Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- RestaurantsTreat your taste buds to a flavor sensation as you feast on eclectic cuisines from around the world at our 9 restaurants, 8 a la carte restaurants and 1 buffet included.
Agave | Mexican Cuisine
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.
Dinner
Dress code: Evening Casual
Armadillo | Tex-Mex Cuisine
Your authentic Tex-Mex experience awaits! Set by the pools of Diamond Club, this open air fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas or fresh grilled seafood and delectable hickory smoked meats.
Lunch: For Diamond Club guests only
Dinner
Dress code: Evening Casual
Caribbean Grill | Caribbean Cuisine
This restaurant serves up authentic Caribbean-style dishes just steps from the sand with a panoramic view of the ocean. Menu includes nachos, grilled chicken and refreshing sorbets. It also features a special kids section for family-friendly daytime snacking without having to leave the beach.
Lunch, Dinner
Dress code: Evening Casual
Gourmet Marche | International Buffet
Discover the freshest local ingredients and enjoy a wide selection of local and international flavors served at the stations of this buffet restaurant, also offering fresh fruit juices, a special kids buffet area and healthy options.
Breakfast, Lunch, Dinner
Dress code: Evening Casual
Hunter Steakhouse | Authentic Steakhouse
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak. Also, our onsite sommelier can suggest a pairing from our magnificent Cava Wine Cellar*, a feature of this stylish a la carte restaurant. Cava Wine Cellar Dinner is available for celebrations or private dinners ($).
Dinner
Dress code: Evening Casual
Taj | Indian Cuisine
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting. From classic items like Butter Chicken and Vegetable Biryani to sophisticated renditions of new Indian dishes, there’s a world of aromatic flavors to satisfy your taste buds.
Dinner
Zen | Japanese Cuisine
Impressive design sets the mood for an authentic teppaenyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.
Dinner
Dress code: Evening Casual
C/X Culinary Experience ($) | Chef’s Table
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable adults only (aged 15+) dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
Dinner
Dress Code: Evening Elegant
- Various Bars/LoungesOur guests are never too far from refreshments. From the lobby to the beach and the swim-up pool bar to the martini bar, we’ve got a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.
There are 12 Bars
-SCORE Sports Bar and Lounge
-Lobby Bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Children's program
ClubHouse Kids Club - Supervised kids club for ages 4-12 years.
Hangout Teen Club - ages 13-17.
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 8 pools in this resort.
- Spa †
- Tennis court
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22041 reviews
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Jun 30, 2025Armando Meza at Zen was the best server/waiter we could have ever asked for. Made our trip that much better!!
Armando Meza at Zen made our dining experience so enjoyable and fun. So accommodating and engaging and made everyone feel special! Fantastic time for our entire group of 12 of all ages!! The trip was great and having people on staff makes it so much better!!
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Jun 30, 2025Not worth it and unhappy staff
Majority of the staff don't want to be here and not attentive. Diamond upgrade is not worth it and butler service does not exist. Room service took 3hrs and best. Would not recommend no upgrades. Best was swim up pool and resorts have that but paid extra for the room.
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Jun 30, 2025Worst vacation i ever had!
This was the worst vacation I have ever had! The first night was so bad because the room was not clean and I nearly had an asthma attack due to the mold n mildew in the room. The bed linen had old mold stains as well as the blankets. The power went out twice! Once while we were on the escalator. The food was terrible and they was feeding people something that wasn't meat. I encountered a family of raccoons by the pool area, it was horrible. And the staff was not friendly or professional some was downright miserable when serving on the food truck by the pool. Since my daughter booked it for her birthday I tried to make the best of it. And they made my daughter sign a disclosure not to post about the horrible experience. People should know about how bad this place is before spending alot of money for "luxury" they do not provide.
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Jun 30, 2025
Terrible in every way and I’m still here...
6/28/25 From check-in onward, the service and conditions have been far below the standards expected of a reputable brand like yours. Below are the major issues encountered on Day 1 of my stay: 1. Room Assignment & Sleeping Arrangements: - At check-in, the front desk failed to disclose the room type assigned. We were given a king bed room despite booking for three people - The sofa bed was filthy and unusable. Staff claimed they would send someone to clean/make it up—no one arrived - We requested a rollaway bed which has yet to be delivered as of this writing. Day 2 no roll away bed again , went downstairs twice they said they put it in went to room nothing. Last night i finally got someone to help me who did have them do it. Unprofessional & Rude Staff: Front Desk:With the exception of Giovanni who was helpful), other staff like Sergio were dismissive and unaccommodating regarding our room issues. Dining Staff:Arriving 30 minutes before closing we were met with disgusting rudeness from waiters who refused to take drink orders. Only Marcelino provided exemplary service, ensuring my family (including our children) This is JUST DAY 3 we are still Here.. yesterday we paid for a cabana no service came when the waitress came over she was rude and yelling at us. I expressed to a manager i wanted someone different. When he assigned another waiter the waiter said " well I’m your waiter now cause you complained " how UNPROFESSIONAL. We weee basically blackballed from the pool no one would wait on us and the captain had to bring our drinks and food. The waiter told us " i don't do food " why are we paying $180.00 for service if we have to go get our food and drinks ourselves. No one cares either you complain and they just look at you. I hope the remainder of our stay improves, but as of now, this has been a terrible first impression and TERRIBLE SERVICE I expect a prompt response detailing how you will rectify these issues. I still have 2 more days god help me
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Jun 30, 2025
Food Poisoning
Food poisoning!! The food at this resort was horrible They serve very bland and cold food to guest. It’s difficult to obtain reservations at the restaurants and some restaurants are restricted to club members only. At a large resort like this, guests should have access to all of the restaurants for quality food. On our last day, we woke up to horrible nausea and diarrhea from the food. I will NEVER visit this resort again!
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- AdvisoryOperations at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casin will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
- AdvisoryWhile we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.