A majestic luxury resort with an eco-friendly concept, offering spectacular views from all suites. In addition, we offer various dining options to pamper your palate throughout your stay. Relax in a tropical environment while enjoying captivating views. The details, sophisticated architecture and the refined comfort make the suites of Azul Ixtapa Grand unsurpassed.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1550 reviews
Service from staff was top notch and friendly. Food was plentiful and well presented. Large selection of all types of food. Room was clean and well kept. Excursions were enjoyable and affordable. Entertaining was great.
Azul Grand Resort
Wonderful resort in a scenic and natural location. Outstanding service and high quality facilities. Access to stunning beaches and clear warm calm ocean water as well as snorkeling on nearby Ixtapa Island
Azul ixtapa restaurants
The Mexican restaurant run by Captain Miguel Pelaez has a great sit down lunch. My favorites are the salmon and black bean soup. The Italian restaurant is run by Captain Jorge Castellanos. My favorites are the mussel soup, lasagna and fried squid. The Asian restaurant is run by Captain Beatriz Santiago. My favorites are the Hot and Sour soup, Spring rolls and Shrimps Shimball. The Captains and Crew have done such a great job making our dining experiences special. Thank you all for making this trip so great!!
IMPORTANT THINGS TO KNOW
IXTAPA AZUL GRAND THINGS TO KNOW ROOMS All room are ocean view and are exactly as they appear on line. Near the bathtub is a separate toilet as well as a separate walk-in shower. Each room has a large balcony to enjoy the views and sunsets. BAR FRIDGE Included but unfortunately the fridge only offers beer, pop and water. Small wine bottles would be nice too, but not. ELEVATORS This resort appears very large upon arrival, but you quickly learn the layout of the land and the shortcuts. Elevators are everywhere throughout the resort. So no need to take stair if this is difficult for you. However, they are not the fastest. KIDS CLUB Lots of activities to keep them happy and busy. Great if parents would like a break from kids and great for kids to get away from parents sometimes. POOL 1...We were told that pools are for everyone. The lower pool with the infinity edge does not allow any floatation items except small children’s arm bands, which the resort supplies for free. This is because of the infinity edge. The other pools allow small floatation toys. The pool to the far right of where you get towels, seems to be recognized as adults only... 2...There is bar service as well as people taking bar orders pool side. 3...There is an eat in snack bar at the infinity pool, offering up hot dogs burgers, chicken, pizza, fries, nachos etc. BUT...food is not permitted to leave snack bar. (No food pool side).Very good idea as uneaten food attracts scavenger birds that poop everywhere. The resort employs a man with a hawk. He releases the hawk every now and again to keep birds away for this very reason. Very cool to watch. 4...the pool on the towel rental level is loud. Music, activities etc. Also water is very warm. Not refreshing when hot and looking for a cooler dip. 5...The cots are uncomfortable for some. There are chairs available for those who prefer to be upright. 6...No shirts permitted in pool unless they are synthetic. (Used to cover bad sunburns) If cotton...you must remove...don’t know reason. 7... Please please please tip your servers. They work very hard to please you. A 20 pesos note is worth about $1.30 Canadian. We tipped 20 pesos for each drink and left 20-50 pesos for our buffet breakfast servers or al la carte restaurant staff. So little for us but very appreciated by them. TOWEL Collect, sign your room number and return when done. You can Ask for fresh towels on return so you are already prepared for AM. RESTAURANTS 1...Buffet...food is mediocre, but is meant to cater to many different tastes. Breakfast offers a made to order omelet bar. Table side coffee and Bar service as well. 2...Be sure to reserve your al la carte dinners a.s.a.p. These book up quickly...lots of space available but perhaps not your preferred times. 3...ITALIAN...Excellent options from appetizers to desserts we were a table of five and we all had a different entree as well as appetizers and desserts. Everything was very good. 4...JAPANESE....excellent food options, great service again. Avoid Japanese cheesecake...may as well be eating a dry sponge. No flavour. 5...Mexican night...food was good, lots of variety. If this is your first time to Mexico, you might enjoy the entertainment. If you have been before, this evening was mediocre bordering on boring. SUNSCREEN...Can not stress enough. The sun is very intense here. Seasoned visitors brought 60 block, graduated down to 50, then 30. Saw many very sore flaming red bodies after day 1. Ruins tanning for rest of vacay because sun feels like a branding iron on burned skin. ATM MACHINE located on restaurant level. Front desk will exchange your Canadian dollars. They no longer exchange any USA funds. TAXIS....the rates are posted on a desk by the entrance and luggage racks. Be sure to double check prices so you are aware. We didn’t and paid double from Zihuatanejo mostly due to translation problems. He received a very nice tip 🤣 IXTAPA ISLAND TAXIS...WARNING...SERIOUSLY...if you have ANY mobility problems, bad knees, bad back, bad hips, bad balance, over weight...DO NOT GET ON THESE WATER TAXIS. (These are small 8 passenger boats at best run by non professional locals with no first aid experience and no visible life jackets) Even if the water is calm when you board, this is difficult and awkward. The seas can change while you are on the island and become rough...return boarding can become treacherous. Ok if you are young and able bodied, but otherwise, carry your medical insurance with you. One women face planted on deck when a wave hit (me) another lady missed the boat entirely and ended up in the ocean, quite the scramble getting her back on board. Another man crushed his hand between the roof of boat and pier pillar, and yet another had to be taken by ambulance once the boat made it back. His leg got caught between the pier and the boat and split open on the shin requiring a number of stitches, and a $500.00 bill which he will be reimbursed for on medical. IXTAPA ISLAND...if it’s a must see for you...please book through your hotel, they may have a better way of getting across. If this is your first time snorkelling you might think this lovely. If you have snorkelled to many places, this would rate as one of the lowest on your scale of impressive. From the moment you get off the boat, you will be charged for just about everything. (Chairs, tables, etc)On semi rough seas, the receding waves will drag you towards razor sharp coral which can become very difficult to navigate.
Good but not great; not 5 star
Just returned from a week at the Azul Grand. This resort has SO much potential to be amazing. The good... rooms are large, and well appointed. The shower is fabulous! Every room is ocean view and clean! The staff is excellent. The a la carte restaurants are the best! Miguel in the Mexican restaurant is fantastic! The booze selection is top shelf! The bad. The buffet... terrible! 3 star resort at best. The pools... the infinity pool should be adult only. It is the ONLY pool of the 3 that has a swim up bar (where kids are not allowed). The pool is deeper and not designed for smaller children, so there were tons of kids constantly blocking the stairs or playing with water guns, etc. because that was the only place it was shallow. The very few kids ruined it for the rest. The swim up bar was inside a waterfall where it is noisy and dingy; not somewhere to hang out. The music/activities... hubby described it as being trapped in an “elevator music” zone for a week. Activities... what activities?! Never did we see a schedule of shows/activities. The crowd is “older”. No shots served! There is only one bar open after 6 pm. It wasn’t a”bar”. It was a recreation centre that served alcohol. It was the only place in this beautiful resort for people to gather, so families and their herds of overtired children would be here. We sat on the balcony most evenings because the noise from the children inside was terrible. All in all, the resort is beautiful, and “quiet”. Definitely not a 5 star.