Crowne Plaza MANAGUA by IHG

Customer Ratings & Reviews

TripAdvisor Traveler Rating

338 reviews

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  Dated 3-star Managua hotel needing some TLC!

  As a Marriott Bonvoy Lifetime Member and Ambassador, I had no Bonvoy options in Managua, so I opted for the CROWNE PLAZA MANAGUA. I have always been under the impression that Crowne Plaza is considered a full service, upscale hotel chain. I purposely booked a QUEEN ROOM WITH LAKE VIEW via Booking.com. Upon check-in, I was being assigned a standard/regular room which I refused to accept. The check-in agent was being adamant that I had not paid for such a lake view room although I showed her my confirmation in my APP. She said that they do not have any lake view room types available. I immediately checked online availability on the hotel's website and there were plenty of lake view rooms on offer including a Junior Suite. We fought for about 30 minutes until I insisted on having a better room. She finally ended up assigning me to Junior Suite #329 with a view of nothing! As we had been travelling all day and it was nearly 11PM, we just accepted the suite. No real apology was offered nor an adjustment to the rate. I was also surprised to be informed that the hotel restaurant closes at 10PM and that they have NO ROOM SERVICE available after that time. Is this not a full-service hotel? Upon arrival to the suite, there was only 1 SMALL BOTTLE OF WATER (nice cheap cost cut?) and 1 hand towel plus 2 bath towels. Why would any suite not have 2 of everything? Either poor training or managements way of reducing costs! As I chose not to have my suite freshened up, I called one evening to get additional towels (2 full sets) and they were promptly delivered HOWEVER they showed up with only ONE SET of TOWELS and said that they did not have any more available as housekeeping was closed until 8AM! I stay in luxury hotels nearly 250 nights a year and Nicaragua was my 166th country - I have never heard of such a terrible excuse!!! Once in the suite, the lighting was horrible - very dim. No bright ceiling lights whatsoever in the bedroom area...only these cheap LED desktop nightstand lights and a floor lamp. Also, no fridge in the room. Bathroom was very small/tiny and had to also call for a hair dryer! Sorry...not my style of property and would NEVER stay again at a CROWNE PLAZA if that is what is on offer! The hotel is definitely dated, needs some TLC and would only give it 3-stars!

  Jan 31, 2025
• 

  Good choice if you stay in Managua

  nice friendly staff, the bed was very comfortable, and the room had nice views. It was a little small, and right by the elevator, so it was noisy. The food was good. We had dinner and breakfast there. The pool was nice, but it needs to be cleaned.

  Dec 04, 2024
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  SINKING SHIP

  Very poorly spoken English by reception staff for an international hotel. 1970's era style hotel. Complex remote control operation just to turn on TV. Grateful for water bottles provided. Annoyingly, telephone in room faulty. Needed multiple trips to reception and prompts to fix it. Not much choice in restaurants nearby, only 1 Chinese. Freezing cold corridors. Enough to even cool my room. Dim lighting. Few storage drawers. Very poor view from room window. I chose lake view which wasn't given. No slippers/ gown given. Shower - difficult to get shampoo out of fixed bottles. Max height use < 6 feet!!!. Bathroom so small that you have to close toilet door first to use it. Can't open room window. No clock in room.

  Oct 12, 2024
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  Customer Service lacking this time

  Although the front desk personnel were excellent, delightful and very professional, the hotel restaurant was not properly staffed for the Easter week [Semana Santa] which produced chaotic meals that did not demonstrate good customer service. Although the food was good, tables were not cleared, water and coffee was not poured and I had to search for silverware. Because of the crowds and the Fiesta guests which included mucho children, the pool water was also very dirty and the filtration system failed to clean the water on Friday and Saturday night March 29-31. Obviously the hotel management could have anticipated the hundreds of guests that descended upon their facility that week and hired more staff. The staff that were in the restaurant were unhappy and not too friendly. I have noticed a high turnover in the restaurant staffing as I have been visiting every year—except 2018 [the year of violent protests] and 2020 [COVID]—for the past 15 years. Hotel management failed to provide long-time guests like me with good customer service. I would suggest better staffing during the holiday weeks and customer service training from the “Hotel Camino Real” which has retained its excellent service staff even during the COVID years. Camino Real knows how to treat its employees AND its guests well.

  Apr 04, 2024
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  Fabulous customer service

  Fabulous customer service from front desk staff, incredible restaurant service. Very helpful bartender! Just a great experience to say the least! Everyone here is friendly! Lovely country and people!! We hope to come back and when we do it’s going to be this hotel!

  Feb 22, 2024