LocationGros Islet, St Lucia
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2553 reviews
Offer to bring the standards up
I visited the Bay Gardens Resort and Spa in November 2019 with my family, and we fell in love with the Island and its people, the experience was fantastic, and we really enjoyed our holiday. Although there were a few issues we found which I believe could be easily sorted, so making your hotel the place to visit on the Island. I decided that instead of sharing these issues on social media for everyone to see like most people would, to report these to the hotel manager while at the hotel so giving the hotel a chance to rectify these issues. The issues were seen mainly in the department’s housekeeping, restaurants and kitchen. On arrival after a long flight we were welcomed by reception which was how it should be making the guest feel welcome, and relaxed, but when got to our rooms housekeeping and not put pillow cases on and the robes were missing, I rang reception and they arranged for them to be delivered, but what would have been nice was someone to offer to put the pillow cases on, therefore going that extra mile for guests. During our stay some plantain and tomato relish was delivered to our room we tried some but did not eat all so after 3 day the tomato relish had mould growing on it, this was not noticed by housekeeping so in the end I had to ask reception to have it removed, which took two days. My daughter’s room had a problem with the toilet, the toilet was flowing all the time, making a very loud noise. We reported this and when we came back it seemed to be fixed. That night the pressure built up so much in the toilet, that during the night the lid of the tank popped open making massive noise and waking my daughter up as the toilet proceeded to making an even louder noise, so keeping her awake throughout the night- this wouldn’t of happened if it had been fixed in the first place. All these little issues for housekeeping are about paying attention to the details. We went to the Hi Tide restaurant and bar, the food on the first night was great so I thought we are in for a wonderful stay, the bar staff are brilliant with the guests, but after that things went downhill with HI Tide. • Food was coming out cold • Once starters had been cleared, we would wait 1 hour or more for the main course to arrive and other guests commented on this • Breakfast was good although when I asked if there was any bacon on the buffet, I was told we only offer it 3 times a week, but then the chef got told off for being honest with guests • On one occasion the buffet room was filing up with smoke so I pointed out to the restaurant supervisor that the lady cooking the eggs had the griddle to hot, so the oil was burning as soon as she started to cook the eggs, turning it down would stop the smoke. • The Hi Tide restaurant was closed one night so we decided to go to the Seagrapes beach bar, and everybody was unhappy about the menu on offer it was as follows; Starters Pumpkin soup Seafood Chowder Tossed salad Tomato and mozzarella cheese salad Entrée BBQ Chicken BBQ Ribs Seaford au gratin Steamed fish Partiote Sides (Choice any 2) Scalped Potatoes Steam veg Creole Rice & Beans Corn on the cob So to break down this menu, for starters you have 2 soups on offer and 2 salads, we ordered both salads and they were the same but the tossed salad just had cheese added. For the main course I had the Seafood au gratin, sorry to say this was really bad and we didn’t eat it. On this evening a couple were playing the keyboard and singing, they were good but the problem was the staff standing around talking whilst the hotel music was still playing over the couple performing, I had to ask the staff to turn it off or down as nobody could hear the performance. Other issues with the restaurant and kitchen included; • Whilst having dinner in Hi Tide we ordered some drinks and my wife’s drink did not arrive, so we waited about 40 minutes so my wife and got her drink from the bar • One lunch time the waitress was taking our order, my wife was in the middle of giving her order when the waitress just turned away and sat down some other guest then came back to finish taking order with no apology, which is actually quite rude towards customers. • We were asked by management to try the Seagrapes again which said yes we would, so went one lunchtime got there about 12.15, but the waitress said the chef is not ready, so I asked how long, and was told 13.00hrs or 13.15hrs so went back to Hi tide- but we were told the restaurant was open from 12pm. IN catering if you open at 12pm you have to be ready for the customers you cant ask them to wait around. • On our first visit to Hi tide we got offered the daily menu and the other menu that does not change, after this there was no daily menu offered but it was shown on the board. • The Lobster menu was good other than the lobster I was given was over cooked, when serving lobster it is best to take the meat out the shell and the put in back in to serve as for customers getting the meat out of the shell is very hard. • We sat around the pool and I noticed a health and safety issue which was some tiles on the edge of the pool were broken and this could cause a trip hazard, a few days later it was still not repaired so I had to report it, even though the hotel staff walk around the pool on a daily basis. I Have been in the hospitality trade for over 30 years and worked with some of the best, I offered my services to bring the standards up but his got ignored shame
This was our second stay, and again, not disappointed. The staff are all wonderful and helpful, I don't believe "no" is in their vocabulary. Our one bedroom suite was clean and very comfortable with everything one could want for a week or longer stay. Walking around the grounds is like walking in a botanical garden with most of the vegitation placard with its information. A nice pool area and a great beach. The resort is within walking distance to local restaurants and a free shuttle is available to the sister resort which is a couple minute walk to a fully stocked market. This is a go to resort.
Unfortunately our stay at the resort wasn't as we had planned to celebrate our 25th wedding anniversary. This had nothing to do with the hotel but the timing of our visit just before the coronavirus impacted on flights and the island. We had booked for 12 nights but in the end we were there for a week due to our return flight being cancelled and having to re-arrange an earlier return flight We were unable to book any trips and local restaurants were closing down due to curfew and lack of diners. I cannot fault the lengths the hotel went to in regards to infection control. All meals were served a la carte and hand sanitizer was provided. The staff are so friendly and always checking if we were ok and doing their best to help us enjoy our time there. The reception staff were also very helpful making telephone calls for us when required. We both enjoyed the food, even if the wait was a bit lengthy on occasions, but we were not in a hurry to go anywhere so it wasn't a problem We will definitely return one day to experience all that Bay Gardens Beach Resort and surrounding area have to offer. The hotel is quite low key and ideal for couples and families wanting a safe relaxing time. Our room was a garden view and both bedroom and bathroom were large and housekeeping was excellent. The transfer from the airport is about an hour and a half but it went quickly but we were able to see some more of the island on the way.
When we flew to St Lucia last month everything was fine but in a few days England was on lock down . However i had a really enjoyable holiday all be i could not do all the trips planned. The hotel looked after everybody wonderfully . Particular thanks to Dillon , Shazam and Wendy . As nobody was arriving the numbers of guests reduced every day but the staff still made sure everyone was ok. The last night St Lucia was on lock down which meant the staff had to be home by 11. So we had dinner early and took a drink to the room . The manager frequently came round to talk to everyone and explain what was going on. Lovely lady. I would recommend the dine around programme to eat at local restaurants . When everything is back to normal i will return . Hope everyone is keeping safe.
An unexpected but very pleasant visit
Our Virgin flight from Tobago was cancelled and we were flown to St Lucia and dropped off at the Bay Gardens Beach at 4.30 am after hours of waiting around and then travelling the distance from the airport. The hotel staff were excellent. They allocated rooms very quickly and efficiently. After a few hours sleep we enjoyed a very nice breakfast. Our collection arrangements were delayed and the restaurant manager was particularly helpful and arranged food for us to take with us to the airport. Nothing was too much trouble and it made the delays we suffered far more bearable. We met other hotel guests who were repeat visitors. The beach by the hotel was lovely. It looks like a very good hotel for families, although we travelled as a couple.