Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17590 reviews
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Sep 30, 2024Great trip!
Loved visiting the El Dorado Royale. This was our second visit. Huge shout out to Ruben, our butler. Ruben. Made our anniversary trip extra special. There were some small challenges with our room assignment, but after 2 days, we didn't mind because Ruben kept going above and beyond. We wanted to stay in our room so we could have Ruben stay as our butler. The food at El Dorado was fantastic! The only feedback is for the servers at the restaurants that require a reservation. I recognize that they are very busy, but some nights we waited 10-15 minutes after being seated to be greeted by our waiter and to get a drink order in. I think they could use some additional support bussing/setting up tables. Otherwise, everything was fantastic. We will be returning.
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Sep 30, 2024Vacation and MAW 2024
We arrived on Sep 16th and stayed in the Casitas for 4 nights and then moved to the 2 bedroom villas with another couple until the 29th. The trip was excellent especially for MAW week. The butlers Claudio, Kevin, Gabby in the villas were absolutely great. The butlers Alfredo and Alondra in the 32 Casitas were also great. The food was excellent at all of the restaurants with just one hiccup at Sante Fe where the sea bass was slightly overdone and small. and the closing dinner at MAW was Just ok. The opening dinner at and BBQ for MAW was excellent. The Haab, Kampaii , La Cabana, Chefs Market , De Italia Casitas and Cocotol were all excellent. The Members dinner at Fuentes was amazing--Thanks Chef Eduardo. A big shout out to Alex Espinoza for coordinating all the activities, you were truly amazing. We want to recognize the following people who were great. Pedro at Lomas travel at the airport for taking care of a mistake in transportation. Wilbert at Sante Fe restaurant, Juan our bartender and Jose our beach butler in 32 Casitas. Gabriel and Emi our beach butlers in the villas. Silverio and Jairo at De Italia Casitas. Sheila and Jesus at Fuentes. Deysi at Haab. Gabriela, Omar and Yuriko at Casitas spa. Luigi and Staff at MAW opening. Roxanna and Manuel for BBQ in the room at the Villas. Octavio at Jade. Sammy at Rincon and Victor at La Cabana, Alehondro at the grill at Cocotol who always has a smile. Also all the bellman at checkin and checkout. I wish we could remember all the great staff. We only have one downside comment. We wish that the allowment of pets on the resort doesnt get out of hand. We love the resort and will be back next year.
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Sep 29, 2024
Excellent experience! 5 star Customer service
Beautiful rooms and scenery , but it’s the customer service that makes this place stand apart. Giovanni our bartender was kind and personable. And knows how to make everything delicious! We love the swim up bar, room service and restaurants have a great variety. House cleaners. Bus boys etc are the best!!! We loved our time first time here and are looking forward to next year. 5 stars
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Sep 29, 2024Family and friends 7-trip
This experience is based off of a comparison the VALENTIN IMPERIAL RIVIERA MAYA. This resort was very strict on dinner reservation and refused our party of 13 to two dinners due to their error. The resort is larger than the Valentin and required a lot more walking. The hotel grounds were consistently worse kept than the Valentin. There was poop left on the floors of our entryways to our rooms for days at a time, not being cleaned up unless specifically asked. The room service had the very long wait times and food was not good at all when delivered. The positives are the staff were consistently friendly and offered help when needed. The live entertainment was great with our favorite being the band black cow. The activities crew were amazing as well.
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Sep 29, 2024
Amazing place
We arrived here last week of July first week in August, resort is massive and took us a few days to figure it out, the golf carts whats were concierge etc. But like any holiday you soon get into things. All the restaurants are beautiful, pools are gourgeous theres pools to join in activities volley ball etc and pools to sit and enjoy quite time. The beach we loved i know the wave blocks make it look ugly vut waters so warm and pretty thats didn't bother us. Staff were friendly and helpful always willing to help. Sometimes concierge got our food bookings wrong but hey who is human and make mistakes. You can travel in-between the hotels but due to ours being adult only the kids cant come into ours ..bonus! Evening entertainment is brilliant we loved it especially guest karaoke! Tip generously we did its appreciated. We done few trips like the caves, Ramona veach that was stunning and catamarans were good too. We had a fablous holiday loved every part of it would recommend. Do Coco bongos we did go play carmen its os amazing!