfast is superior to U.S. HIE's with an assortment of Mexican, American cuisines, fresh fruits and many others. The laundry service is amazing and incredibly cheap. Lastly and this is a must: They offer a variety of local take out menus and they'll order it for you. Sonora Meats is the must have if you're staying in. Trust me when I say "you'll be hooked". It's hard for me to say this but I'd take it over In N Out any day (some might understand this bold statement) Overall, because location and the room amenities mean the most to me I wouldn't stay here again unless I had easy transportation or spoke better Spanish.