Nestled within a 30-acre beachfront estate, The Ritz Carlton, St. Thomas features 180 guestrooms, each with private balconies and Caribbean-inspired decor with calming views overlooking the Caribbean Sea. The resort features a boutique spa, salon and fitness center, Club Level with personalized concierge service, four restaurants, two pools and two beaches.
Looking out over the seemingly endless Turquoise Bay and lush, green-covered mountains, The Ritz-Carlton, St. Thomas offers an idyllic escape for families, adventure-seekers and couples alike. After a $100-million renovation, the resort presents guests with a renewed experience based on a foundation of luxury service.
LocationSt Thomas - Beach
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: There is daily resort fee that is included in your price. This includes the unlimited use of the below inclusions. Inclusions are subject to change without prior notice.
Resort Fee Inclusions:
• Enhanced WIFI
• Welcome Drink & Beverage Station, upon arrival guests can choose between our signature Lemongrass tea or Rum Punch
• Daily fitness classes including Yoga, Cardio Blast, Water Mai Chi and property walks from 7am-9 am
• Daily Rum Tasting at the new bar (name of the bar will be provided at a later date) including locally produced rums infused with Mango, Pineapple, Lemon Lime, Passion Fruit, Coconut
• Intro and daily use of non-motorized watersports including windsurfing, hobbie cats, paddle boards, kayaks, and newly added water tricycles
• Snorkel Gear with instructions to nearby coral reef, the reef is located right in front of the property
• Use of tennis courts, including rackets and balls
• Resort Garden Tours, guests can enjoy a tour of our gardens to learn more from our experienced garden tour guide.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1182 reviews
Worst service at a Ritz we’ve ever had!
Let’s start by saying this place is definitely not a 5 star resort. It’s not even close to a 4 star resort. This hotel lacks in every aspect of the word “hospitality”. 2 weeks before check in I made several calls to the front desk and reservations department and explained we were traveling with two children ages 15 and 11 and would like to request our rooms next to each other or at least close. We were bounced around from person to person each day and should have known this place didn’t have it together from the start. Upon checking in our keys were taken for our rental car, our bags unloaded and then never shown the way to check in. Asked to be directed and they offered us a drink which they never brought us. Upon check in the desk clerk told us that they could not accommodate our request of being close. So we were on floor 3 and our kids were on floor 1. They said they could not accommodate until the following night which was fine. So the next night we were thankfully moved to the room next to our kids. But that didn’t happen until after 5pm, which we were given the new keys and no assistance with our bags was offered so we had to wait to leave hotel for dinner until we moved ourselves. The rooms at the resort are small and outdated. We paid 1200$ a night per room which is RIDICULOUS for this property. Our room was cleaned literally cleaned twice in 5 days. One turn down service and then never again. We had to repeatedly ask for more towels, etc. We were celebrating our daughters birthday and asked if they could provide something special in room or at breakfast, received nothing. I’m a titanium elite member and have stayed at many Ritz Carltons and this was by far the worst. There was a lack of personality, helpfulness, or even accountability of just about every person on property. The only helpful agent was Stephen in the club lounge. At $80 a day, per room, resort fee you don’t even so much as get complimentary coffee in the am. The club opened at 8am and of course we had coffee and breakfast included here, which sadly was mediocre offerings at best. However if you wanted coffee before 8am good luck. Asked for two cups to room early one morning before fishing charter...$23!! Concierge never followed up with any requests. Couldn’t help us make dinner reservations. So luckily again referred back to Stephen. And dinner one night on property at Sails was one of the worst beach dinners we’ve had and came with a $750 Bill! Mind you we provided the fish we caught that day and two bottles of wine. At check out we explained our displeasure and not a word, apology,..nothing. The only thing this place has going for it is the couple of nice views.
A perfect wedding venue
Son & daughter-in-law’s destination wedding was perfect start to finish. Beautiful location, delicious food and impeccable service (special kudos to Meredith the wedding coordinator who was simply amazing...). It was a difficult time to have a wedding with COVID restrictions and weather issues that arose due to tropical storm but the staff really rose to the occasion and worked hard to make it a perfect event. As an example: an unexpected deluge popped up at the start of wedding dinner on beach. We all took shelter and after the squall passed the staff moved in, bringing warm towels, resetting all the tables, relighting lights and beach bonfire - all within minutes. Hardly a ripple to an event which could have been disastrous with less accommodating and professional people. Overall very impressive.
Relaxation during covid
A getaway in the USA Iam familiar with the ritz Carlton brand . I do realize covid restrictions may have stopped some of the traditional ritz nuances example : turn down service , varied menus at numerous restaurants. None of the above were avail. From a positive : room was nicely appointed , pool and spa staff were very accommodating . Just very disappointed with the departure day . I was told the latest I could delay checking out was 12noon. I had a 230pm pickup for airport transportation . Iam now fully dressed for my flight . went the lobby to checkout . Nothing to do from this point, the lobby is hot no bar To enjoy a cool drink . The airport does not have a Ritz-Carlton lounge . Just left with a bad(hot )disappointing taste . Theisland Is suffering terribly from a lack of tourism . Again I respect the covid restrictions but the ritz standard is not being upheld
I've had better service at the DMV! Don't bother calling the front desk. They won't answer. Need towels...go find them yourself. I know COVID makes things challenging but this hotel shouldn't be charging full price for a less than half price experience. The property is beautiful but there are a ton of beautiful resorts on the island with better customer service. Don't waste your money.
Not a Ritz-Carlton. Left early
We arrived yesterday and we’ve had several issues. Room not being ready, cancelled lunch mid-way, non-existing concierge, manager on duty looking into our case “left” for the day without solving the issue.... this has been an extremely frustrating experience. We were originally staying 4 nights but we cancelled the trip and we left early. Disappointed, definitely not a Ritz-Carlton experience, they should drop the flagship.