Ocean Eden Bay Resort - All inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2131 reviews

• 

  amazing

  tashae/moyen amazing host. very helpful. helped guide us and what we wanted and needed. very friendly will be back for more

  Jul 07, 2025
• 

  3 Stars

  We stayed at OEB from 7/1/25-7/6/25 for a bday girls trip. Some of the positives are: 1. The Blue Entertainment Team - honestly the entertainment squad made up for a lot of shortcomings of the trip. A special shoutout to Billy & Regla. Everyday that we stayed on property they remembered our faces and said hello and checked in on us. Billy coordinated some amazing shows and both his and Regla’s work ethic were clear to see sometimes seeing them at the resort from early morning to upwards of 11pm. 2. Lifeguard March - he was extremely friendly and personable. 3. Ricardo from the front security crew. Helped us to our room and checked in with us when we saw him around the resort. 4. Roger from guest services - he was so nice and accommodating. Helped us get what we needed and quickly. What could have went better: 1. On first glance the resort looks beautiful but as you start looking into the details you can see the resort needs some maintenance. For example the swim up pool bar had a broken counter with rough/jagged edges that could be dangerous. The pool was dirty when you get in you can feel sand and debris on your feet. The shower door in our bathroom was not screwed into the wall properly causing the door not to be able to be close properly and water to escape everywhere. We called twice and went to the lobby twice and it was never fixed. The tv worked for only 1 day. We called and went to the lobby about this as well and every time we were told it will be fixed shortly but it never was. Housekeeping seems overwhelmed. Sheets were not changed. Towels and hand soap were not always replaced so again we had to call and wait. Also garbage and used cups were not removed daily. 2. Food was mediocre, nothing to write home about. 3. A lot of restaurants and the club were on the kids side. The whole point of booking adults only is because we want to be in spaces without kids. 4. Location: Trelawny is a very residential location & about 45 mins from Montego Bay’s downtown. If you are looking to enjoy time off the resort & experience the island, be prepared to have a little ride to do so. 5. Spa - was okay. Deondra, my therapist was great and extremely knowledgeable. The hydratherapy is one Luke warm jacuzzi pool, a sauna room, and a steam room. 6. gym, the buttons on all of the ellipticals were not working so you were unable to change the intensity. The AC was not working so it was pretty hot. It was nice that the gym was 24 hours so early birds or night owls had a chance to go on their “normal” schedule. 7. Beach: small and no drink service if you are not a privilege member. Limited seating. Rocky when you get in the water. Directly next to the family resort so will see and hear kids running around. Overall the hotel has potential but I definitely would not consider it a 5 star resort as it stands today. On the fence on whether I would return on my next trip back to JA or not.

  Jul 07, 2025
• 

  Loveeee this resort

  Tashae was so pleasnt and kind! They opened a fresh juice (fresca) bar today and walked all the way to the pool area to go above and beyond and promote it! Give her a promotion!!!

  Jul 07, 2025
• 

  4 Diamond Culinary Experience at Ocean Eden Bay Privilege Lounge.

  Dining at the Privilege Lounge is nothing short of an elevated, 4 Diamond standard experience — a refined blend of culinary excellence, exquisite presentation, and personalized service that caters to the most discerning palate. From the moment you arrive, you’re welcomed into an atmosphere of understated elegance. The ambiance strikes the perfect balance between luxury and comfort, with attentive staff ensuring that every detail of your experience is thoughtfully curated. The culinary offerings are meticulously crafted, showcasing high-quality ingredients, creative techniques, and cultural finesse. Each dish is a celebration of flavor — thoughtfully balanced, seasoned to perfection, and served at the optimal temperature. Whether it’s a delicate amuse-bouche, a beautifully seared protein, or a dessert that’s both decadent and artful, every course demonstrates the chef’s commitment to excellence. Presentation is equally impressive: dishes arrive as visual masterpieces, plated with precision and flair. Every element on the plate serves a purpose, with colors, textures, and garnishes designed to heighten the senses before the first bite is even taken. The experience is elevated by an impressive beverage selection, with wines and cocktails that complements the menu. Throughout your time at the lounge, the service remains intuitive yet unobtrusive — a hallmark of 4 Diamond standards. Dining at the Privilege Lounge is not just a meal — it’s an experience that embodies luxury, craftsmanship, and attention to detail. A true testament to what exceptional culinary hospitality should be.

  Jul 07, 2025
• 

  Absolutely Amazing

  Pauline was Absolutely Amazing I loved her service she is a the absolute great representation of quality service ......................

  Jul 06, 2025