Resort Details
- EL MORO LOBBY BARInside and out, there’s always something fun going on. Pull up a chair and watch the game on one of the large flat-screens. Celebrate a victory with a specialty drink on the patio overlooking the pool scene below. Snacks and a specialty happy hour menu are available in the afternoon.
- LA CONCHITA SNACK BARThis swim-up snack bar and a sit-down patio is fun from the usual. Dig into tasty appetizers, a light lunch and refreshing drinks without ever getting out of the sparkling pool. The daily happy hour is a great rendezvous with friends old and new.
- LA GRUTA SNACK BARIt’s always five o’clock at La Gruta. The perfect time for snacks, light meals, and refreshing drinks. Located overlooking the pool area, it’s a favorite for quick snacks between activities throughout the day.
- ATM/Cash machine†
- Babysitting†
- Business center†
- Car rental desk†
- Child programs†
- Concierge desk†
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking†
- ATM/Cash machine†
- Babysitting†
- Business center†
- Car rental desk†
- Child programs†
- Concierge desk†
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking†
- Pool†
- Spa†
- Wireless internet connection in public areas†
† Fees may apply
- Children's program †El Cid Kid’s Club, for ages 4 to 12
- Fitness center on-site †
- Spa †
- Teen programs †El Cid Teen´s Club for ages 13 to 17
- Horseback riding †Nearby
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5201 reviews
-
Jun 26, 2025Beautiful Resort but...
I was extremely disappointed with how I was treated during my time at the VIP pool area. I was singled out by an employee named Christian for having an insulated cup, even though nearly everyone else had similar types of cups. For some reason, our group was the only one approached, and Christian came across as accusatory, loud, and frankly rude. His tone and behavior were completely uncalled for and made me feel embarrassed and targeted in front of other guests. What made the situation even more frustrating was that I brought the issue to the front desk, expecting some kind of acknowledgment or resolution. Unfortunately, nothing was done, no follow-up, no apology, nothing. It left me feeling like my concerns didn’t matter at all. This kind of treatment is unacceptable, especially at a hotel that claims to offer a VIP experience. Based on how this situation was handled (or rather, not handled), I would absolutely not recommend this hotel to anyone. No guest should have to feel disrespected or ignored like this.
-
Jun 21, 2025
Awful vacation
They try to scam you out of $20 upon arrival at the airport for all of these excursions. Don’t fall for the lies! You are signing up for their timeshare sales pitch…and you haven’t even stepped foot on their property. There’s a reason why they do that, because you won’t ever want to return to this awful place.
-
Jun 21, 2025Exceptional Experience
Our trip has been absolutely phenomenal! The service is outstanding and like none other. We, of course, had our favorite staff throughout the day. For breakfast, it was Luis Loaiza! He was so attentive and made sure we were always well taken care of! We are a large family, so we didn’t always fit at one large table. Luis would make sure to set another one aside for us so we could all be close together. For the pool, Jorge made sure to take excellent care of us and made sure our cups were never dry. He definitely kept the drinks flowing. He would have snacks readily available for the kids as well! This has been a trip we will never forget, and these gentlemen added to the wonderful experience!!
-
Jun 21, 2025
Great time
Visited here on a family trip. Food was excellent. Service was magnificent and we had a great time. Waiters were very attentive. Special thanks to Luis Loaiza who provided us excellent service during our breakfast time. He always made sure that we were taken care of even if we didn't get seated in his area.
-
Jun 21, 2025
Wonderful service at El Cid
Our experience at La Concha restaurant at El Cid was made exceptional thanks to our amazing server, Luis Loaiza, despite our large group of 16, he and his partners were incredibly attentive, organized, and patient throughout the entire meal. Every request was met with a smile, and no detail was overlooked. Our drinks were always full, orders were accurate, and the timing of each course was perfect. The server managed the group with ease and professionalism, making everyone feel cared for and welcome. Their friendly attitude and outstanding service truly elevated our dining experience. We’re so grateful and highly recommend their service!.
- AdvisoryMinimum check in age is 25. A valid passport will be required.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $15 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment. No college groups.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed