These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Personalized check-in and checkout with concierge service.
- Preferential status and amenities.
- Private Sun Club Lounge with bars & snacks. Starting May 1, 2025.
- Upgraded mini-bar service refreshed once per stay and upgraded bath amenities.
- Complimentary computer access in Sun Club Lounge.
- Complimentary Wi-Fi inside the Sun Club Lounge.
- Complimentary newspaper in room daily (English or Spanish) digital.
- Cartoons available in the room.
- Milk, cookies, and other special treats.
- Room service 24 hours.
- Dedicated beach area is available to Sun Club guests.
- One bottle of wine/sparkling wine, rum or tequila (Per room per stay)*
- 25% Discount on Spa Services (one per person per stay)** (Max of 2 per room.)
- One in-room family breakfast or sparkling wine breakfast (per room/per stay)
- One bottle of wine/sparkling wine, rum or tequila (Per room per stay)*
- 25% Discount on Spa Services (one per person per stay)** (Max of 2 per room.)
- One in-room family breakfast or sparkling wine breakfast (per room/per stay)
- Breakfast in the room
- 15 minute neck & shoulder massage for the couple one time per stay. Max of 2 per room.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Resort Details
- Various Bars and LoungesSip & Dipo Wet & Dry baro Refreshing drinks by the main pool, with ocean view.
Sea Breezeo Located at the main lobby, close to the restaurants and meeting rooms, the perfect place to chill and relax atwelcome.
Starstrucko Refreshing drinks by the theatre.
Sharky’so Bar located at the Sun Club Family Area in front of the Water Slides.
The Sun Club Beach Baro Bar located at the Beach exclusive for the Sun Club Family clients.
The Sun Club Baro Bar located at the Sun Club Adults Only Lounge with outdoor terrace and pool view.
Sun Club Pool Bar Adults Onlyo Bar located in between adults’ pools.
Flip Flopz Bar & Snacko Bar located at the Sun Club Adults Only beach section with stunning view while you relax and chill with drinks andhave some bites.
Tortugao Ocean Front Bar
Coconutso Main beach bar located in front of the beach.
All-Star Sports Bar hours: 6 p.m. – 1 a.m.o Located close to the main pool and beach - Various RestaurantsCoco Cafeo Coffees, teas, pastries, and snacks served daily
Da Mario
The Pizza Shopo Pizza & Burgers
Tierrao Amazonia cuisine
Chopsticks (reservations required)o Authentic Asian favourites
Tiki Tacoo Authentic Mexican favourites served nightly.
Blue Water Grillo Steak & international cuisine located at the beach area.
Kaleidoscopeo International buffet served in a seaside setting – Exclusive for Sun Club guestso Served at Sun Club Lounge.
Windowso A variety of international delicacies served buffet-style
The Snack Machineo A variety of grilled favorites and snack foods served from a fun, colorful food truck located Sun Club Family Poolarea.
Sunny Side GrillA la carte Caribbean speciality by night.o A variety of grilled favorites and snack foods served located at the beach area, including delicious Caribbean flavoredplates a la carte.
Steak & Lobstero Steak & Lobster cuisine located at the beach area. Fee may apply for Lobster and Premium Steak
Un-Wined Cellaro A variety of wine, cava and spirits drinks, with additional cost. *Private dining available upon request. Additional feesapply.
- 24-hour front desk†
- Babysitting†
- Car Rental Services†
- Child programs†
- Concierge desk†
- Currency exchange†
- Laundry Facilities†
- Wireless internet connection in public areas
† Fees may apply
- Fishing †
- Fitness center on-site †Fully equipped fitness center provides a full range of cardio-conditioning activity and exercise equipment including weights, treadmills, and elliptical machines.
- General †Family FunThere’s no better place to enjoy some family time.
Beach volleyballPing pongBoard gamesBeach soccerBatting cages - Golf †
- Kids beach club †
Kids Clubs
Kids and teens can have their own adventure.
Explorer’s Club For Kids ages 3-12 (no parents allowed), including indoor arts and crafts, movie nights, a playground, and sandcastle competitions. Open daily from 9 a.m. – 10 p.m.
Core Zone Teens Club for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 9 a.m. – 10 p.m.
