Property Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
335 reviews-
Customer Service lacking this time
Although the front desk personnel were excellent, delightful and very professional, the hotel restaurant was not properly staffed for the Easter week [Semana Santa] which produced chaotic meals that did not demonstrate good customer service. Although the food was good, tables were not cleared, water and coffee was not poured and I had to search for silverware. Because of the crowds and the Fiesta guests which included mucho children, the pool water was also very dirty and the filtration system failed to clean the water on Friday and Saturday night March 29-31. Obviously the hotel management could have anticipated the hundreds of guests that descended upon their facility that week and hired more staff. The staff that were in the restaurant were unhappy and not too friendly. I have noticed a high turnover in the restaurant staffing as I have been visiting every year—except 2018 [the year of violent protests] and 2020 [COVID]—for the past 15 years. Hotel management failed to provide long-time guests like me with good customer service. I would suggest better staffing during the holiday weeks and customer service training from the “Hotel Camino Real” which has retained its excellent service staff even during the COVID years. Camino Real knows how to treat its employees AND its guests well.
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Fabulous customer service
Fabulous customer service from front desk staff, incredible restaurant service. Very helpful bartender! Just a great experience to say the least! Everyone here is friendly! Lovely country and people!! We hope to come back and when we do it’s going to be this hotel!
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Great hotel in Managua Nicaragua
Service was expected the food excellent is in the heart of the city also the have a lot amenities like bar restaurants Beaty salon , pool nice breakfast room i recommend this hotel for different type of vacation family ,solo and business. The employees are highly educated people and professional room service food security 24 hrs
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Comfortable and reasonably priced hotel in a great location.
The hotel is reasonably priced and the staff is very attentive and professional. The rooms are clean and spacious and the bedding is super comfortable. The hotel is in a great location across the street from the Plaza Inter and just up the road from Puerto Salvador Allende. Breakfast offered at the hotel is great and affordably priced.
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Awful Experience
Airport shuttle is $40 plus tax each way. Hotel is a dump. When I booked it, it said the room would have a mini fridge/bar but there was none. The a/c didn’t work it was like an oven in our suite. The bathroom was worse and had black mold on the ceiling. I’ve stayed in hotels all over Managua and this one was the worst and the only one that charged for the airport shuttle “amenity”.