Customer Ratings & Reviews
TripAdvisor Traveler Rating2217 reviews
Awesome beachfront resort! I celebrated my 40th Birthday here and will definitely return. I reserved the 2 bedroom suite, the balcony overlooks the ocean. Such amazing views sunrises and sunsets. It's was perfectly located, just a short taxi ride to all of the happening spots. I highly recommend, already planning my return.
Excellent service; very comfortable place, amazing installations. Very nice beach, pool and Jacuzzi. Room service, housekeeping, and the restaurant staff very friendly. Like this place a lot definitely recommended..
Foreign Tourists - stay away! This hotel is only suitable for locals.
We recently visited Cartagena from the US and stayed in Cartagena for 6 days. 4 days we stayed in Bastion Luxury Hotel - 5 stars from the perspective of service and hospitality. The last 2 days were in Radisson Cartagena. The check-in process was a nightmare. None of our US credit cards worked. They blamed us and said our CCs have reached their limits. Debit cards also didn't work. We have been using the cards for our stay in Cartagena and they worked everywhere. They just didn't know how to use a foreign credit card. We had a senior in the group who waited in the lobby for 2 hours - they refused to give us a room while we sorted this out. We discovered later there was an intermediate step which they skipped and as a result, the CC transactions were failing. The hotel staff didn't show any kind of empathy towards the senior citizen in the group who waited in the lobby for 2 hours. There was no acknowledgment or apology from the hotel. The experience left us shaken. We had to pool whatever cash we had. I concur with many of the posts here in the forum. I warn you that this is not a Radisson hotel and is maintained by a local hotel operator. If you are visiting Colombia from outside the country - don't go here. Stay inside the old town, hotels are much better, staffs are friendlier, and they know how to use a credit card. Stay away!
I stayed here for 2 nights. Room was very clean and spacious. Housekeeping staff kept knocking on my door and coming in even on day of arrival. Breakfast was fine but could do with an english translation as well as the spanish one for the hot buffet. Staff had no english which for a Radisson was very disappointing. I left my starbucks cup with tea in it and my food on my table at breakfast and went to get something i had forgotten to find my table had been cleared. Spoke to 5 staff before i got my cup back and they couldnt understand i no longer wanted tea in it. Staff all looking at me as if it was mt fault. They really ignore solo and non spanish guests as i was able to observe how other guests were treated. The morning i checked out only 2 of the 4 lifts were working so 20 minute wait to get down to reception. Receptionist didnt even look at me or ask me about my stay. Very poor customer service. Radisson chain should be ashamed of this hotel. Could not recommend it and feel disappointed to have to state this. Checked into 3 star straight after to join tour and staff there amazing so warm and friendly. What i had been told to expect of Colombians.
THis hotel only caters for Spanish speaking guests. The bungeled out lunch and dinner orders. we resorted to having Pizza for dinners in our room because we felt very isolated. Don't stay there!!!! Our room had a horrible stench of mildew. The furniture in the room is stained smelly and uncomfortable. My daughter was getting an odor of urine from the pullout sofa which came with the suite we stayed in.