- Motorized Water Sports †
- Non-Motorized Water Sports †
- Pool †Total 7 pools are there. One main pool with activities, children's pool, two waterslides and swim-up bar.kids splash pool.
- Scuba diving †
- Spa †Discover an oasis of relaxation you’ll never forget.
Relaxing massageBody ScrubsReflexologyHigh performance facialsManicures and pedicures - Tennis court †
- Water activities †
- Whirlpool †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2118 reviews
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Jun 29, 2025Nice resort
Richard at the sport bar is the best and they are really nice with people and you will enjoy your vacantions a lot, playa is good and people are treating your right
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Jun 29, 2025
Richard, sports bar, 5 stars
The absolute best part is hands down Richard at sports bar. This man always took care of myself and my girlfriends family.
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Jun 28, 2025Choose another resort
Worst experience at a resort ever. Staff rude and unattentive, rooms in poor shape, food was not good, app doesn't properly function, unable to make restaurant reservations and staff could care less and was unhelpful. Over an hour and a half check in process in heat. Entire resort completely short staffed.
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Jun 28, 2025If you don't have to don't go !! Daniela at the bar/ restaurant is the best thing at this place .
The only good thing about this place is Daniela at the bar/restaurant by the beach . She is exceptional!! Also the kadies that work at the coffee shop amazing . The rest of the resort questionable . You have to ask for them to clean your room and stock the fridge.
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Jun 28, 2025
Beautiful hotel with potential but serious management issues
We stayed 2 weeks at this hotel with our toddler, and while there were some great aspects, the overall experience was disappointing. The first room we were given was unacceptable. Damp, sticky, mouldy ceiling leaking in the bathroom, no toiletries, dirty bedsheets, and an unbearable smell like a wet cave. The baby bed we pre-requested wasn’t ready, and I had to make it up myself. The room was outdated, noisy, and very uncomfortable. Thankfully, after our request, the staff did move us the next day. Our second room (in the Sun Club) was much better, but still had issues—old paint and silicone splashes everywhere, a constant leak in the bathroom, broken mirror, and the toilet never worked despite three repair attempts. We had to use public restrooms. The Sun Club access isn’t enforced at all—non-members use the private pool as well and it can feel cramped at times. Food in the buffet is descent, we didn't try the other restaurants. On the weekends, large and loud groups arrived. People were eating and leaving trash in the pool which was not cleaned daily. The water became yellow/green with algae and foam floating around. Light-colored swimsuits were stained (we had to throw ours away) and staff blamed sunscreen in the pool, but didn't do anything about it. By the time we left, the pool water looked very bad and blurry. Also, the rooms are not soundproof so if you have neighbours that like to party, good luck. Service is hit-or-miss. Staff seemed disengaged unless expecting a tip. We had to repeat requests multiple times each time as they don't really listen (we speak Spanish so that's not the issue). There’s no consistency in cleaning shared areas, in restaurant services or in pool maintenance. We didn't really like the daytime animations as we felt the team "cheerfulness" was very forced and unatural to the point it became annoying. We were hoping to experience more Dominican culture, but the hotel leaned heavily into American-style entertainment. The music situation was chaotic—songs were randomly switched mid-play, the same bachata songs looped daily, and eventually guests started blasting their own speakers around the pool, all playing different genres. The hotel and probably the whole area is not eco friendly at all. If you care about the animals and the environment I would recommend going somewhere else. We took one boat and snorkeling excursion that was offered by the hotel. The boat ride was nice but the actual snorkeling and swimming with shark thingy was bad- the coral is all dead, they dump a big box of bread in the sea to attract fish and the sharks are actually in prison in the middle of the sea... pretty horrible. That said, there are some real positives: My toddler had a fantastic time. Pools and beach are safe and ideal for little ones. He also loved the baby disco! I’d just suggest adding shade to the playground—it’s in full sun from early morning and too hot to use. Evening shows are excellent, with great variety and talented performers. We also enjoyed occasional singers coming around the pool—a lovely touch. The frappuccinos at the café are delicious, and the housekeeping team at the sun club was good throughout our stay. In summary: This hotel looks nice and has lots of potential, but poor management, lack of staff training and no attention to detail let it down.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.